Random BSOD, need help!

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  1. Posts : 6
    Windows 7 x64
       #1

    Random BSOD, need help!


    Hi,

    I've been getting a lot of random BSOD's lately and I just can't seem to pinpoint the problem. The only new thing i've installed are hard drives, and i've disconnected/swapped most of them out, yet the problem still persists. The requested zip file is attached with the perfmon html & other folder.

    Thanks in advance.

    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? Originally had Vista, full formatted and installed windows 7 64.
    - an OEM or full retail version? Full Retail
    - What is the age of system (hardware)? About 4 years or so
    - What is the age of OS installation (have you re-installed the OS?) July 2010 I believe was the last reinstall.

    Basic Computer Specs
    Core 2 Duo E6600 2.4ghz @ 3.5ghz (overclocked since 2007 and has been rock solid stable)
    4 gigs of ram
    nvidia gtx 260 core 216
    Intel G2 80g SSD
    550W thermaltake TR-500P PSU
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    vanquish3r said:
    Hi,

    I've been getting a lot of random BSOD's lately and I just can't seem to pinpoint the problem. The only new thing i've installed are hard drives, and i've disconnected/swapped most of them out, yet the problem still persists. The requested zip file is attached with the perfmon html & other folder.

    Thanks in advance.

    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? Originally had Vista, full formatted and installed windows 7 64.
    - an OEM or full retail version? Full Retail
    - What is the age of system (hardware)? About 4 years or so
    - What is the age of OS installation (have you re-installed the OS?) July 2010 I believe was the last reinstall.

    Basic Computer Specs
    Core 2 Duo E6600 2.4ghz @ 3.5ghz (overclocked since 2007 and has been rock solid stable)
    4 gigs of ram
    nvidia gtx 260 core 216
    Intel G2 80g SSD
    550W thermaltake TR-500P PSU

    A memory exception caused by Your transwiz speech to speech translator> I would re-install to test or remove it if un-needed.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\031711-12682-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`02c14000 PsLoadedModuleList = 0xfffff800`02e59e90
    Debug session time: Thu Mar 17 15:22:56.593 2011 (GMT-4)
    System Uptime: 0 days 0:11:52.154
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff88002e64505, 0, ffffffffffffffff}
    
    Unable to load image spwz.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for spwz.sys
    *** ERROR: Module load completed but symbols could not be loaded for spwz.sys
    Probably caused by : spwz.sys ( spwz+424ce )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88002e64505, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    USBPORT!USBPORT_DereferenceDeviceHandle+ad
    fffff880`02e64505 488b4320        mov     rax,qword ptr [rbx+20h]
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec50e8
     ffffffffffffffff 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ce0028 to fffff80002c94640
    
    STACK_TEXT:  
    fffff800`00b9c008 fffff800`02ce0028 : 00000000`0000001e ffffffff`c0000005 fffff880`02e64505 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00b9c010 fffff800`02c93cc2 : fffff800`00b9c7e8 40000000`00090060 fffff800`00b9c890 fffffa80`062056e8 : nt! ?? ::FNODOBFM::`string'+0x4987d
    fffff800`00b9c6b0 fffff800`02c925ca : fffffa80`039d4000 fffff880`02e4d54a 00000000`00000000 00000000`00000002 : nt!KiExceptionDispatch+0xc2
    fffff800`00b9c890 fffff880`02e64505 : fffffa80`05348050 00000000`000008b0 fffffa80`06205610 fffffa80`053481a0 : nt!KiGeneralProtectionFault+0x10a
    fffff800`00b9ca20 fffff880`02e4f5bc : fffffa80`05348050 fffffa80`03a48f02 00000000`00000000 fffffa80`053481a0 : USBPORT!USBPORT_DereferenceDeviceHandle+0xad
    fffff800`00b9ca80 fffff880`02e4fab7 : fffffa80`066dbc02 fffffa80`06252480 00000000`ffffffff fffffa80`05348ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x9f8
    fffff800`00b9cb60 fffff880`02e4d64f : fffffa80`05348ea8 fffffa80`053481a0 fffffa80`05349040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
    fffff800`00b9cbc0 fffff880`02e3ef89 : fffffa80`05348050 00000000`00000000 fffffa80`0513f702 fffffa80`05348ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
    fffff800`00b9cc00 fffff880`010494ce : fffffa80`0513f000 fffffa80`05348ea8 fffffa80`0513f750 fffffa80`05348ec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
    fffff800`00b9cc30 fffffa80`0513f000 : fffffa80`05348ea8 fffffa80`0513f750 fffffa80`05348ec0 fffff800`02e06e80 : spwz+0x424ce
    fffff800`00b9cc38 fffffa80`05348ea8 : fffffa80`0513f750 fffffa80`05348ec0 fffff800`02e06e80 00000000`00000000 : 0xfffffa80`0513f000
    fffff800`00b9cc40 fffffa80`0513f750 : fffffa80`05348ec0 fffff800`02e06e80 00000000`00000000 fffff800`00b96080 : 0xfffffa80`05348ea8
    fffff800`00b9cc48 fffffa80`05348ec0 : fffff800`02e06e80 00000000`00000000 fffff800`00b96080 00000000`00000022 : 0xfffffa80`0513f750
    fffff800`00b9cc50 fffff800`02e06e80 : 00000000`00000000 fffff800`00b96080 00000000`00000022 00000000`00000000 : 0xfffffa80`05348ec0
    fffff800`00b9cc58 00000000`00000000 : fffff800`00b96080 00000000`00000022 00000000`00000000 00000000`00000000 : nt!KiInitialPCR+0x180
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    spwz+424ce
    fffff880`010494ce ??              ???
    
