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Played game - crash - reboot ; failed - safe mode crashes - boot fails
Greetings!
I posted this on windows7forums as well but I thought I'd post it here too, since I need all the help I can get with this strange problem...
My posts on there from yesterday:
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I recently purchased Bulletstorm, and received it last night, installed it, played it, no problem. Untill I was playing for about 2 hours. The graphics got stuck, but the sound kept going. I did Ctrl-Alt-Del and click run taskmanager, it went to the desktop, and said Bulletstorm was still active. So I clicked on Bulletstorm again and it worked again. Then it happened again. This time Ctrl-Alt-Del did nothing, and the screen went black.
I waited a minute or two to see if anything would happen, but it didn't, so I tried to reboot the machine. It failed to boot, it got to the Windows start-up screen, then rebooted itself, same problem.
I tried to reboot it into safe mode and it got to safe mode. It gave a message that Windows 7 had encountered a blue screen (this is why I'm posting this all here), and it said it had recovered. So I thought 'ok, so that works', but a minute later safe mode crashed (it got stuck, nothing responded, not even the mouse).
I tried to reboot it again, but same problem as before.
(Before you ask, yes I've got the minimum requirements for Bulletstorm, by far.)
My specs:
Intel® Core™ i7 870 Processor 2.93 GHz
6144 MB RAM
1 TB Harddrive
1024 MB nVidia GeForce GTX460
onboard soundcard
Windows® 7 Home Premium 64 bits
1000W Aero Cool Powersupply
I'm posting this from my pc at work btw, I have no other machine to work with at home. My personal suspisions are that the 1024 MB nVidia GeForce GTX460 has died / is dying.
All help is appreciated. Will provide any further info that I can if needed, please help!
Thanks in advance,
Dennis
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When I get home again (in about 9 hours from now...) I'll try to copy them out, if it'll let me. Will report back a.s.a.p, hopefully with the files. If you (or anyone else) have any further suggestions/ideas please post them, I'll print the thread before going home and try everything the machine will let me.
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My update from today:
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Greetings!
DMP files attached. Hope they help.
In other news:
When I get home again in a few hours I will look for an old laptop I might still have laying around so hopefully I can most more frequent updates from there. I will also try to run CPUZ and Rammon in Safe Mode. I highly doubt I will have enough time to make screenshots of them, but since it'll get stuck I will have plenty of time to write down absolutely everything it says.
- Safe mode continues to crash (get's stuck) after a minute or 2, 3 at the most.
- Can't access the BIOS, when I get to the CMOS it get's stuck
- Found a DIAGNOSTICS option in the boot menu, called 'Pre-Boot System Assessment Build 4521"
- -> All first tests passed
- -> Asked to do another recommended 30 min test, did that; all tests passed
- It then gave me the option to run a dell stand alone memory test called 'MpMemory Ver. 0494' which ran multiple tests (Stress, WCMATS, WCMch, MATS, MarchB, XMATS32, WdPcMch, MarchS, all tests passed)
- It gave me the option to run dell system diagnostics called 'Hardware Diagnostics build V1384.1
- -> Ran 'Express test'
- ---> Gave error code 3700:011B with message 'REAR_FAN - The fan speed is incorrect'. - I have no rear fan so I suppose this is not a problem.
- ---> Gave error code 0F00:133C with message 'DISK - No suitable disk media is present'. In the background it said the device it was talking about was 'SATA DVD+RW 0: DVD+RW TS-H653H'. - Is this because there wasn't a disc in the drive?
- ---> Gave error code 0F00:0666 with message 'DISK - Self-test did not finish in time'. In the background it said the device it was talking about was 'SATA Disk'. - Could this be the problem?
- Then the Express test finished and it gave me the option to run the Extended Test, so I did.
- ---> Gave error code 3700:011B with message 'REAR_FAN - The fan speed is incorrect'. Like I said I have no rear fan so I'm guessing I shouldn't be worried about this message?
- As I post the Extended Test is still running, it started abour 13 hours ago, I can abort it but I reckoned this would not be a good idea, lol.
Hope the DMP files already help to get a solution though. I use this machine for games and work, and would really like to get some work done over the weekend...
Anyone that can help please post!
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Attached the DMP files in a ZIP file to this post, hopefully someone here can help out as well. I checked the thread you've got on posting about BSOD problems, but since I can't get to windows I can't run the software you provide, so I hope this way of posting is acceptable as I really need your help.
Any more info anyone needs please ask and I'll reply as soon as I can of course.
Thanks in advance,
Dennis