BSOD lately please help!

beans · 18 Mar 2011

Hey guys I am actually not that computer savvy and my friend helped me build my computer when I bought all the items online. It is a really new computer only being about 4 months old and am getting really frustrated that I keep getting a BSOD sometimes seeing as how it is so new. My system is as follows pasted straight from dxdiag:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G31M-ES2L
BIOS: Award Modular BIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1947MB used, 6240MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68BE)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00
Display Memory: 2805 MB
Dedicated Memory: 1014 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS MS228
Monitor Id: ACI22F7
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1065 (English)
Driver Version: 8.821.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/26/2011 18:59:10, 708608 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BFE-11CF-1B71-8A09BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68BE
SubSys ID: 0x29801682
Revision ID: 0x0000
Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.821.0.0

ci\ven_1002&dev_68be
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

I get the BSOD maybe once every two weeks and it is during random times. Mainly it happens while I'm playing the game League of Legends, but today I got it while trying to watch a video on ESPN. Also, here is the errors from the event viewer on the 2 most recent crashes.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/18/2011 11:24:22 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Frank-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-03-18T15:24:22.423215700Z" />
<EventRecordID>60480</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Frank-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x41201</Data>
<Data Name="BugcheckParameter2">0xfffff6800005fec0</Data>
<Data Name="BugcheckParameter3">0xad600000d5f83867</Data>
<Data Name="BugcheckParameter4">0xfffffa8006bec160</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/16/2011 11:20:40 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Frank-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-03-17T03:20:40.066013300Z" />
<EventRecordID>59823</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Frank-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffffa80029b108b</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0xfffff80002ace5ff</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Any and all help would be greatly appreciated. I hope I have given enough information to at least get me started on a fix and like I said earlier I don't know a lot about computers, but am very good with directions. Thanks guys!

**Capt.Jack Sparrow** · 18 Mar 2011

Hi there,

The dump files are vague so lets start with basic steps.

Run Hardware Diagnostic : Hardware Diagnostic | Captain Debugger

Code:

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: fffff6800005fec0
Arg3: ad600000d5f83867
Arg4: fffffa8006bec160

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41201

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  plugin-contain

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002b2ab3e to fffff80002acc740

STACK_TEXT:  
fffff880`07d09978 fffff800`02b2ab3e : 00000000`0000001a 00000000`00041201 fffff680`0005fec0 ad600000`d5f83867 : nt!KeBugCheckEx
fffff880`07d09980 fffff800`02a9ab5e : 00000000`00010000 00000000`0b346000 00000000`0b346000 ad600000`d5f83867 : nt! ?? ::FNODOBFM::`string'+0x13bb2
fffff880`07d099c0 fffff800`02a9a7fa : fffffa80`06bec160 fffffa80`03ad8060 fffffa80`03ad8060 00000000`0bfd8000 : nt!MiQueryAddressState+0x2ae
fffff880`07d09a10 fffff800`02db1928 : fffffa80`00000004 00000000`0bfd9000 fffffa80`06bec160 00000000`023ee9e0 : nt!MiQueryAddressSpan+0xaa
fffff880`07d09a80 fffff800`02acb993 : ffffffff`ffffffff fffffa80`05cf7400 00000000`023ee9ac 00000000`01f0e388 : nt!NtQueryVirtualMemory+0x386
fffff880`07d09b70 00000000`76eef8ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01f0e368 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76eef8ea


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+13bb2
fffff800`02b2ab3e cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+13bb2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd

FAILURE_BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13bb2

BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13bb2

Followup: MachineOwner

beans · 18 Mar 2011

Thanks for the reply unfortunately I cant get memtest to work on my computer. I burned it to a CD and also a USB drive and it wont run for some reason on my computer. when i did the CD version and went to boot the program it says "This file is invalid for use as the following: Security Catalog". Is there something that I'm doing wrong?

**Capt.Jack Sparrow** · 18 Mar 2011

Are you running inside or outside the Windows ? i.e. Your booting your Computer to that disk rite ?

beans · 18 Mar 2011

Ok I just ran it and it said there were no problems detected. Where do I go to get the report so I can paste it on here for you?

**Capt.Jack Sparrow** · 18 Mar 2011

You have to run the MemTest 8 passes i.e. Over night

beans · 18 Mar 2011

ok gotcha...will post as soon as its done. Thanks

beans · 19 Mar 2011

Hey just got done running the memory diagnostic and it actually was on pass 15 when I woke up this morning. There was only 1 error on pass 14. How do I get the error report so I can show it on here?

**Capt.Jack Sparrow** · 19 Mar 2011

Even one error can cause problem. Download CPUID - System & hardware benchmark, monitoring, reporting and please attach a screen shot of CPU-Z spd and memory tabs

For MemTest86 it won't generate any logs since it's not loading from Windows.

beans · 19 Mar 2011

[IMG]file:///C:/Users/Frank/AppData/Local/Temp/moz-screenshot.png[/IMG][IMG]file:///C:/Users/Frank/AppData/Local/Temp/moz-screenshot-1.png[/IMG]Ok I have attached the screen shots for the spd and memory tabs. Hope this helps! Let me know what else i have to do. Thanks again for all your help!

BSOD lately please help!

BSOD lately please help!

not working

ah