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help plz bluescreen crash
many times a bluescreen appears while using some softwares or playing games or just listening to music with windows media player so i've attached the minidump files in zip files
so plz i need some help
many times a bluescreen appears while using some softwares or playing games or just listening to music with windows media player so i've attached the minidump files in zip files
so plz i need some help
BSODs caused by old version of a Kaspersky product(probably version 2010), this old version is notorious for causing BSODs on some systems
Uninstall it and install the lastest version 2011
Product Updates
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff88001091afc, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 000000003c000020, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: fltmgr!TreeInsert+40 fffff880`01091afc 498b4220 mov rax,qword ptr [r10+20h] EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 000000003c000020 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb60e0 000000003c000020 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x1E PROCESS_NAME: svchost.exe CURRENT_IRQL: 0 TRAP_FRAME: fffff880076d0810 -- (.trap 0xfffff880076d0810) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=000000003c000000 rbx=0000000000000000 rcx=fffffa8003c02de8 rdx=fffffa8005db5178 rsi=0000000000000000 rdi=0000000000000000 rip=fffff88001091afc rsp=fffff880076d09a8 rbp=fffff880076d0b00 r8=fffffa80060d7070 r9=fffffa8004775a30 r10=000000003c000000 r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc fltmgr!TreeInsert+0x40: fffff880`01091afc 498b4220 mov rax,qword ptr [r10+20h] ds:0a58:00000000`3c000020=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002cbfa17 to fffff80002c7ff00 STACK_TEXT: fffff880`076cff88 fffff800`02cbfa17 : 00000000`0000001e ffffffff`c0000005 fffff880`01091afc 00000000`00000000 : nt!KeBugCheckEx fffff880`076cff90 fffff800`02c7f542 : fffff880`076d0768 00000000`00000000 fffff880`076d0810 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x460da fffff880`076d0630 fffff800`02c7e0ba : 00000000`00000000 00000000`00000000 fffffa80`04340b00 00000000`00000164 : nt!KiExceptionDispatch+0xc2 fffff880`076d0810 fffff880`01091afc : fffff880`0109ae7a fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 : nt!KiPageFault+0x23a fffff880`076d09a8 fffff880`0109ae7a : fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 00000000`00000000 : fltmgr!TreeInsert+0x40 fffff880`076d09b0 fffff880`0109b3df : fffffa80`04775a30 fffff880`01968110 00000000`00000001 fffffa80`03c02d90 : fltmgr!SetContextIntoStreamList+0x10a fffff880`076d0a40 fffff880`019299ec : fffffa80`043857a0 fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 : fltmgr!FltSetStreamHandleContext+0x2f fffff880`076d0a90 fffffa80`043857a0 : fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 00000000`00000000 : klif+0x39ec fffff880`076d0a98 fffff880`076d0b00 : 00000000`00000000 fffffa80`05f715d0 00000000`00000000 00000000`00000000 : 0xfffffa80`043857a0 fffff880`076d0aa0 00000000`00000000 : fffffa80`05f715d0 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`076d0b00 STACK_COMMAND: kb FOLLOWUP_IP: klif+39ec fffff880`019299ec ?? ??? SYMBOL_STACK_INDEX: 7 SYMBOL_NAME: klif+39ec FOLLOWUP_NAME: MachineOwner MODULE_NAME: klif IMAGE_NAME: klif.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4afabce0 FAILURE_BUCKET_ID: X64_0x1E_klif+39ec BUCKET_ID: X64_0x1E_klif+39ec Followup: MachineOwner ---------