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#11
okay I'm going to need you to remove your ESET software for the time being, we're getting a 7f bugcheck which is notoriously hard to diagnose, but could conceivably be caused by an issue with eset.
If you are worried about being left without protection in the meantime. You can replace it with MSE which has no bsod errors in windows 7
Virus, Spyware & Malware Protection | Microsoft Security Essentials
I also need you to remove the Tune-up utilities package.
I have a strong belief one of these two software packages are responsible for the current issue.
The traceback was inconclusive though, both these software packages include a 'driver' that is known to cause bsod issues on certain windows 7 machines. The tune up utilities really isn't very useful in win 7 anyhow it's more functional in windows xp machines.
Complete dump with driver dump follows:
Code:UNEXPECTED_KERNEL_MODE_TRAP (7f) This means a trap occurred in kernel mode, and it's a trap of a kind that the kernel isn't allowed to have/catch (bound trap) or that is always instant death (double fault). The first number in the bugcheck params is the number of the trap (8 = double fault, etc) Consult an Intel x86 family manual to learn more about what these traps are. Here is a *portion* of those codes: If kv shows a taskGate use .tss on the part before the colon, then kv. Else if kv shows a trapframe use .trap on that value Else .trap on the appropriate frame will show where the trap was taken (on x86, this will be the ebp that goes with the procedure KiTrap) Endif kb will then show the corrected stack. Arguments: Arg1: 0000000d, EXCEPTION_GP_FAULT Arg2: 00000000 Arg3: 00000000 Arg4: 00000000 Debugging Details: ------------------ BUGCHECK_STR: 0x7f_d CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO PROCESS_NAME: svchost.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 8323b0fd to 83049f5b STACK_TEXT: ac35a6dc 8323b0fd badb0d00 00000001 00000000 nt!KiSystemFatalException+0xf ac35a760 8327a17d 0000fffe ad44c788 ac35a80c nt!CmpRemoveFromDelayedClose+0x10 ac35a770 83244a3c ac35aa00 ac35aa28 00000000 nt!CmpReferenceKeyControlBlock+0x4a ac35a7b4 832583b1 ac35a7fc 00000005 ac35aa28 nt!CmpKcbCacheLookup+0x5fa ac35a9a0 83239d91 af0b4518 ac35aa60 ac35a9e4 nt!CmpBuildHashStackAndLookupCache+0x2e6 ac35ab48 8322457b af0b4518 857d5b10 85d64008 nt!CmpParseKey+0x36e ac35abc4 8324a729 000004f8 ac35ac18 00000040 nt!ObpLookupObjectName+0x4fa ac35ac20 83241e74 00e8f294 857d5b10 ac35ac01 nt!ObOpenObjectByName+0x165 ac35ad00 8323cbc7 00e8f394 00020019 00e8f294 nt!CmOpenKey+0x1f4 ac35ad1c 8304643a 00e8f394 00020019 00e8f294 nt!NtOpenKeyEx+0x18 ac35ad1c 77646344 00e8f394 00020019 00e8f294 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 00e8f2d4 00000000 00000000 00000000 00000000 0x77646344 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiSystemFatalException+f 83049f5b c3 ret SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!KiSystemFatalException+f FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4cc78ed4 FAILURE_BUCKET_ID: 0x7f_d_nt!KiSystemFatalException+f BUCKET_ID: 0x7f_d_nt!KiSystemFatalException+f Followup: MachineOwner --------- 1: kd> lm t n start end module name 80bba000 80bc2000 kdcom kdcom.dll Mon Jul 13 20:08:58 2009 (4A5BDAAA) 83003000 83413000 nt ntkrpamp.exe Tue Oct 26 21:30:44 2010 (4CC78ED4) 83413000 8344a000 hal halmacpi.dll Mon Jul 13 18:11:03 2009 (4A5BBF07) 8360c000 83684000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:06:41 2009 (4A5BDA21) 83684000 83695000 PSHED PSHED.dll Mon Jul 13 20:09:36 2009 (4A5BDAD0) 83695000 8369d000 BOOTVID BOOTVID.dll Mon Jul 13 20:04:34 2009 (4A5BD9A2) 8369d000 836df000 CLFS CLFS.SYS Mon Jul 13 18:11:10 2009 (4A5BBF0E) 836df000 8378a000 CI CI.dll Mon Jul 13 20:09:28 2009 (4A5BDAC8) 8378a000 837fb000 Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28) 8b200000 8b21f000 ehdrv ehdrv.sys Wed Dec 08 23:29:52 2010 (4D006950) 8b227000 8b235000 WDFLDR WDFLDR.SYS Mon Jul 13 18:11:25 2009 (4A5BBF1D) 8b235000 8b27d000 ACPI ACPI.sys Mon Jul 13 18:11:11 2009 (4A5BBF0F) 8b27d000 8b286000 WMILIB WMILIB.SYS Mon Jul 13 18:11:22 2009 (4A5BBF1A) 8b286000 8b28e000 msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D) 8b28e000 8b2b8000 pci pci.sys Mon Jul 13 18:11:16 2009 (4A5BBF14) 8b2b8000 8b2c3000 vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B) 8b2c3000 8b2d4000 partmgr partmgr.sys Mon Jul 13 18:11:35 2009 (4A5BBF27) 8b2d4000 8b2e4000 volmgr volmgr.sys Mon Jul 13 18:11:25 2009 (4A5BBF1D) 8b2e4000 8b32f000 volmgrx volmgrx.sys Mon Jul 13 18:11:41 2009 (4A5BBF2D) 8b32f000 8b336000 pciide pciide.sys Mon Jul 13 18:11:19 2009 (4A5BBF17) 8b336000 8b344000 PCIIDEX PCIIDEX.SYS Mon Jul 13 18:11:15 2009 (4A5BBF13) 8b344000 8b35a000 mountmgr mountmgr.sys Mon Jul 13 18:11:27 2009 (4A5BBF1F) 8b35a000 8b363000 atapi atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13) 8b363000 8b386000 ataport ataport.SYS Mon Jul 13 18:11:18 2009 (4A5BBF16) 8b386000 8b38f000 amdxata amdxata.sys Tue May 19 12:57:35 2009 (4A12F30F) 8b38f000 8b3c3000 fltmgr fltmgr.sys Mon Jul 13 18:11:13 2009 (4A5BBF11) 8b3c3000 8b3d4000 fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F) 8b3d4000 8b3e2100 Lbd Lbd.sys Thu Feb 03 08:23:42 2011 (4D4ABA6E) 8b400000 8b41f000 cdrom cdrom.sys Mon Jul 13 18:11:24 2009 (4A5BBF1C) 8b41f000 8b426000 Beep Beep.SYS Mon Jul 13 18:45:00 2009 (4A5BC6FC) 8b426000 8b432000 vga vga.sys Mon Jul 13 18:25:50 2009 (4A5BC27E) 8b439000 8b568000 Ntfs Ntfs.sys Mon Jul 13 18:12:05 2009 (4A5BBF45) 8b568000 8b593000 msrpc msrpc.sys Mon Jul 13 18:11:59 2009 (4A5BBF3F) 8b593000 8b5a6000 ksecdd ksecdd.sys Mon Jul 13 18:11:56 2009 (4A5BBF3C) 8b5a6000 8b5d8000 fvevol fvevol.sys Fri Sep 25 21:24:21 2009 (4ABD7B55) 8b616000 8b673000 cng cng.sys Mon Jul 13 18:32:55 2009 (4A5BC427) 8b673000 8b681000 pcw pcw.sys Mon Jul 13 18:11:10 2009 (4A5BBF0E) 8b681000 8b68a000 Fs_Rec Fs_Rec.sys Mon Jul 13 