System crashes when watching media

tfarrar · 29 Mar 2011

Hi,

This laptop seems to BSOD everything I watch video (youtube, steaming etc). Guessing it's either the video card or the sound card but not a clue which.

Tried logging with Dell but they insisted it wasn't a hardware fault. I know of two other people with the same model laptop having the same problem so I think it's more hardware related (no common software other than Windows 7 and Office). The laptop is a Dell E4310 running Windows 7 Business 32bit.

Attached dumps. Any help would be greatly appreciated.

Thanks,

Tom

zigzag3143 · 29 Mar 2011

tfarrar said:

Hi,

This laptop seems to BSOD everything I watch video (youtube, steaming etc). Guessing it's either the video card or the sound card but not a clue which.

Tried logging with Dell but they insisted it wasn't a hardware fault. I know of two other people with the same model laptop having the same problem so I think it's more hardware related (no common software other than Windows 7 and Office). The laptop is a Dell E4310 running Windows 7 Business 32bit.

Attached dumps. Any help would be greatly appreciated.

Thanks,

Tom

Virtually all of these were caused by e1k6232.sys, which is your Intel gigabit ethernet driver. A simple re-install with the newest version should help fix this.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\032511-25303-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0x82c08000 PsLoadedModuleList = 0x82d50810
Debug session time: Fri Mar 25 09:51:57.011 2011 (GMT-4)
System Uptime: 0 days 0:26:15.509
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
......
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000022, 
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\e1k6232.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys

BUGCHECK_STR:  0x19_22

POOL_ADDRESS: GetPointerFromAddress: unable to read from 82d70718
Unable to read MiSystemVaType memory at 82d50160
 00000000 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82d27144 to 82ca5e89

STACK_TEXT:  
ae957ae0 82d27144 00000000 ae957b18 ae957b0c nt!ExpFindAndRemoveTagBigPages+0x1fd
ae957b54 82d28a76 00000000 00000000 ae957b70 nt!ExFreePoolWithTag+0x13f
ae957b64 8c62d3b2 00000000 ae957b88 8c607674 nt!ExFreePool+0xf
ae957b70 8c607674 888b9a70 00000000 00000000 ndis!ExFreeToNPagedLookasideList+0x1e
ae957b88 92d49159 888b7e78 85fb9008 8607f468 ndis!NdisMFreeNetBufferSGList+0x48
WARNING: Stack unwind information not available. Following frames may be wrong.
ae957be8 92d45a0e 88bc5000 88bce280 00000000 e1k6232+0x16159
ae957c58 92d44093 88bc5000 00000000 ae957ca0 e1k6232+0x12a0e
ae957c74 8c659309 88bc5000 00000000 ae957ca0 e1k6232+0x11093
ae957cb0 8c63a6b2 888c0acc 008c0ab8 00000000 ndis!ndisMiniportDpc+0xe2
ae957d10 8c621976 888c0c24 00000000 85e0ad48 ndis!ndisQueuedMiniportDpcWorkItem+0xd0
ae957d50 82e169df 00000002 8aa2aedb 00000000 ndis!ndisReceiveWorkerThread+0xeb
ae957d90 82cc81d9 8c62188b 00000002 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1k6232+16159
92d49159 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  e1k6232+16159

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1k6232

IMAGE_NAME:  e1k6232.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbae470

FAILURE_BUCKET_ID:  0x19_22_e1k6232+16159

BUCKET_ID:  0x19_22_e1k6232+16159

Followup: MachineOwner
---------

2: kd> lmvm e1k6232
start    end        module name
92d33000 92d6c000   e1k6232  T (no symbols)           
    Loaded symbol image file: e1k6232.sys
    Image path: \SystemRoot\system32\DRIVERS\e1k6232.sys
    Image name: e1k6232.sys
    Timestamp:        Tue Apr 06 03:36:16 2010 (4BBAE470)
    CheckSum:         0003C923
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Old drivers needing update

Code:

Afc.sys    2/23/2005 02:58:55 AM    0x94959000    0x94961000    0x00008000    0x421c29af                            
OEM05Vfx.sys    3/5/2007 06:45:03 AM    0xafbd1000    0xafbd2d00    0x00001d00    0x45ebf4af                            
OEM05Afx.sys    6/8/2007 03:58:11 AM    0xafa00000    0xafa22840    0x00022840    0x46690c13                            
OEM05Vid.sys    7/20/2007 02:37:29 AM    0x8d9a6000    0x8d9df860    0x00039860    0x46a05829                            
PBADRV.sys    1/7/2008 02:52:14 PM    0x8c7e6000    0x8c7f1000    0x0000b000    0x478274de                            
dne2000.sys    3/28/2008 08:29:38 PM    0x949bd000    0x949da480    0x0001d480    0x47ed8d72                            
CVPNDRVA.sys    6/19/2008 08:07:47 PM    0x9b35d000    0x9b3ed000    0x00090000    0x485af4d3                            
RimSerial.sys    11/24/2008 01:02:13 PM    0x94212000    0x94218a00    0x00006a00    0x492ade15                            
spldr.sys    5/11/2009 12:13:47 PM    0x8c7de000    0x8c7e6000    0x00008000    0x4a084ebb                            
GEARAspiWDM.sys    5/18/2009 08:16:53 AM    0x94961000    0x94966280    0x00005280    0x4a1151b5                            
amdxata.sys    5/19/2009 01:57:35 PM    0x8c1d9000    0x8c1e2000    0x00009000    0x4a12f30f                            
PxHelp20.sys    6/23/2009 07:16:17 PM    0x8c1f3000    0x8c1fc300    0x00009300    0x4a416241

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads