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Windows 7: Error Message: External Exception E06D7363

31 Mar 2011   #1

Windows 7 Home Premium x64
 
 
Error Message: External Exception E06D7363

I have just purchased two new HP computers. I've had very few problems, Windows 7 is great.

Then I am at the US Postal Service web site to print Priority Mail labels.
I get all the way through the process and click on print, and I get the message:
External Exception E06D7363

I then tried with my wife's new computer, and got exactly the same error.

I was able to print the labels with the old computers, no problems.

This is the only time this error message has appeared, only when trying to print a label at this specific web site.

What do I need to do the eliminate this problem?
Thanks for the help!

My System SpecsSystem Spec
.

31 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

That error has to do with your Linksys network card. If you upload a report, I will be able to tell you what you need to update to fix this problem.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
31 Mar 2011   #3

Windows 7 Home Premium x64
 
 
Can't run System Health Report

Quote   Quote: Originally Posted by mgorman87 View Post
That error has to do with your Linksys network card. If you upload a report, I will be able to tell you what you need to update to fix this problem.

http://www.sevenforums.com/crashes-d...tructions.html
I successfully generated the folder Windows_NT6_BSOD_jcgriff2
However, when I do
Start -> Run -> and type in "perfmon/report" and hit OK
I get the message
"Windows cannot find 'perfmon/report'. Make sure you typed the name correctly and then try again."

I'm sure I'm doing something dumb.
What am I doing wrong?
My System SpecsSystem Spec
.


31 Mar 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I don't need the prefmon report. Just upload the other file here.
My System SpecsSystem Spec
31 Mar 2011   #5

Windows 7 Home Premium x64
 
 

OK, I zipped the folder and have attached it.
My System SpecsSystem Spec
31 Mar 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please update to SP1 - How to update to SP1


It appears you don't have a Linksys card. Installing SP1 might solve your issue. Your Realtek network driver is outdated. You can download the newest version here


It also wouldn't hurt to update your video card drivers - here

Let me know how it all goes
My System SpecsSystem Spec
31 Mar 2011   #7

Windows 7 Home Premium x64
 
 

Well, I can't figure out how to update to SP1.
Independent of my Error Message problem, I need to resolve this.

I worked through this page:
You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

(1) SP1 doesn't appear under Computer Properties
(2) Windows Update says I am up-to-date, doesn't offer SP1
(3) I confirmed Update 976902 is installed (precursor to SP1)
(4) I don't find Safe Central in the list of programs, so apparently this is not a problem
(5) I tried downloading Update 2454826 and I got the message "This update is not applicable to your computer". This suggests the problem might be the Intel graphics driver. I ran the DirectX Diagnostics Tools and found the driver versions. They are not those listed as a problem. However, I still went to the Intel site and ran the Intel Driver Update Utility. It told me the Intel HD Graphics driver is a "customized computer manufacturer driver." So, apparently, HP installed its own driver.
(6) I never used vLite, but I don't know if HP used it.

So, I could either:
(1) Try to wrestle with HP regarding the graphics driver, or
(2) Try to download SP1 from the download center.

I decided to try the SP1 download. When I get here
Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
I need help on which one to download.

Three hours of this is more fun than I can stand.
So, please guide me on which one to download..............or tell me I need to do something else.
My System SpecsSystem Spec
01 Apr 2011   #8

Windows 7 Home Premium x64
 
 

OK, I'll start a new thread regarding inability to update to SP1.
My System SpecsSystem Spec
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 Error Message: External Exception E06D7363




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