18:11:14 2009 (4A5BBF12) 8b68a000 8b741000 ndis ndis.sys Mon Jul 13 18:12:24 2009 (4A5BBF58) 8b741000 8b77f000 NETIO NETIO.SYS Mon Jul 13 18:12:35 2009 (4A5BBF63) 8b77f000 8b7a4000 ksecpkg ksecpkg.sys Thu Dec 10 22:04:22 2009 (4B21C4C6) 8b7a4000 8b7d1000 rdyboost rdyboost.sys Mon Jul 13 18:22:02 2009 (4A5BC19A) 8b7d1000 8b7f6000 CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18) 8b7f6000 8b7fd000 Null Null.SYS Mon Jul 13 18:11:12 2009 (4A5BBF10) 8b800000 8b810000 mup mup.sys Mon Jul 13 18:14:14 2009 (4A5BBFC6) 8b810000 8b818000 hwpolicy hwpolicy.sys Mon Jul 13 18:11:01 2009 (4A5BBF05) 8b818000 8b829000 disk disk.sys Mon Jul 13 18:11:28 2009 (4A5BBF20) 8b82a000 8b973000 tcpip tcpip.sys Sun Jun 13 22:36:59 2010 (4C15A3DB) 8b973000 8b9a4000 fwpkclnt fwpkclnt.sys Mon Jul 13 18:12:03 2009 (4A5BBF43) 8b9a4000 8b9ac380 vmstorfl vmstorfl.sys Mon Jul 13 18:28:44 2009 (4A5BC32C) 8b9ad000 8b9ec000 volsnap volsnap.sys Mon Jul 13 18:11:34 2009 (4A5BBF26) 8b9ec000 8b9f4000 spldr spldr.sys Mon May 11 11:13:47 2009 (4A084EBB) 90008000 900bf000 dxgkrnl dxgkrnl.sys Mon Nov 01 21:37:53 2010 (4CCF7981) 900bf000 900f8000 dxgmms1 dxgmms1.sys Wed Feb 02 21:34:49 2011 (4D4A2259) 900f8000 900fd280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 07:16:53 2009 (4A1151B5) 900fe000 90144d80 nvmf6232 nvmf6232.sys Thu Mar 04 19:04:18 2010 (4B905892) 90145000 9014e000 wmiacpi wmiacpi.sys Mon Jul 13 18:19:16 2009 (4A5BC0F4) 9014e000 9015b000 CompositeBus CompositeBus.sys Mon Jul 13 18:45:26 2009 (4A5BC716) 9015b000 90166000 Epfwndis Epfwndis.sys Wed Dec 08 23:25:10 2010 (4D006836) 90166000 90178000 AgileVpn AgileVpn.sys Mon Jul 13 18:55:00 2009 (4A5BC954) 90178000 90190000 rasl2tp rasl2tp.sys Mon Jul 13 18:54:33 2009 (4A5BC939) 90190000 9019b000 ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930) 9019b000 901bd000 ndiswan ndiswan.sys Mon Jul 13 18:54:34 2009 (4A5BC93A) 901bd000 901d5000 raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D) 901d5000 901ec000 raspptp raspptp.sys Mon Jul 13 18:54:47 2009 (4A5BC947) 901ec000 901f6000 rdpbus rdpbus.sys Mon Jul 13 19:02:40 2009 (4A5BCB20) 901f6000 901f7380 swenum swenum.sys Mon Jul 13 18:45:08 2009 (4A5BC704) 90a00000 90a21000 srvnet srvnet.sys Thu Aug 26 22:30:39 2010 (4C77315F) 90a24000 90a45000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D) 90a45000 90a52000 watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A) 90a52000 90a5a000 RDPCDD RDPCDD.sys Mon Jul 13 19:01:40 2009 (4A5BCAE4) 90a5a000 90a62000 rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3) 90a62000 90a6a000 rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5) 90a6a000 90a75000 Msfs Msfs.SYS Mon Jul 13 18:11:26 2009 (4A5BBF1E) 90a75000 90a83000 Npfs Npfs.SYS Mon Jul 13 18:11:31 2009 (4A5BBF23) 90a83000 90a9a000 tdx tdx.sys Mon Jul 13 18:12:10 2009 (4A5BBF4A) 90a9a000 90aa5000 TDI TDI.SYS Mon Jul 13 18:12:12 2009 (4A5BBF4C) 90aa5000 90aff000 afd afd.sys Mon Jul 13 18:12:34 2009 (4A5BBF62) 90aff000 90b31000 