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Windows 7: Sad BSOD when plugging in USB CDMA Modem

31 Mar 2011   #1
youllbelost

Dual Booting Windows 7 64-Bit Ultimate Edition and Fedora 16.
 
 
Sad BSOD when plugging in USB CDMA Modem

Hello,

I just purchased a USB modem (CDMA based), it is working fine on my PC, but when i tried it on my Alienware M15X, whenever i try to make a connection, a BSOD appears.

Attached the zip file.

- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
no
- an OEM or full retail version?
OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)?
1yr 2months
- What is the age of OS installation (have you re-installed the OS?)
2 weeks

And Finally these are the specs..
Windows 7 Ultimate
intel core i7-820Qm [Clarksfield]
Nvidia GeForce GTX260M @266.58 driver version!
tsst corp-dvdrw
8Gb rAM @1333mHZ
500GB seagate Momentus Xt

Alienware M15X
YBL


My System SpecsSystem Spec
31 Mar 2011   #2
yowanvista

Windows 8.1 Pro x64
 
 

information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Code:
Code:
sptd.sys        fffff880`00ed8000    fffff880`00ffe000    0x00126000    0x4ad24632    12/10/2009 00:55:14
Seems like the crash has caused by connctfy.sys i.e Connectify - Turn your Windows 7 laptop into a Wi-Fi Hotspot i would recommend to uninstall it completely.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {3f8, 2, 0, fffff80002c86e90}

Unable to load image \SystemRoot\system32\DRIVERS\connctfy.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for connctfy.sys
*** ERROR: Module load completed but symbols could not be loaded for connctfy.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Probably caused by : connctfy.sys ( connctfy+39bc )


IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000003f8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c86e90, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec60e0
 00000000000003f8 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!memcpy+250
fffff800`02c86e90 488b440af8      mov     rax,qword ptr [rdx+rcx-8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800afda0b0 -- (.trap 0xfffff8800afda0b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800bbcf010 rbx=0000000000000000 rcx=fffffa800bbcf438
rdx=0000057ff4430fc8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c86e90 rsp=fffff8800afda248 rbp=fffffa80074e31a0
 r8=0000000000000400  r9=0000000000000020 r10=fffff80002e1d888
r11=fffffa800bbcf038 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
nt!memcpy+0x250:
fffff800`02c86e90 488b440af8      mov     rax,qword ptr [rdx+rcx-8] ds:0006:00000000`000003f8=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c8f469 to fffff80002c8ff00

STACK_TEXT:  
fffff880`0afd9f68 fffff800`02c8f469 : 00000000`0000000a 00000000`000003f8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0afd9f70 fffff800`02c8e0e0 : fffffa80`092531a0 fffff880`0afda748 fffffa80`092531a0 fffff880`01689aed : nt!KiBugCheckDispatch+0x69
fffff880`0afda0b0 fffff800`02c86e90 : fffff880`04c3f9bc ffff0000`0b9b9142 fffff800`63416d4d 00000000`00001000 : nt!KiPageFault+0x260
fffff880`0afda248 fffff880`04c3f9bc : ffff0000`0b9b9142 fffff800`63416d4d 00000000`00001000 00000000`00000028 : nt!memcpy+0x250
fffff880`0afda250 ffff0000`0b9b9142 : fffff800`63416d4d 00000000`00001000 00000000`00000028 fffffa80`0bbcf010 : connctfy+0x39bc
fffff880`0afda258 fffff800`63416d4d : 00000000`00001000 00000000`00000028 fffffa80`0bbcf010 ffffffff`ffffffff : 0xffff0000`0b9b9142
fffff880`0afda260 00000000`00001000 : 00000000`00000028 fffffa80`0bbcf010 ffffffff`ffffffff fffffa80`0acab870 : 0xfffff800`63416d4d
fffff880`0afda268 00000000`00000028 : fffffa80`0bbcf010 ffffffff`ffffffff fffffa80`0acab870 fffff880`0afda748 : 0x1000
fffff880`0afda270 fffffa80`0bbcf010 : ffffffff`ffffffff fffffa80`0acab870 fffff880`0afda748 00000000`40010008 : 0x28
fffff880`0afda278 ffffffff`ffffffff : fffffa80`0acab870 fffff880`0afda748 00000000`40010008 fffff880`04c3e32d : 0xfffffa80`0bbcf010
fffff880`0afda280 fffffa80`0acab870 : fffff880`0afda748 00000000`40010008 fffff880`04c3e32d fffff880`01663110 : 0xffffffff`ffffffff
fffff880`0afda288 fffff880`0afda748 : 00000000`40010008 fffff880`04c3e32d fffff880`01663110 00000000`00000000 : 0xfffffa80`0acab870
fffff880`0afda290 00000000`40010008 : fffff880`04c3e32d fffff880`01663110 00000000`00000000 fffffa80`092531a0 : 0xfffff880`0afda748
fffff880`0afda298 fffff880`04c3e32d : fffff880`01663110 00000000`00000000 fffffa80`092531a0 fffffa80`09253f68 : 0x40010008
fffff880`0afda2a0 fffff880`01663110 : 00000000`00000000 fffffa80`092531a0 fffffa80`09253f68 fffffa80`092531a0 : connctfy+0x232d
fffff880`0afda2a8 00000000`00000000 : fffffa80`092531a0 fffffa80`09253f68 fffffa80`092531a0 fffff880`0168710c : ndis!NdisFRegisterFilterDriver+0xfc00


STACK_COMMAND:  kb

FOLLOWUP_IP: 
connctfy+39bc
fffff880`04c3f9bc ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  connctfy+39bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: connctfy

IMAGE_NAME:  connctfy.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bfe3927

FAILURE_BUCKET_ID:  X64_0xA_connctfy+39bc

BUCKET_ID:  X64_0xA_connctfy+39bc

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Mar 2011   #3
youllbelost

Dual Booting Windows 7 64-Bit Ultimate Edition and Fedora 16.
 
