BSOD during Windows update?


  1. Posts : 71
    Windows 7 x64 Home Premium
       #1

    BSOD during Windows update?


    Was installing the "important" updates, and got a BSOD. .dmp file is attached.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSOD caused by KernExplorer64.sys which is part of Lavasoft software, it is a known issue with Ad-Aware.
    Remove it and install MSE

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 93, {8dc, fffff8a000001a80, fffff8a008102370, 1}
    
    Unable to load image KernExplorer64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for KernExplorer64.sys
    *** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
    Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )
    
    INVALID_KERNEL_HANDLE (93)
    This message occurs if kernel code (server, redirector, other driver, etc.)
    attempts to close a handle that is not a valid handle.
    Arguments:
    Arg1: 00000000000008dc, The handle that NtClose was called with.
    Arg2: fffff8a000001a80, 
    Arg3: fffff8a008102370
    Arg4: 0000000000000001
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x93
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8000332e1d3 to fffff800030d3740
    
    STACK_TEXT:  
    fffff880`08cae7c8 fffff800`0332e1d3 : 00000000`00000093 00000000`000008dc fffff8a0`00001a80 fffff8a0`08102370 : nt!KeBugCheckEx
    fffff880`08cae7d0 fffff800`033a82e5 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffff880`053c9b00 : nt! ?? ::NNGAKEGL::`string'+0x20d01
    fffff880`08cae8a0 fffff880`053c9277 : fffffa80`018c4740 00000000`c00000bb fffffa80`057263c0 00000000`00000000 : nt!ObReferenceObjectByHandle+0x25
    fffff880`08cae8f0 fffffa80`018c4740 : 00000000`c00000bb fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 : KernExplorer64+0x1277
    fffff880`08cae8f8 00000000`c00000bb : fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 : 0xfffffa80`018c4740
    fffff880`08cae900 fffffa80`057263c0 : 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 : 0xc00000bb
    fffff880`08cae908 00000000`00000000 : fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 00000000`00000000 : 0xfffffa80`057263c0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    KernExplorer64+1277
    fffff880`053c9277 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  KernExplorer64+1277
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: KernExplorer64
    
    IMAGE_NAME:  KernExplorer64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d4abb8a
    
    FAILURE_BUCKET_ID:  X64_0x93_KernExplorer64+1277
    
    BUCKET_ID:  X64_0x93_KernExplorer64+1277
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 71
    Windows 7 x64 Home Premium
    Thread Starter
       #3

    yowanvista said:
    BSOD caused by KernExplorer64.sys which is part of Lavasoft software, it is a known issue with Ad-Aware.
    Remove it and install MSE

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 93, {8dc, fffff8a000001a80, fffff8a008102370, 1}
    
    Unable to load image KernExplorer64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for KernExplorer64.sys
    *** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
    Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )
    
    INVALID_KERNEL_HANDLE (93)
    This message occurs if kernel code (server, redirector, other driver, etc.)
    attempts to close a handle that is not a valid handle.
    Arguments:
    Arg1: 00000000000008dc, The handle that NtClose was called with.
    Arg2: fffff8a000001a80, 
    Arg3: fffff8a008102370
    Arg4: 0000000000000001
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x93
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8000332e1d3 to fffff800030d3740
    
    STACK_TEXT:  
    fffff880`08cae7c8 fffff800`0332e1d3 : 00000000`00000093 00000000`000008dc fffff8a0`00001a80 fffff8a0`08102370 : nt!KeBugCheckEx
    fffff880`08cae7d0 fffff800`033a82e5 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffff880`053c9b00 : nt! ?? ::NNGAKEGL::`string'+0x20d01
    fffff880`08cae8a0 fffff880`053c9277 : fffffa80`018c4740 00000000`c00000bb fffffa80`057263c0 00000000`00000000 : nt!ObReferenceObjectByHandle+0x25
    fffff880`08cae8f0 fffffa80`018c4740 : 00000000`c00000bb fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 : KernExplorer64+0x1277
    fffff880`08cae8f8 00000000`c00000bb : fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 : 0xfffffa80`018c4740
    fffff880`08cae900 fffffa80`057263c0 : 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 : 0xc00000bb
    fffff880`08cae908 00000000`00000000 : fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 00000000`00000000 : 0xfffffa80`057263c0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    KernExplorer64+1277
    fffff880`053c9277 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  KernExplorer64+1277
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: KernExplorer64
    
    IMAGE_NAME:  KernExplorer64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d4abb8a
    
    FAILURE_BUCKET_ID:  X64_0x93_KernExplorer64+1277
    
    BUCKET_ID:  X64_0x93_KernExplorer64+1277
    
    Followup: MachineOwner
    ---------
    Ahhh okay, thanks for the informative reply. :)
      My Computer


 

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