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Windows 7: Windows locks up after login

27 Mar 2011   #1

Windows 7 64 bit Ultimate
 
 
Windows locks up after login

I have had this computer up and running with the same LEGIT copy of windows 7 64 bit ultimate since Christmas time this year. All of a sudden the other day it just started locking up all the time. It runs Ubuntu well that is installed on another hard drive. It also boots into safe mode fine. I ran antivirus and malware scans that turned up nothing. I then checked the hard drive for disk errors and it came back fine after multiple checks. I had went into msconfig and made it restart with a clean boot still the same thing. At this point I gave up and had backed up everything and reformatted the drive and reinstalled the same copy of Windows 7 and now have the same thing. I have done multiple hard drive checks, memory tests, I have taken out one of my graphics cards and made it not sli. I have at this point run out of ideas. Any suggestions as to what may be wrong?

My System SpecsSystem Spec
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27 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Welcome to SF. Please upload a report following the instructions from the link below

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
27 Mar 2011   #3

Windows 7 64 bit Ultimate
 
 

This may be a dumb question, do I need to do that if I do not actualy get a bsod ever? and if so I can generate the report in safe mode? because the computer becomes completely frozen as soon as I enter the password.
My System SpecsSystem Spec
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27 Mar 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Yes. We need that report even if you don't have BSOD. You may also enter safe mode with networking to upload the report.
My System SpecsSystem Spec
27 Mar 2011   #5

Windows 7 64 bit Ultimate
 
 

Thanks, Here is the windows_nt6_bsod_jcgriff2.zip file, but when I try to generate the report through performance monitor I get the error:

Error:


An error occured while attempting to generate the report.



The system cannot find the path specified.
My System SpecsSystem Spec
27 Mar 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Code:
Error Reporting
3/28/2011 12:21 AM
Application Error
Faulting application name: avp.exe

3/27/2011 9:51 PM
Application Error
Faulting application name: avp.exe

3/27/2011 5:54 PM
Application Error
Faulting application name: avp.exe

3/27/2011 5:39 PM]
Application Error
Faulting application name: avp.exe

3/27/2011 1:59 PM
Application Error
Faulting application name: avp.exe
It looks like Kaspersky is crashing a lot. I would uninstall it and see if you can log in.

Code:
Event[0]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-03-27T19:35:19.592
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: dan_jamie-PC
  Description: 
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.

Event[1]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-03-27T19:35:19.592
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: dan_jamie-PC
  Description: 
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.

Event[2]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-03-27T19:33:11.593
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: dan_jamie-PC
  Description: 
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.
I also notice this occurs a lot in your system event logs. This might be due to a borked windows installation. I would recommend a system restore but since this is a fresh install you won't have one. You can attempt to do a startup repair, but I don't know if that's going to do anything.
Startup Repair
My System SpecsSystem Spec
27 Mar 2011   #7

Windows 7 64 bit Ultimate
 
 

Any suggestion of how to uninstall Kaspersky? It says windows installer is unavailable in safe mode.
My System SpecsSystem Spec
27 Mar 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You can try the official removal tool
Removal tool for Kaspersky Lab products
My System SpecsSystem Spec
27 Mar 2011   #9

Windows 7 64 bit Ultimate
 
 

The remover tool worked and that seemed to fix it. Windows seems to be running smoothly now. Any idea why Kaspersky would cause that to happen? It was installed and working trouble free for three months before the other day.

Thank You soo much for all the help! I +1 ur rep
My System SpecsSystem Spec
27 Mar 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

No clue. Windows is weird like that. You can use Microsoft Security Essentials as your antivirus. It works well.

Now that you're able to boot...

Please install SP1 - How to install SP1

If you have anymore issues please start a new thread as I am going to have this one marked solved.
My System SpecsSystem Spec
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