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Windows 7: What Is Happening With My Rig?


20 Mar 2011   #1

Windows 7 Professional 64-bit
 
 
What Is Happening With My Rig? (random lock ups)

NOTE! IT CAME BACK SO PLEASE ALSO TAKE NOTE OF THE SECOND POST ON THE SECOND PAGE (actually this whole thing cause I gave status as stuff was happening), I NEED HELP

I know this is long , but PLEASE! I can't figure this out. Not to mention I am on spring break and really need my computer to
be working (have some work that has to b dneover break)

Okay it started yesturday after I took my rig to a LAN party. I started up my computer, and happened to walk off to do
something else. When I got back All I saw on my screen was a white line. It was maybe 1/3 of the screen width but was not in
the center of the screen.

I restarted my rig after a force shutdown, this time it logged in and all of a sudden at just a random time the lights on my
USB keyboard and mouse just went off. I tried unplugging them and plugging them back in to no luck. Then all of a sudden (not
right after plugging back in the USB devices) my system reset. The same as force shutting down and quickly turning the system
back on. I had no clue what did it, the people around me thought it was a power issue, so I shut down my system and moved over
to a new spot (new powerstrip and difference ethernet cable). I never had a problem the rest of the day

Then today I went home (on spring break) and hooked up my computer. I remember turning on the system and it was all fine, it
was until I hooked up my DSLR to transfer some photos that it locked up again (mouse and keyboard wouldn't respond, but if I
recal right I could adjust the sensitivity on my mouse whic is a Logitech G500 and has sensitivty adjust on the mouse)

Now I am pretty sure that I had to do a force shutdown, but on restart was able to hook up my DSLR, transfer the files, and
disconncted it no problem. I then went on to play a videogames (APB, resource intensive game), at one point I alt tabbed out
and was working on a movie in premier pro (both were running at the same time for along time).

I also was on the web, and again no problem. I even compiled the video I was working on (on and Windows Media Player was open
in the background to, was running a song at one point).

The system then lcoked up when I was watching the video I made in Windows Media Player in fullscreen. I had watched the movie a
few times before so this wasn't anything really new. The lock up occured when I was uploading a file on youtube, rapidshare. (I
had some webpages opened, the game I was playing I had closed so it wasn't open, and premier pro was open.) Whenit locked up,
the movie lagge up alittle, then froze. I tried to escape, pause, ext. It ended up playing a few more seconds of sound until it
fully locked up (if I recall right I unplugged my mouse and keyboard since they stopped working, plugged them back in to get no
lights out of them). I did a force shutdown and restart and that's when it all went to hell. The system kept locking up to the
point where I have to force shutdown.

I can't seem to find what's causing it on start up, for example program wise. I did a system restore, however the point to
which I restored to doesn't have relation with when the events started (it was to installing Nvidia PhysX). Well that didn't
fix it. Back when the problems started I tried running a Memory Diagnostics to find no errors. I tried disconnecting the
internet, no luck. I thought it was Steam, no cause one time I told it not to connect (which usually closes it) and it seem to
freeze up later on. I also checked device manager in safe mode to see something called Consumer IR Devices that gaveme an error
code 31 (device not working properly). So I disabled it and then on a normal restart I checked the device manager to see it was
still disabled and seemed to be the only problem in device manager (checked before the system locked up).

I did a Boot Logging and the amount of drivers that didn't load is what makes me think that something is completely screwed up.
I mean even one time thought I found the error to click Ctrl+Alt+Delete and then tried to open task manager and had it lock up.
I have been able to run in safe mode no problems, even with networking ability. So right now I am running Malware bytes, and I
plan to run Norton afterwards (if I can update it or if it is).

I would like to point out that for atleast the last month maybe more, I get unhandle exceptions when I shutdown my compute (the
programs I remember are UltraMon, and SetPoint II).

Here's the ntbtlog, I return lines in the file where I see the list of drivers repeating. I need help, I have no clue what the
to do.

I also plan to set a system restore point and back up registry then use CCleaner and clean out the whole registry

I gathered this ntbtlog.txt on a normal start up before the system locked up
Attachment 144680


My System SpecsSystem Spec
.

