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Windows 7: BSOD in anything but Safe Mode

19 Mar 2011   #1

Windows 7 Home Premium 64 bit
 
 
BSOD in anything but Safe Mode

Hi all,

This is a first time posting in a forum, so apologies if I am not following an established protocol, but any help on this would be greatly appreciated. As the title says, I get a BSOD in anything but Safe Mode. I suspect I may have contracted a virus 2 days ago.

I have provided the .zip file as an attachment. Unfortunately, when I tried to generate the health report an error kept occurring.

TIA for any help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFFFFFFFFFFE1
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800105D4FF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031911-22074-01.dmp
C:\Users\[blank]\AppData\Local\Temp\WER-158419-0.sysdata.xml

My System SpecsSystem Spec
19 Mar 2011   #2

Windows 7 Ultimate x64 SP1
 
 

Hi and welcome to SF!
I ask that you wait a bit because a member of Team BSOD soon will help with the problem you presents. I would like you to put the full model of your Dell, because it will expedite the solution of the problem. I wish you good luck and stay in this great forum!
My System SpecsSystem Spec
19 Mar 2011   #3

Windows 7 Professional x64
 
 

A virus.

Please run the Kaspersky TDSS Killer Tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

...Summary of the dumps:
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 22:43:50.891 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:11.888
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 22:26:17.359 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:36.356
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
BUGCHECK_STR:  0x1E_c0000006
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  DataSafeOnline
FAILURE_BUCKET_ID:  X64_0x1E_c0000006_nt!RtlImageNtHeaderEx+3f
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 21:44:01.888 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:35.901
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  WSED.exe
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 21:35:35.788 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:06.801
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4af2b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+4af2b
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 20:06:55.702 2011 (UTC - 4:00)
System Uptime: 0 days 2:06:06.217
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:59:39.433 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:11.073
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:57:28.485 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:21.482
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4a771 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+4a771
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:36:00.220 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:16.845
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:33:53.689 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:54.702
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+49d9c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+49d9c
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:21:14.343 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:01.356
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+49d9c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+49d9c
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 17:19:26.687 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:06.700
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_iaStor+524ff
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 06:35:32.932 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:05.805
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+527cb )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_iaStor+527cb
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 06:33:15.821 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:55.834
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4a771 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+4a771
SystemProductName = Inspiron 1110
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.


21 Mar 2011   #4

Windows 7 Home Premium 64 bit
 
 

"BOOM!" Goes the dynamite. Thanks heaps dudes. My girlfriend will be most happy.
My System SpecsSystem Spec
21 Mar 2011   #5

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

What AV and firewall are you running?
It would be interesting to see why your AV didn't pick up the malware...
My System SpecsSystem Spec
21 Mar 2011   #6

Windows 7 Professional x64
 
 

Dean -- renegade is using McAfee.

Glad to hear the news about the virus removal, let us know if you need anything else!
My System SpecsSystem Spec
Reply

 BSOD in anything but Safe Mode





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