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Windows 7: Black screen with flashing cursor in upper corner after Dell logo

01 Apr 2011   #1
veronicaanon

Windows 7 Ultimate 32bit
 
 
Black screen with flashing cursor in upper corner after Dell logo

This is my first time posting here. Please forgive my ignorance, as I'm super not tech-savvy at all.

I'm going to try to explain what's going on as best as I can to see if anyone can throw me a bone here.

I have a Dell Inspiron 531, about 4 years old, and it's worked just fine up until yesterday.

I plugged my Canon camera into the front USB port to grab some photos off of it, when my computer froze. I had to hold down the power button to get it to shut off.

I restarted, and found that after the Dell logo comes up, the screen goes black except for a white cursor that flashes in the upper right hand corner. This has been going on since last night.

The only two options it gives me appear during the Dell logo screen when I can hit either F12 for the boot menu or F2 for startup menu. Once the screen goes black and I see that cursor, key punching does nothing.

I'm not sure if this is worth mentioning but, at one point, I somehow found myself at a memory diagnostics menu and it ran and found no errors but then froze at 99%. I have no idea how I was able to do that, and I can't find it again.

Sorry if I left out any info. Anyone have an idea on what I can do to start troubleshooting?


My System SpecsSystem Spec
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01 Apr 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Have you tried unplugging everything from the computer except for mouse and keyboard?

You may attempt a Startup Repair

Are you able to boot into safe mode? Safe Mode

If you have another computer, you can burn Memtest to a disk and run memory diagnostics.
RAM - Test with Memtest86+
My System SpecsSystem Spec
01 Apr 2011   #3
veronicaanon

Windows 7 Ultimate 32bit
 
 
No safe mode and disc drive not working

My CD drive doesn't work. It's not recognizing CDs. Also, I am not able to get into Safe Mode.

Gulp.
My System SpecsSystem Spec
.


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 Black screen with flashing cursor in upper corner after Dell logo




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