help plz bluescreen crash


  1. Posts : 5
    windows 7 ultimate x64
       #1

    help plz bluescreen crash


    many times a bluescreen appears while using some softwares or playing games or just listening to music with windows media player so i've attached the minidump files in zip files
    so plz i need some help
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSODs caused by old version of a Kaspersky product(probably version 2010), this old version is notorious for causing BSODs on some systems
    Uninstall it and install the lastest version 2011
    Product Updates
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88001091afc, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000000003c000020, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    fltmgr!TreeInsert+40
    fffff880`01091afc 498b4220        mov     rax,qword ptr [r10+20h]
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000000003c000020
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb60e0
     000000003c000020 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff880076d0810 -- (.trap 0xfffff880076d0810)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000003c000000 rbx=0000000000000000 rcx=fffffa8003c02de8
    rdx=fffffa8005db5178 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001091afc rsp=fffff880076d09a8 rbp=fffff880076d0b00
     r8=fffffa80060d7070  r9=fffffa8004775a30 r10=000000003c000000
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    fltmgr!TreeInsert+0x40:
    fffff880`01091afc 498b4220        mov     rax,qword ptr [r10+20h] ds:0a58:00000000`3c000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002cbfa17 to fffff80002c7ff00
    
    STACK_TEXT:  
    fffff880`076cff88 fffff800`02cbfa17 : 00000000`0000001e ffffffff`c0000005 fffff880`01091afc 00000000`00000000 : nt!KeBugCheckEx
    fffff880`076cff90 fffff800`02c7f542 : fffff880`076d0768 00000000`00000000 fffff880`076d0810 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x460da
    fffff880`076d0630 fffff800`02c7e0ba : 00000000`00000000 00000000`00000000 fffffa80`04340b00 00000000`00000164 : nt!KiExceptionDispatch+0xc2
    fffff880`076d0810 fffff880`01091afc : fffff880`0109ae7a fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 : nt!KiPageFault+0x23a
    fffff880`076d09a8 fffff880`0109ae7a : fffffa80`0469d800 fffffa80`03c02d90 fffffa80`043857a0 00000000`00000000 : fltmgr!TreeInsert+0x40
    fffff880`076d09b0 fffff880`0109b3df : fffffa80`04775a30 fffff880`01968110 00000000`00000001 fffffa80`03c02d90 : fltmgr!SetContextIntoStreamList+0x10a
    fffff880`076d0a40 fffff880`019299ec : fffffa80`043857a0 fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 : fltmgr!FltSetStreamHandleContext+0x2f
    fffff880`076d0a90 fffffa80`043857a0 : fffff880`076d0b00 00000000`00000000 fffffa80`05f715d0 00000000`00000000 : klif+0x39ec
    fffff880`076d0a98 fffff880`076d0b00 : 00000000`00000000 fffffa80`05f715d0 00000000`00000000 00000000`00000000 : 0xfffffa80`043857a0
    fffff880`076d0aa0 00000000`00000000 : fffffa80`05f715d0 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`076d0b00
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    klif+39ec
    fffff880`019299ec ??              ???
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  klif+39ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: klif
    
    IMAGE_NAME:  klif.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4afabce0
    
    FAILURE_BUCKET_ID:  X64_0x1E_klif+39ec
    
    BUCKET_ID:  X64_0x1E_klif+39ec
    
    Followup: MachineOwner
    ---------
      My Computer


 

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