Windows 7: BSOD on shutdown

sqrage · 26 Mar 2011

So recently I've been getting a BSOD every time I shutdown or restart.

Here's a crashlog attached. Also, my rear line in isn't being detected. It was working fine, but then I was rearranging my room and moved my computer somewhere else in the room and now it's not being detected. USB headset works fine.

When I try to uninstall realtek drivers it freezes. I'm pretty sure the cause of the BSOD would be related.

I have an Asus P5N-D, E8400, 4 gigs of Kingston HyperX ram (ran a windows ram test, 1 pass, no errors. tried running with 1 stick at a time, still occurred), Radeon HD 4890.

Thanks for any help

usasma · 27 Mar 2011

Please provide this info for a more in-depth analysis of your issues: http://www.sevenforums.com/crashes-d...tructions.html

The BSOD's point to either your Audio drivers or your chipset/storage drivers. As such, the first thing to test is your hard drive(s). Here's a link to free diagnostic tests: HD Diagnostic (read the details at the link)
Chipset drivers are here: http://www.nvidia.com/object/nforce_...5.51.htmlAudio software here: Realtek

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Quote:

Code:


winhv.sys          Sat Nov 20 04:20:02 2010 (4CE792C2)
vmbus.sys          Sat Nov 20 04:57:29 2010 (4CE79B89)
nvstor.sys         Fri Mar 19 16:45:11 2010 (4BA3E257)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
klbg.sys           Wed Oct 14 13:18:13 2009 (4AD607D5)
speedfan.sys       Sun Sep 24 09:26:48 2006 (45168798)
klif.sys           Wed Nov 11 08:32:16 2009 (4AFABCE0)
kl1.sys            Tue Sep 01 07:29:21 2009 (4A9D0591)
klim6.sys          Mon Sep 14 06:46:26 2009 (4AAE1F02)
nvm62x64.sys       Fri Oct 17 17:01:06 2008 (48F8FD12)
AsIO.sys           Mon Apr 06 03:21:08 2009 (49D9AD64)
GEARAspiWDM.sys    Mon May 18 08:17:04 2009 (4A1151C0)
ASACPI.sys         Wed May 13 21:25:17 2009 (4A0B72FD)
LVUSBS64.sys       Sat Jul 26 11:06:36 2008 (488B3D7C)
LGBusEnum.sys      Mon Nov 23 20:36:48 2009 (4B0B38B0)
AtihdW76.sys       Wed Nov 17 07:02:04 2010 (4CE3C43C)
dump_nvstor.sys    Fri Mar 19 16:45:11 2010 (4BA3E257)
lvrs64.sys         Sat Jul 26 11:09:02 2008 (488B3E0E)
LV302V64.SYS       Sat Jul 26 11:09:08 2008 (488B3E14)
lv302a64.sys       Sat Jul 26 11:06:31 2008 (488B3D77)
klmouflt.sys       Fri Oct 02 11:38:29 2009 (4AC61E75)
LGVirHid.sys       Mon Nov 23 20:36:48 2009 (4B0B38B0)
hiber_diskdump.sys Sat Nov 20 05:33:56 2010 (4CE7A414)
hiber_nvstor.sys   Fri Mar 19 16:45:11 2010 (4BA3E257)
hiber_dumpfve.sys  Mon Jul 13 19:21:51 2009 (4A5BC18F)

If the BSOD's continue after this, it may be because of an issue between memory timings and the Windows 7 OS on the P5 series of mobo's. If that happens, please visit the website of the memory manufacturer and obtain the settings/timings/voltages for your RAM. Then go into the BIOS and use those settings to set the settings/timings/voltages for your RAM (in other words, DON'T use the Auto setting in the BIOS - it'll cause BSOD's)

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 24 23:01:04.545 2011 (UTC - 4:00)
System Uptime: 0 days 1:27:18.199
Probably caused by : HDAudBus.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_HDAudBus.sys
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`039fe680 fffff800`040da510
BiosVersion = ASUS P5N-D ACPI BIOS Revision 1401
BiosReleaseDate = 06/21/2010
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 24 21:17:33.696 2011 (UTC - 4:00)
System Uptime: 0 days 0:52:27.475
Probably caused by : HDAudBus.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_HDAudBus.sys
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`039e2b60 fffff800`00b9c510
BiosVersion = ASUS P5N-D ACPI BIOS Revision 1401
BiosReleaseDate = 06/21/2010
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 24 14:03:00.769 2011 (UTC - 4:00)
System Uptime: 0 days 0:45:38.549
*** WARNING: Unable to verify timestamp for nvstor.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor.sys
Probably caused by : nvstor.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_nvstor.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0465d9c0 fffff800`040e2518 fffffa80`061dc6f0
BiosVersion = ASUS P5N-D ACPI BIOS Revision 1401
BiosReleaseDate = 06/21/2010
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

sqrage · 27 Mar 2011

Thanks for the reply, it's of the best I've received from a tech help forum

I'm running the HD scan now, the quick scan came up with nothing, the longer scan will be complete in an estimated 2.5 hours. I do have a feeling it's the audio drivers, as I said, my line-out rear port is no longer functioning.

I was just wondering what the most simple method of uninstalling the drivers would be.

I previously tried to uninstall the realtek drivers, however different error messages came up. Also when I tried to disable the windows audio in the Hardware Manager, the window became unresponsive and froze. I'll get back to you about the exact error messages after this extended test is complete.

I'll also post the additional information you suggested.

Oh, something else I noticed, when I made the CD for this HD test, the BSOD didn't happen, the computer rebooted normally. However, the audio is still an issue.

EDIT:

Seems everything is fixed now. The BSODs somehow resolved themselves, may have been from my fiddling with audio drivers.

The audio also works now after I opened up the case and messed with the onboard audio (pushed it down a bit into the board, may have been knocked a little loose during movement) and pushed down any headers incase they were loose, although they seemed on there pretty tight.

Thanks for the help

Windows 7: BSOD on shutdown

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