Windows 7 64 bit crashes upon sleep/hibernate

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  1. Posts : 11
    Windows 7 Professional x64
       #1

    Windows 7 64 bit crashes upon sleep/hibernate


    My computer consistently crashes just before sleeping/hibernating or just after waking you. I have experienced this with SP1 and without. Before removing SP1, the HD will start churning around 17 minutes from leaving it idle. Almost exact to the minute, it will crash after 25 minutes from leaving it idle.
    After removing SP1, the system will NOT crash before sleeping. However, it will crash as soon as you wake it up. Below are summary dumps for two representative crashes.

    032011-28688-01.dmp 3/20/2011 4:45:38 PM (After SP1 was removed)
    PAGE_FAULT_IN_NONPAGED_AREA 0x00000050
    fffff981`0c002690
    00000000`00000000
    fffff880`0143f4e0
    00000000`00000005
    Ntfs.sys Ntfs.sys+c9836

    031911-26317-01.dmp 3/19/2011 9:20:34 PM (Before SP1 was removed)
    PAGE_FAULT_IN_NONPAGED_AREA 0x00000050
    fffff981`13a02690
    00000000`00000000
    fffff880`01239460
    00000000`00000005
    Ntfs.sys Ntfs.sys+c47b6

    I am attaching dump files and the Windows performance management report. As a background, the system:
    HP Pavilion Elite m9400t
    Intel Core 2 Quad Q6700 @2.66 Ghz
    6GB DDR2 2400 (Micron Tech and Hynix Semiconductors)
    ATI Radeon HD 3650
    750 GB HD Samsung HD753LJ
    OEM: Vista Ultimate x64
    Current (academic): Win7 Professional 64 bit
    H/w purchased November 2008
    OS: brand new installation

    Programs:
    Besides Windows, I just installed Office, Chrome, Firefox. I installed but removed Fujitu's ScanSnap scanning software, Windows Live, Windows Security Essentials

    Peripherals:
    No peripherals are attached

    Tests already performed:
    Memory tests (memtest86, memtest86+, WIndows) - no errors
    chkdsk /f/r (twice) - no errors

    I would appreciate any help. Thanks.
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    It looks like ever single BSOD is the same. It's pointing at ntfs.sys which is leading me to believe you have some sort of corruption in your file system or hard drive.

    Do a Disk Check
    Run a HDD Test (using SeaTools)

    And also do a Repair Install
      My Computer


  3. Posts : 11
    Windows 7 Professional x64
    Thread Starter
       #3

    I did chkdsk /f/r twice with no errors
      My Computer


  4. Posts : 1,782
    Windows 7 Home Premium 64bit
       #4
      My Computer


  5. Posts : 11
    Windows 7 Professional x64
    Thread Starter
       #5

    I also tried SFC with no errors
      My Computer


  6. Posts : 1,782
    Windows 7 Home Premium 64bit
       #6
      My Computer


  7. Posts : 11
    Windows 7 Professional x64
    Thread Starter
       #7

    The error continued to exist - same pattern
      My Computer


  8. Posts : 1,782
    Windows 7 Home Premium 64bit
       #8

    Did you do the repair install?

    Can you re-upload your new BSOD dumps.
      My Computer


  9. Posts : 11
    Windows 7 Professional x64
    Thread Starter
       #9

    I also re-cheched the HD for errors using Samsung's utility, no errors. WIndows install did not fix it either.

    The dump always refer to ntfs.sys. With SP1 the time string is 11/20/2010 4:20:57AM. After removing SP 1, it is 7/11/2009 6:20:47 PM.

    I did a clean boot, it still crashed on sleep/hibernate.

    Any other ideas/thoughts?
      My Computer


  10. Posts : 1,782
    Windows 7 Home Premium 64bit
       #10

    What are your exact memory specs? are they different sticks of RAM?
      My Computer


 
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