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Windows 7: help plz bluescreen crash

17 Mar 2011   #1

windows 7 ultimate x64
 
 
help plz bluescreen crash

many times a bluescreen appears while using some softwares or playing games or just listening to music with windows media player so i've attached the minidump files in zip files
so plz i need some help

My System SpecsSystem Spec
17 Mar 2011   #2

Windows 8.1 Pro x64
 
 

BSODs caused by old version of a Kaspersky product(probably version 2010), this old version is notorious for causing BSODs on some systems
Uninstall it and install the lastest version 2011
Product Updates
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001091afc, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000003c000020, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!TreeInsert+40
fffff880`01091afc 498b4220        mov     rax,qword ptr [r10+20h]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000003c000020

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb60e0
 000000003c000020 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880076d0810 -- (.trap 0xfffff880076d0810)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000003c000000 rbx=0000000000000000 rcx=fffffa8003c02de8
rdx=fffffa8005db5178 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001091afc rsp=fffff880076d09a8 rbp=fffff880076d0b00
 r8=fffffa80060d7070  r9=fffffa8004775a30 r10=000000003c000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fltmgr!TreeInsert+0x40:
fffff880`01091afc 498b4220        mov     rax,qword ptr [r10+20h] ds:0a58:00000000`3c000020=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cbfa17 to fffff80002c7ff00

STACK_TEXT:  
fffff880`076cff88 fffff800`02cbfa17 : 00000000`0000001e ffffffff`c0000005 fffff880`01091afc 00000000`00000000 : nt!KeBugCheckEx
fffff880`076cff90 fffff800`02c7f542 : fffff880`076d0768 00000000`00000000 fffff880`076d0810 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`076d0630 fffff800`02c7e0ba : 00000000`00000000 00000000`00000000 fffffa80`04340b00 00000000`00000164 : nt!KiExceptionDispatch+0xc2
fffff880`076d0810 fffff880`01091afc : fffff880`0109ae7a fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 : nt!KiPageFault+0x23a
fffff880`076d09a8 fffff880`0109ae7a : fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 00000000`00000000 : fltmgr!TreeInsert+0x40
fffff880`076d09b0 fffff880`0109b3df : fffffa80`04775a30 fffff880`01968110 00000000`00000001 fffffa80`03c02d90 : fltmgr!SetContextIntoStreamList+0x10a
fffff880`076d0a40 fffff880`019299ec : fffffa80`043857a0 fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 : fltmgr!FltSetStreamHandleContext+0x2f
fffff880`076d0a90 fffffa80`043857a0 : fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 00000000`00000000 : klif+0x39ec
fffff880`076d0a98 fffff880`076d0b00 : 00000000`00000000 fffffa80`05f715d0 00000000`00000000 00000000`00000000 : 0xfffffa80`043857a0
fffff880`076d0aa0 00000000`00000000 : fffffa80`05f715d0 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`076d0b00


STACK_COMMAND:  kb

FOLLOWUP_IP: 
klif+39ec
fffff880`019299ec ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  klif+39ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: klif

IMAGE_NAME:  klif.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4afabce0

FAILURE_BUCKET_ID:  X64_0x1E_klif+39ec

BUCKET_ID:  X64_0x1E_klif+39ec

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 help plz bluescreen crash





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