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Windows 7: App crash -PLEASE HELP


18 Mar 2011   #1

windows 7 32bit
 
 
App crash -PLEASE HELP

Need help! whenever i run this pos software after some time it crashes and i get the following messege.




Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: UxTheme.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb38
Exception Code: c0000005
Exception Offset: 0003f986
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6837
Additional Information 2: 68372e20301cad9b513ed35cbaacc04e
Additional Information 3: ce87
Additional Information 4: ce87d52990cc62235138bd83d896b706

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

APPARENTLY THIS HAPPENS ONLY ON MY LAPTOP EVERYONE IN THE OFFICE LAPTOP WORKS FINE ALL RUNNING WINDOWS 7.
PLEASE SOMEONE HELP ON HOW TO RESOLVE THIS ISSUE.


My System SpecsSystem Spec
.

18 Mar 2011   #2

Windows 7 - Vista
 
 

I can't find any "read me" info on this product; I do see Windows 7 mentioned, though.

I assume this is the app..? - Global Automated Solutions Limited - Downloads - Automan eZYFinance

FAQ - Global Automated Solutions Limited - FAQS - Automan EzyFinance

The app crashed due to conflict with uxtheme.dll - Windows theme library driver.

I see exception 0xc0000005 = memory access violation.

If you have Internet Security Suite installed, remove it and see if APPCRASHes continue -

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Regards. . .

jcgriff2

`
My System SpecsSystem Spec
20 Mar 2011   #3

windows 7 32bit
 
 

jcgriff2,

thanks for your support.

unintalled the kaspersky internet security using the uninstall links you provided but the problem still persists.

this time i got the following 2 app crash messege:



Problem signature:
Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: MSVBVM60.DLL
Fault Module Version: 6.0.98.15
Fault Module Timestamp: 4a5bda6c
Exception Code: c00000fd
Exception Offset: 0004c8b1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5808
Additional Information 2: 58082aa14752926b12821255d3fd72cd
Additional Information 3: 4dc1
Additional Information 4: 4dc13674346ee4896cad06fea23bbc70

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

second msg:

Problem signature:
Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: StackHash_6837
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: b23f52df
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6837
Additional Information 2: 68372e20301cad9b513ed35cbaacc04e
Additional Information 3: ce87
Additional Information 4: ce87d52990cc62235138bd83d896b706

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Kindly assist
My System SpecsSystem Spec
.


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 App crash -PLEASE HELP




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