netbt netbt.sys Mon Jul 13 18:12:18 2009 (4A5BBF52) 90b31000 90b38000 wfplwf wfplwf.sys Mon Jul 13 18:53:51 2009 (4A5BC90F) 90b38000 90b57000 pacer pacer.sys Mon Jul 13 18:53:58 2009 (4A5BC916) 90b57000 90b65000 netbios netbios.sys Mon Jul 13 18:53:54 2009 (4A5BC912) 90b65000 90b7f000 serial serial.sys Mon Jul 13 18:45:33 2009 (4A5BC71D) 90b7f000 90bba000 dtsoftbus01 dtsoftbus01.sys Thu Jan 13 02:26:59 2011 (4D2EB753) 90bba000 90bcd000 wanarp wanarp.sys Mon Jul 13 18:55:02 2009 (4A5BC956) 90bcd000 90bdd000 termdd termdd.sys Mon Jul 13 19:01:35 2009 (4A5BCADF) 90bdd000 90bea000 mouclass mouclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13) 90bea000 90bfd000 rspndr rspndr.sys Mon Jul 13 18:53:20 2009 (4A5BC8F0) 93404000 93445000 rdbss rdbss.sys Mon Jul 13 18:14:26 2009 (4A5BBFD2) 93445000 9344f000 nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48) 9344f000 93459000 mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD) 93459000 93465000 discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214) 93465000 934c9000 csc csc.sys Mon Jul 13 18:15:08 2009 (4A5BBFFC) 934c9000 934e1000 dfsc dfsc.sys Mon Jul 13 18:14:16 2009 (4A5BBFC8) 934e1000 934ef000 blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8) 934ef000 93510000 tunnel tunnel.sys Mon Jul 13 18:54:03 2009 (4A5BC91B) 93510000 93522000 intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07) 93522000 9352c000 serenum serenum.sys Mon Jul 13 18:45:27 2009 (4A5BC717) 9352c000 93544000 i8042prt i8042prt.sys Mon Jul 13 18:11:23 2009 (4A5BBF1B) 93544000 93551000 kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13) 93551000 9355a000 nvsmu nvsmu.sys Mon Mar 22 20:29:06 2010 (4BA81962) 9355a000 93564000 usbohci usbohci.sys Mon Jul 13 18:51:14 2009 (4A5BC872) 93564000 935af000 USBPORT USBPORT.SYS Mon Jul 13 18:51:13 2009 (4A5BC871) 935af000 935be000 usbehci usbehci.sys Fri Oct 23 22:58:55 2009 (4AE27B7F) 935be000 935dd000 HDAudBus HDAudBus.sys Mon Jul 13 18:50:55 2009 (4A5BC85F) 935dd000 935f4000 rassstp rassstp.sys Mon Jul 13 18:54:57 2009 (4A5BC951) 93a00000 93a22000 epfw epfw.sys Wed Dec 08 23:25:13 2010 (4D006839) 93a27000 93a5b000 ks ks.sys Wed Mar 03 21:57:52 2010 (4B8F2FC0) 93a5b000 93a69000 umbus umbus.sys Mon Jul 13 18:51:38 2009 (4A5BC88A) 93a69000 93aad000 usbhub usbhub.sys Fri Oct 23 23:00:05 2009 (4AE27BC5) 93aad000 93abe000 NDProxy NDProxy.SYS Mon Jul 13 18:54:27 2009 (4A5BC933) 93abe000 93ad4000 cdfs cdfs.sys Mon Jul 13 18:11:14 2009 (4A5BBF12) 93ad4000 93ae1000 crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E) 93ae1000 93aea000 dump_atapi dump_atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13) 93aea000 93afb000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F) 93afb000 93b05000 Dxapi Dxapi.sys Mon Jul 13 18:25:25 2009 (4A5BC265) 93b05000 93b10000 monitor monitor.sys Mon Jul 13 18:25:58 2009 (4A5BC286) 93b10000 93b2b000 luafv luafv.sys Mon Jul 13 18:15:44 2009 (4A5BC020) 93b2b000 93bd1000 eamonm eamonm.sys Wed Dec 08 