 

Quote   Quote: Originally Posted by yowanvista View Post
information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Code:
Code:
sptd.sys        fffff880`00ed8000    fffff880`00ffe000    0x00126000    0x4ad24632    12/10/2009 00:55:14
Seems like the crash has caused by connctfy.sys i.e Connectify - Turn your Windows 7 laptop into a Wi-Fi Hotspot i would recommend to uninstall it completely.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {3f8, 2, 0, fffff80002c86e90}

Unable to load image \SystemRoot\system32\DRIVERS\connctfy.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for connctfy.sys
*** ERROR: Module load completed but symbols could not be loaded for connctfy.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Probably caused by : connctfy.sys ( connctfy+39bc )


IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000000003f8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c86e90, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec60e0
 00000000000003f8 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!memcpy+250
fffff800`02c86e90 488b440af8      mov     rax,qword ptr [rdx+rcx-8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800afda0b0 -- (.trap 0xfffff8800afda0b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800bbcf010 rbx=0000000000000000 rcx=fffffa800bbcf438
rdx=0000057ff4430fc8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c86e90 rsp=fffff8800afda248 rbp=fffffa80074e31a0
 r8=0000000000000400  r9=0000000000000020 r10=fffff80002e1d888
r11=fffffa800bbcf038 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
nt!memcpy+0x250:
fffff800`02c86e90 488b440af8      mov     rax,qword ptr [rdx+rcx-8] ds:0006:00000000`000003f8=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c8f469 to fffff80002c8ff00

STACK_TEXT:  
fffff880`0afd9f68 fffff800`02c8f469 : 00000000`0000000a 00000000`000003f8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0afd9f70 fffff800`02c8e0e0 : fffffa80`092531a0 fffff880`0afda748 fffffa80`092531a0 fffff880`01689aed : nt!KiBugCheckDispatch+0x69
fffff880`0afda0b0 fffff800`02c86e90 : fffff880`04c3f9bc ffff0000`0b9b9142 fffff800`63416d4d 00000000`00001000 : nt!KiPageFault+0x260
fffff880`0afda248 fffff880`04c3f9bc : ffff0000`0b9b9142 fffff800`63416d4d 00000000`00001000 00000000`00000028 : nt!memcpy+0x250
fffff880`0afda250 ffff0000`0b9b9142 : fffff800`63416d4d 00000000`00001000 00000000`00000028 fffffa80`0bbcf010 : connctfy+0x39bc
fffff880`0afda258 fffff800`63416d4d : 00000000`00001000 00000000`00000028 fffffa80`0bbcf010 ffffffff`ffffffff : 0xffff0000`0b9b9142
fffff880`0afda260 00000000`00001000 : 00000000`00000028 fffffa80`0bbcf010 ffffffff`ffffffff fffffa80`0acab870 : 0xfffff800`63416d4d
fffff880`0afda268 00000000`00000028 : fffffa80`0bbcf010 ffffffff`ffffffff fffffa80`0acab870 fffff880`0afda748 : 0x1000
fffff880`0afda270 fffffa80`0bbcf010 : ffffffff`ffffffff fffffa80`0acab870 fffff880`0afda748 00000000`40010008 : 0x28
fffff880`0afda278 ffffffff`ffffffff : fffffa80`0acab870 fffff880`0afda748 00000000`40010008 fffff880`04c3e32d : 0xfffffa80`0bbcf010
fffff880`0afda280 fffffa80`0acab870 : fffff880`0afda748 00000000`40010008 fffff880`04c3e32d fffff880`01663110 : 0xffffffff`ffffffff
fffff880`0afda288 fffff880`0afda748 : 00000000`40010008 fffff880`04c3e32d fffff880`01663110 00000000`00000000 : 0xfffffa80`0acab870
fffff880`0afda290 00000000`40010008 : fffff880`04c3e32d fffff880`01663110 00000000`00000000 fffffa80`092531a0 : 0xfffff880`0afda748
fffff880`0afda298 fffff880`04c3e32d : fffff880`01663110 00000000`00000000 fffffa80`092531a0 fffffa80`09253f68 : 0x40010008
fffff880`0afda2a0 fffff880`01663110 : 00000000`00000000 fffffa80`092531a0 fffffa80`09253f68 fffffa80`092531a0 : connctfy+0x232d
fffff880`0afda2a8 00000000`00000000 : fffffa80`092531a0 fffffa80`09253f68 fffffa80`092531a0 fffff880`0168710c : ndis!NdisFRegisterFilterDriver+0xfc00


STACK_COMMAND:  kb

FOLLOWUP_IP: 
connctfy+39bc
fffff880`04c3f9bc ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  connctfy+39bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: connctfy

IMAGE_NAME:  connctfy.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bfe3927

FAILURE_BUCKET_ID:  X64_0xA_connctfy+39bc

BUCKET_ID:  X64_0xA_connctfy+39bc

Followup: MachineOwner
---------


Awesome! Problem Solved...You Rock!!!
Spot On!!
Thank you very much!

YBL
My System SpecsSystem Spec
31 Mar 2011   #4
yowanvista

Windows 8.1 Pro x64
 
 

Glad I could help
My System SpecsSystem Spec
Reply

 Sad BSOD when plugging in USB CDMA Modem




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