    SYMBOL_STACK_INDEX:  9
    
    SYMBOL_NAME:  spwz+424ce
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: spwz
    
    IMAGE_NAME:  spwz.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ad24632
    
    FAILURE_BUCKET_ID:  X64_0x1E_spwz+424ce
    
    BUCKET_ID:  X64_0x1E_spwz+424ce
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm spwz
    start             end                 module name
    fffff880`01007000 fffff880`0112d000   spwz     T (no symbols)           
        Loaded symbol image file: spwz.sys
        Image path: spwz.sys
        Image name: spwz.sys
        Timestamp:        Sun Oct 11 16:55:14 2009 (4AD24632)
        CheckSum:         000D6B26
        ImageSize:        00126000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    Ken - that driver is a variant of SPTD.

    Please uninstall Daemon Tools (the program using it), and then remove SPTD with this tool: http://www.duplexsecure.com/download...t-v177-x64.exe
      My Computer


  4. Posts : 6
    Windows 7 x64
    Thread Starter
       #4

    Uninstalled daemon tools & used the SPTD remover tool. I will post here again if the problem persists. Thanks again!
      My Computer


  5. Posts : 6
    Windows 7 x64
    Thread Starter
       #5

    D'oh! it happened again BSOD while browsing the web.

    Attached is the minidump file from the latest crash.
      My Computer


  6. Posts : 6
    Windows 7 x64
    Thread Starter
       #6

    Also I wanted to throw in that I ran memtest just now and it passed with no errors.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Definitely update this Realtek ethernet driver:
    Code:
    Rt64win7.sys        Thu Feb 26 04:04:13 2009 (49A65B0D)
    Update link: Realtek

    You might also remove AVG for now, use the tool found here: AVG - Download tools

    Replace it with MSE: http://www.microsoft.com/security_essentials

    ...Summary of the dumps:
    Code:
    
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sat Mar 19 14:31:03.236 2011 (UTC - 4:00)
    System Uptime: 0 days 0:08:29.672
    Probably caused by : ntkrnlmp.exe ( nt!SwapContext+11 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID:  X64_0xA_nt!SwapContext+11
    SystemProductName = EP45-UD3P
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  8. Posts : 6
    Windows 7 x64
    Thread Starter
       #8

    Did all of the above and still another crash Attached another minidump file from the most recent crash.
      My Computer


  9. Posts : 1,782
    Windows 7 Home Premium 64bit
       #9

    What kind of sound card are you running? This last crash listed Audiodg.exe which is the audio engine for the OS. Try this out and see if it does anything while I look into your system dump some more.

    Disabling Audio Effects


    1. Right-click the speaker icon in the lower right corner.
    2. Select Playback Devices from the menu. A list of devices should appear on the screen.
    3. Double-click the device that has a green checkmark. The properties windows for that device should open.
    4. Click the Enhancements tab at the top.
    5. From the list of enhancements, uncheck all of them, or click the Disable all enhancements checkbox.
    6. Click the OK button to save your changes and close the window.
    7. Click OK to close the Playback Devices window.
      My Computer


  10. Posts : 6
    Windows 7 x64
    Thread Starter
       #10

    Running an HT Omega Striker 7.1. I've gone ahead and disabled all the enhancements.
      My Computer


 
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