Help w/ BSOD's please.. out of ideas...


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    Help w/ BSOD's please.. out of ideas...


    I'm running Windows 7 64 bit... it is not OEM. I installed it fresh over a clean hard drive a few months ago. The laptop is a Gateway P-7811fx. It's about 3 years old and it a gaming laptop with a dedicated GPU.

    Since the issues began I have run extensive MemTests, DriveSweeper, and Seatools... Checkdsk... I did find a few bad sectors but they were corrected. Other than that no issues. I am running the latest Nvidia driver.

    The BSOD's are usually related to nvdlmkm.sys, dxgmms1.sys and a very few times mshaci.sys.

    My core temps were high maxing out in the mid 70's and idling in the 50's, but I blew out the fan and heatsinks with compressed air and the temps dropped to idling in the low 40's and maxing in the mid 50's.

    I have tried to run Malwarebyes full scan 3 times now and each time it has crashed to a BSOD somewhere during it....

    I am getting BSOD's 3-4 times a day. I have still had one since blowing out the fans and heatsink.

    I am running an external 1TB toshiba HD connected via eSATA. I started using this right about the same time I installed Win7 x64.

    I have attached the files requested.

    Thanks VERY much for any advice and/or suggestions,

    Javaslinger
      My Computer


  2. Posts : 7
    windows 7 64 bit
       #2

    Good detailed explanation of your delema btw. I'm running dual Geforce m8700 GT gpus. I recently updated my drivers to the Nvidia latest drivers ver 266. and even tryed the beta ver. 267. Well my video started to crash OFTEN and by crash I mean Black Screen of Death. Well finally I uninstalled the Nvidia drivers and even used that prog Driver Sweeper and installed the old drivers ver568. from Nvidias archived drivers section.
    I'm not sayin thats what your problem is but you do refer to the graphics as being the culprit..... A BLUE SoD usually indicates a failing hardware device or a problem accessing it in my experience.. sorry cant help you muchj!
      My Computer


  3. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #3

    Since BC7F was mentioned, I would strongly advice to remove any Zone Alarm software since it is notorious for causing this issue
    Use the Removal Tool to completely remove it

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff8800f38652c
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  5
    
    LAST_CONTROL_TRANSFER:  from fffff80002cdebe9 to fffff80002cdf640
    
    STACK_TEXT:  
    fffff880`009ecc68 fffff800`02cdebe9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`009ecc70 fffff800`02cdd0b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`009ecdb0 fffff880`0f38652c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`03115fa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x13852c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+13852c
    fffff880`0f38652c e8679eeeff      call    nvlddmkm+0x22398 (fffff880`0f270398)
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  nvlddmkm+13852c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d27c6da
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nvlddmkm+13852c
    
    BUCKET_ID:  X64_0x7f_8_nvlddmkm+13852c
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #4

    I may have figured out the issue... CPU-Z is showing one 2GB stick installed in Slot 2... Nothing in slot one...

    However, I'm pretty sure this laptop came with 2x2GB sticks... It looks like one failed...

    Thoughts?

    Javaslinger
      My Computer


  5. Posts : 7
    windows 7 64 bit
       #5

    Oh ya they do fail... try to reseat them first tho swap them!
      My Computer


  6. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #6

    False alarm... I had improperly seated one of them when I was cleaning out the laptop with compressed air... Now that I fixed it, CPU-Z is showing both memory cards in Slot 1 and Slot 2...
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Removed Avast and Zone Alarm and replaced them with Microsoft Security Essentials...
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:25.
Find Us