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Windows 7: Win7 x64 Locking up & BSOD

26 Mar 2011   #1
majikmark

Microsoft Windows 7 Ultimate x64
 
 
Win7 x64 Locking up & BSOD

I was out of town for a few months & when I got home Windows said I had quite a few updates to install so I did. I don't know if that is what caused my problems or if there are other issues, but it seems like now anytime I try to do something on my computer (playing .mp3's in Winamp/Windows Media Player, watching .mkv files in VLC Player, downloading files with GrabIt, or copying/moving files around from drive Int./Ext. to drive) it will either freeze/lock up, or every once in a while I get a BSOD. I am running Win 7 Ultimate x64 with Service Pack 1 installed on a Biostar P4M90 motherboard with a Pentium 4 hyperthreading CPU & 2 gigs RAM. Can someone please tell me what's going on or how can I resolve this? Any help is greatly appreciated, I have tried to read the error logs but have no idea what I'm looking at.

Thank you so much for any help you can give.


My System SpecsSystem Spec
.

26 Mar 2011   #2
yowanvista

Windows 10 Pro x64
 
 

Dumps directly blame your CPU, turn off any overclocking and reset your BIOS options to defaults
Test your CPU with Prime95 if the problem persists
http://www.sevenforums.com/tutorials...t-prime95.html
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9C, {0, fffff880009c7af0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+39c2 )

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - Bugcheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: fffff880009c7af0
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x9C_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

LAST_CONTROL_TRANSFER:  from fffff80002007818 to fffff80001a8b640

STACK_TEXT:  
fffff880`009c7ab8 fffff800`02007818 : 00000000`0000009c 00000000`00000000 fffff880`009c7af0 00000000`00000000 : nt!KeBugCheckEx
fffff880`009c7ac0 fffff800`02006f57 : 00000000`00000002 00000000`00000000 00000000`00000002 00000000`00000000 : hal!HalpMcaReportError+0x164
fffff880`009c7c10 fffff800`01ffae88 : 00000000`00000000 fffff880`009bf180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x9f
fffff880`009c7c40 fffff800`01a89f2c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c7c70 fffff800`01a89d93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c7db0 fffff880`029e69c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`009d2c98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x39c2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
intelppm+39c2
fffff880`029e69c2 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  intelppm+39c2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: intelppm

IMAGE_NAME:  intelppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+39c2

BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+39c2

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Mar 2011   #3
majikmark

Microsoft Windows 7 Ultimate x64
 
 

There was another minidump file that was included, is that for the same thngr could that be a different issue?
My System SpecsSystem Spec
.


26 Mar 2011   #4
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Upload the dump and read Yowan's advice.
My System SpecsSystem Spec
27 Mar 2011   #5
majikmark

Microsoft Windows 7 Ultimate x64
 
 

I am going to run the tests tonight since it says it could take quite a few hours. I uploaded 3 different minidump files in Minidump.zip, where one of them is for the MACHINE_CHECK_EXCEPTION, but the others are for something else. I just want to try to get it all worked out before I buy a new CPU, depending on what these CPU burn tests say. I don't overclock & I don't think I changed anything in the BIOS either. Would you please take a look at some of the other dump files as well? Thank you and sorry to be a pain.
My System SpecsSystem Spec
27 Mar 2011   #6
majikmark

Microsoft Windows 7 Ultimate x64
 
 

I did run the tourture test in Prime95 on my CPU & it came up as saying

[Mar 27 11:25] FATAL ERROR: Final result was 1B5E6FDE, expected: C6D800D6.
[Mar 27 11:25] Hardware failure detected, consult stress.txt file.
[Mar 27 11:25] Torture Test completed 11 tests in 1 hour, 15 minutes - 1 errors, 0 warnings.


Does that mean I need a new CPU? If I do get a new CPU will I have to reinstall Windows or can I just pop a Core2Quad in there and let it rip? If I reformat Windows would that solve my problem?
My System SpecsSystem Spec
27 Mar 2011   #7
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

You just need to replace the CPU, no need to reinstall Windows.
My System SpecsSystem Spec
Reply

 Win7 x64 Locking up & BSOD




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