Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 blue screen random error

01 Apr 2011   #1
Buckalou

Windows 7 x64
 
 
Windows 7 blue screen random error

Hello everyone out of nowhere I have been getting a blue screen and my computer shuts down by itself. This problem is very random. I ran a memory check and it said all of my memory was fine. Here is the copy of the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\040111-38298-01.dmp
C:\Users\Zach\AppData\Local\Temp\WER-60450-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Windows 7 Specs:
-x64 bit
-Is the original installed OS in this system
-OEM
- 3-4 years old
- Age of OS- 2 years


Hopefully someone will be able to help me out, I'd really appreciate it. As of this point I am a bit stumped but I think it may be my motherboard?

Edit: I have followed the directions as yowanvista posted, included both zip files, and windows 7 specs, hope this helps.


Thank you very much



My System SpecsSystem Spec
01 Apr 2011   #2
yowanvista

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
01 Apr 2011   #3
Buckalou

Windows 7 x64
 
 

Bump. I followed the necessary instructions and posted the files, if someone could please take a look to assist me I would greatly appreciate it.

Thanks again
My System SpecsSystem Spec
01 Apr 2011   #4
yowanvista

Windows 8.1 Pro x64
 
 

Your Realtek driver is the cause, update it
Realtek

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+118e9 )


KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff88002f1b8c8 -- (.exr 0xfffff88002f1b8c8)
ExceptionAddress: fffff88003db48e9 (Rt64win7+0x00000000000118e9)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002f1b970 -- (.trap 0xfffff88002f1b970)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80057cb140 rbx=0000000000000000 rcx=f0fffffa80057b48
rdx=fffffa800580a221 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003db48e9 rsp=fffff88002f1bb00 rbp=0000000000000001
 r8=fffffa80057cb000  r9=0000000000003402 r10=0000000000000000
r11=0000000000004000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
Rt64win7+0x118e9:
fffff880`03db48e9 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c6c46e to fffff80002c74710

STACK_TEXT:  
fffff880`02f1a9b8 fffff800`02c6c46e : 00000000`00000510 fffff880`0166d3ba fffff880`02f1b130 fffff800`02ca1668 : nt!KeBugCheck
fffff880`02f1a9c0 fffff800`02c9a40d : fffff800`02e82b7c fffff800`02dbce84 fffff800`02c04000 fffff880`02f1b8c8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f1a9f0 fffff800`02ca1a90 : fffff800`02dc3b14 fffff880`02f1aa68 fffff880`02f1b8c8 fffff800`02c04000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f1aa20 fffff800`02cae9ef : fffff880`02f1b8c8 fffff880`02f1b130 fffff880`00000000 fffffa80`05872da0 : nt!RtlDispatchException+0x410
fffff880`02f1b100 fffff800`02c73d82 : fffff880`02f1b8c8 fffffa80`057cb000 fffff880`02f1b970 fffff880`0456e0a0 : nt!KiDispatchException+0x16f
fffff880`02f1b790 fffff800`02c7268a : 00000000`00000140 fffff880`00000011 00000000`00000000 fffff880`009edec0 : nt!KiExceptionDispatch+0xc2
fffff880`02f1b970 fffff880`03db48e9 : 00000000`00000028 fffffa80`057cb000 00000000`00000000 fffff880`0456e0a0 : nt!KiGeneralProtectionFault+0x10a
fffff880`02f1bb00 00000000`00000028 : fffffa80`057cb000 00000000`00000000 fffff880`0456e0a0 00000000`00000000 : Rt64win7+0x118e9
fffff880`02f1bb08 fffffa80`057cb000 : 00000000`00000000 fffff880`0456e0a0 00000000`00000000 fffffa80`06521a10 : 0x28
fffff880`02f1bb10 00000000`00000000 : fffff880`0456e0a0 00000000`00000000 fffffa80`06521a10 00000001`00000000 : 0xfffffa80`057cb000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+118e9
fffff880`03db48e9 ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  Rt64win7+118e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49a65b0d

FAILURE_BUCKET_ID:  X64_0x1E_Rt64win7+118e9

BUCKET_ID:  X64_0x1E_Rt64win7+118e9

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Apr 2011   #5
Buckalou

Windows 7 x64
 
 

Thank you very much. So I just click the link that you provided and where do I find the drivers? Also is this the audio driver I need to update?
My System SpecsSystem Spec
01 Apr 2011   #6
yowanvista

Windows 8.1 Pro x64
 
 

It is your networking driver
Here is the direct link Realtek
My System SpecsSystem Spec
01 Apr 2011   #7
Buckalou

Windows 7 x64
 
 

I got your link and I click the 10/100/1000M Gigabit Ethernet link. I clicked that and downloaded the Win7 and WinServer 2008 R2 Driver link, extracted it and I could not find a .exe in the folder. Do I need to download the one below that that reads Win7 and WinServer 2008 R2 Auto Installation Program (SID:1445553)?

edit: I found the setup.exe under the auto installation program, ran it, and it successfully updated, I will let you know if any other problems or blue screens persist.

Thank you very much for your time and help.
My System SpecsSystem Spec
01 Apr 2011   #8
Buckalou

Windows 7 x64
 
 

yowanvista I assumine I DLed the correct one:10/100/1000M Gigabit Ethernet ?
My System SpecsSystem Spec
09 Apr 2011   #9
Buckalou

Windows 7 x64
 
 

Sorry I need to bump this thread. I followed the above advice and am still getting blue screen. Now last night my computer was running well and I shut it down. Now what happens is I start it up and I hear 3 beeps and absolutely nothing is displayed on my monitor but I see the lights on the tower going and hear the fans running, etc. As of this point I can not figure out what is wrong and I cant get anything to display on monitor. Last night my monitor was displaying everything and all was well. I've gotten this problem before but usually after attempting to boot it multiple times it will start up, but not now. Please help me find out what could possibly be the problem, i would greatly appreciate it.

Thank you very much.
My System SpecsSystem Spec
10 Apr 2011   #10
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Buckalou View Post
Sorry I need to bump this thread. I followed the above advice and am still getting blue screen. Now last night my computer was running well and I shut it down. Now what happens is I start it up and I hear 3 beeps and absolutely nothing is displayed on my monitor but I see the lights on the tower going and hear the fans running, etc. As of this point I can not figure out what is wrong and I cant get anything to display on monitor. Last night my monitor was displaying everything and all was well. I've gotten this problem before but usually after attempting to boot it multiple times it will start up, but not now. Please help me find out what could possibly be the problem, i would greatly appreciate it.

Thank you very much.
3 Beeps means that the BIOS detected no RAM. Either your RAM is improperly plugged in or it has defects.
Test your RAM RAM - Test with Memtest86+
My System SpecsSystem Spec
Reply

 Windows 7 blue screen random error




Thread Tools



Similar help and support threads for2: Windows 7 blue screen random error
Thread Forum
Blue Screen error 0x000000f4 at random intervals BSOD Help and Support
Windows 7 x64 Blue Screen error, memory corruption/dll error BSOD Help and Support
Blue Screen On Windows 7 64 Bit Random BSOD Help and Support
random crashing and blue screen error BSOD Help and Support
Random Blue screen error:Event ID 41,kernel Power BSOD Help and Support
Windows 7 Blue Screen Random Shutdown BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:03 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App