20 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Blue Screen of Death (BSOD) Posting Instructions

That will give us some more information about your system
My System SpecsSystem Spec
20 Mar 2011   #3

Windows 7 Professional 64-bit
 
 

Well here are the files but the weird thing is right now the system is running well. Just recently I booted the system in normal mode, quickly pulled up task manager and closed all non essensial boot up stuff I knew of. I then created a restore point as well as ran these tools required and performance test. Afterwords I ran a tool that Norton brought up to do a one click fix thing (these occur if a system restore is done, which it was funny I did a system restore but later on I checked and it seemed like it didn't run so I have no clue there). Anyway when I tried to run the tool it locked up, I restarted the system after a hard shut down, and did all the same stuff such as the previous time, except that the Norton I did a live update and not the Norton tool. I hope this is a fix (we'll see) but here are the files

Attachment 144685

Windows 7
- x64
- The original was XP 64bit but I did a format, added Windows 7 Professional 64-bit (and since then have whipped the hard drive and installed it again)
- Full Retail (it's a custom build)
- My system hardware almost 3 years old (as of this June or July) except the video card which is around 2, PSU and motherboard are less then a year
- This newest install of my OS was installed (after a format) in December

EDIT: Nope never mind, was trying to create a new restore point and open the internet and it locked up again. I can change the sensitivty on my mouse still, but keyboard functions don't work. replugged in the USBs and tehy lost all there power

EDIT: Update #2 after doing a CCLeaner registry clean I have gotten farther then I usually do, let's see how it runs
My System SpecsSystem Spec
.


21 Mar 2011   #4

Windows 7 Professional 64-bit
 
 

No one at all has a clue what's going on?
My System SpecsSystem Spec
21 Mar 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I am at work right now. When I get home, around 3:30EST, I will look more into your problem. You have to be patient on here.
My System SpecsSystem Spec
21 Mar 2011   #6

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by mgorman87 View Post
I am at work right now. When I get home, around 3:30EST, I will look more into your problem. You have to be patient on here.
I do apologize, I just say the post falling back and though I might never get any help. But as long as I know someone is working on it then I am fine, thank you
My System SpecsSystem Spec
21 Mar 2011   #7

Windows 7 Ultimate x64 SP1
 
 

First thing I would look at is this a heat issue. Are all the fan running in the system. 2nd, check and make sure you have all the updated drivers, video, sound and mobo. Also check and see if there is a new BIOS out for your mother board.
Also do you have a Antivirus program and scan for malware.
My System SpecsSystem Spec
21 Mar 2011   #8

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by DarkXeno View Post
First thing I would look at is this a heat issue. Are all the fan running in the system. 2nd, check and make sure you have all the updated drivers, video, sound and mobo. Also check and see if there is a new BIOS out for your mother board.
Also do you have a Antivirus program and scan for malware.
Heating issue should't be problem, if that was the case I think te game would have caused it as the game causese my PC to generate alot of heat. I have been trying to watch the temps, and when I can they seem to be fine, the only temps that have really changed are my Systin and Auxtin (using CPUID) and that's not that much (I did took out some plastic trays that can hold hard drives to allow an input fan to run past them, the auxtin is the only one that really is different went from 1C to 19C on idle, but it doesn't jump as high when gaming like it use to) so that might be the change (they run alittle hotter on idle and such but in gaming they don't hit the temps they use to)

As for drivers I kind of updated them, I did the basic device mangager check for updated and nothing was found. I know my GPU is up to date I did it personally.

As for BIOS I have never done that (I want o say I have heard it being risky, and that you should back up your machine which I can't cause I left my backup drive on campus)

And as for Antivirus, I have Norton 360 fully up to date, it's a legal version, and has days left on my subscription (in otherwords it' a legal version I purchased). And I have the free version of Malware bytes (I ran that, last night after updating it and found no threats (in safe mode) and am running Norton right now (in the normal mode)).

For now my system is running fine, as I stated above I ran CCleaner in safe mode and did the registry cleaner, where I fixed all the issues (which is usually just removing them) adid it 3 times to make sure all the items were removed (I did a system restore point before and have saved backups of the registry before each fix). Since I did that I was able to get the system to run okay. However I have only turned the system back on once since that clean (since I did the clean in safe mode I restarted after words in normal mode) and it has worked fine (well that and woke it up from sleep this morning).

I still would like to see if people find anything, cause I am not sure if that could have fixed it or not
My System SpecsSystem Spec
21 Mar 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Norton is known to cause issues on certain Windows 7 machines. If the problem persists I would uninstall norton and installed MSE
My System SpecsSystem Spec
21 Mar 2011   #10

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by mgorman87 View Post
Norton is known to cause issues on certain Windows 7 machines. If the problem persists I would uninstall norton and installed MSE
I do hope that is not the case, I have used Norton for over 7 years and never had the issue of this magnitude. I did mention it above that I ran CCleaner to clear out the registry, and I have not had a problem yet (however I have only restarted the computer once after running the cleaner in safe mode and back in normal mode, and I have also been able to wake it up from sleep once).

I plan to do a restart soon and hope to god I don't run into an issue, I will also run a boot logger
My System SpecsSystem Spec
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