23:29:13 2010 (4D006929) 93bd1000 93beb000 WudfPf WudfPf.sys Mon Jul 13 18:50:13 2009 (4A5BC835) 93beb000 93bfb000 lltdio lltdio.sys Mon Jul 13 18:53:18 2009 (4A5BC8EE) 94202000 94bfc1a0 nvlddmkm nvlddmkm.sys Wed Feb 23 01:40:16 2011 (4D64B9E0) 94bfd000 94bfe040 nvBridge nvBridge.kmd Wed Feb 23 01:30:18 2011 (4D64B78A) 95000000 9500b000 hidusb hidusb.sys Mon Jul 13 18:51:04 2009 (4A5BC868) 9500b000 9501e000 HIDCLASS HIDCLASS.SYS Mon Jul 13 18:51:01 2009 (4A5BC865) 9501e000 95024480 HIDPARSE HIDPARSE.SYS Mon Jul 13 18:50:59 2009 (4A5BC863) 95025000 95030000 mouhid mouhid.sys Mon Jul 13 18:45:08 2009 (4A5BC704) 95030000 9503b000 dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14) 9503c000 9537a940 RTKVHDA RTKVHDA.sys Thu Feb 24 04:17:00 2011 (4D66301C) 9537b000 953aa000 portcls portcls.sys Mon Jul 13 18:51:00 2009 (4A5BC864) 953aa000 953c3000 drmk drmk.sys Mon Jul 13 19:36:05 2009 (4A5BD2F5) 953c3000 953e4000 nvhda32v nvhda32v.sys Thu Nov 11 17:10:19 2010 (4CDC77DB) 953e4000 953fb000 usbccgp usbccgp.sys Mon Jul 13 18:51:31 2009 (4A5BC883) 953fb000 953fc700 USBD USBD.SYS Mon Jul 13 18:51:05 2009 (4A5BC869) 9a550000 9a79b000 win32k win32k.sys Tue Jan 04 21:37:16 2011 (4D23E76C) 9a7b0000 9a7b9000 TSDDD TSDDD.dll Mon Jul 13 19:01:40 2009 (4A5BCAE4) 9a7e0000 9a7fe000 cdd cdd.dll unavailable (00000000) 9e204000 9e289000 HTTP HTTP.sys Mon Jul 13 18:12:53 2009 (4A5BBF75) 9e289000 9e2a2000 bowser bowser.sys Mon Jul 13 18:14:21 2009 (4A5BBFCD) 9e2a2000 9e2b4000 mpsdrv mpsdrv.sys Mon Jul 13 18:52:52 2009 (4A5BC8D4) 9e2b4000 9e2d7000 mrxsmb mrxsmb.sys Sat Feb 27 01:32:02 2010 (4B88CA72) 9e2d7000 9e312000 mrxsmb10 mrxsmb10.sys Sat Feb 27 01:32:21 2010 (4B88CA85) 9e312000 9e32d000 mrxsmb20 mrxsmb20.sys Sat Feb 27 01:32:11 2010 (4B88CA7B) 9e32d000 9e33a000 tcpipreg tcpipreg.sys Mon Jul 13 18:54:14 2009 (4A5BC926) 9e345000 9e353000 epfwwfp epfwwfp.sys Wed Dec 08 23:25:12 2010 (4D006838) 9e353000 9e3ea000 peauth peauth.sys Mon Jul 13 19:35:44 2009 (4A5BD2E0) 9e3ea000 9e3f4000 secdrv secdrv.SYS Wed Sep 13 08:18:32 2006 (45080528) 9fe20000 9fe6f000 srv2 srv2.sys Thu Aug 26 22:30:45 2010 (4C773165) 9fe6f000 9fec0000 srv srv.sys Thu Aug 26 22:31:26 2010 (4C77318E) 9fec0000 9ff06000 nwifi nwifi.sys Mon Jul 13 18:51:59 2009 (4A5BC89F) 9ff06000 9ff16000 ndisuio ndisuio.sys Mon Jul 13 18:53:51 2009 (4A5BC90F) 9ff16000 9ff16d00 TuneUpUtilitiesDriver32 TuneUpUtilitiesDriver32.sys Thu Sep 17 06:54:55 2009 (4AB2238F) Unloaded modules: 9ff17000 9ff81000 spsys.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0006A000 9e32d000 9e345000 parport.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00018000 8b600000 8b60d000 crashdmp.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000D000 8b9f4000 8b9ff000 dump_ataport Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000B000 8b60d000 8b616000 dump_atapi.s Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00009000 8b5d8000 8b5e9000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00011000