Haven't really been able to find a suitable solution to my friend's PC problems. He gets the BSOD on boot referencing the file iastor.sys.
I really don't know if he is running a 64 bit version or not. Since it is Windows 7, I assume so. I have no idea of his processor, since I've never actually seen it boot cleanly.
Safe mode, last good...etc.., all give the same BSOD. Startup repair either fails to find a problem, or indicates that it cannot repair the PC. System restore failed to help. From the repair console I ran BootRec /fixmbr
and BootRec /fixboot
, and even bootsect /nt60 ALL,
commands that ran successfully, but failed to stop the BSOD.
I went into the system32 folder from the repair console command prompt, and renamed iastor.sys, thinking that if I kept the driver
from Intel Matrix Storage Manager from attempting to load, then I could download a new driver.
That didn't work. I now just get a generic BSOD.
My friend does not
have an OS Windows 7 disk from Dell, but I have one from Microsoft. However, I can find no sticker on his laptop with a product code, and I'm not sure if an MS disk can be used to install 7 on a Dell.
Right now its in the repair console, accessed w/ my disk. It initiated a startup repair, which now has been running for about 45 minutes.
Any help? At this point he doesn't care if the OS is reinstalled, but I'm concerned about the lack of a code sticker.