Quote: Originally Posted by daswon72
I was running Vista until several weeks ago when my HD crashed. We salvaged what data we could and then installed Windows 7 Home Premium 32bit on a second HD that's never had an OS installed on it. It was previously used for backup and storage. Everything was fine for 10 to 12 days then got a bluescreen and restart. It's happened a few times since but we also get random system crashes and freezing without the blue screen but requiring a restart. It doesn't seem to happen while doing any one particular thing but it actually crashed while running the BSOD dump & system file collection app. Sometimes it has problems rebooting and wants to run repair but it usually boots up eventually and it'll run fine for a while. I've not been able to pin it down to any specific software so I'm leaning towards a hardware issue but I don't know enough to decipher everything. I'm much closer to the intermediate level than expert.
The system is about 3 yrs. old. I've attached the zip file including my perfmon, NT6 BSOD file, and 4 minidumps that were created. I'm also using Avast antivirus and Adaware. I've read a couple of places that Windows 7 and Avast don't get along too well but I really have no idea if this is causing the problem. Any assistance provided would be greatly appreciated.
These were caused by memory corruption, probably a driver. Avast may be responsible, and adaware as well.
For BSOD's only the config that causes the least problems is MIcrosoft security essentials, and the win 7 firewall.
I would remove both to test http://files.avast.com/files/eng/aswclear5.exe http://www.microsoft.com/security_essentials/
I would also run a system file check to verify the OS files.
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
Read here for more information SFC /SCANNOW Command - System File Checker
Let us know the results from the report at the end.
AND run driver verifier to find out which driver is causing the crashes.
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.