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Windows 7: Please help - Windows 7 crashes every 2 hours

02 Apr 2011   #1

windows 7
 
 
Please help - Windows 7 crashes every 2 hours

Hello,need you help!

I have a hp computer 6735s,AMD Athlon(tm)X2 DualCore QL-62.
I cant work normally, the Windows 7 crashes every day almost every 1-2 hours.

here is one of the dump files: what can be the problem? or how can i found exactly what causes it?




Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\031211-20966-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0x8340e000 PsLoadedModuleList = 0x83556810
Debug session time: Sat Mar 12 10:28:51.097 2011 (GMT+3)
System Uptime: 0 days 0:00:09.219
Loading Kernel Symbols
.......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 867976fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 867976fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8ad13cc4 834dd0c5 867976e0 83575c28 83575c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8ad13ce4 834ddeef 83575c20 867976e0 83575c50 nt!WheapProcessWorkQueueItem+0x56
8ad13d00 8347c03b 83575c20 00000000 8550cd48 nt!WheapWorkQueueWorkerRoutine+0x1f
8ad13d50 8361c9df 00000001 96e78a89 00000000 nt!ExpWorkerThread+0x10d
8ad13d90 834ce1d9 8347bf2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------

0: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
0: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 867976fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8ad13cc4 834dd0c5 867976e0 83575c28 83575c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8ad13ce4 834ddeef 83575c20 867976e0 83575c50 nt!WheapProcessWorkQueueItem+0x56
8ad13d00 8347c03b 83575c20 00000000 8550cd48 nt!WheapWorkQueueWorkerRoutine+0x1f
8ad13d50 8361c9df 00000001 96e78a89 00000000 nt!ExpWorkerThread+0x10d
8ad13d90 834ce1d9 8347bf2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
-------


My System SpecsSystem Spec
.

02 Apr 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

**** Have noted what you list above - but still recommend you follow the directions below.....****


To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:


* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

** Until a .dmp file is generated, the Minidump folder may not exist.**

*Go to Start, in the Search Box type: sysdm.cpl Press Enter.

*Under the Advanced tab, click on the Startup and Recovery Settings... button.
*Ensure that Automatically restart is unchecked.
*Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
*Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
*OK.
Reboot if changes have been made.
My System SpecsSystem Spec
02 Apr 2011   #3

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
.


02 Apr 2011   #4

windows 7
 
 

OK, I thought it will be enough to send one file, I attached the minidump folder...

thanks
My System SpecsSystem Spec
02 Apr 2011   #5

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Read the 0x124 article in my 1st post.

Dean
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Dean\Desktop\New Folder (3)\040111-22167-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x8341b000 PsLoadedModuleList = 0x83565850
Debug session time: Sat Apr  2 04:48:09.802 2011 (UTC + 13:00)
System Uptime: 0 days 0:00:07.924
Loading Kernel Symbols
.........................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 868b28fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 868b28fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8ad27cc4 834ecbad 868b28e0 83584c68 83584c60 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8ad27ce4 834ed9d7 83584c60 868b28e0 83584c90 nt!WheapProcessWorkQueueItem+0x56
8ad27d00 83498aab 83584c60 00000000 85519a70 nt!WheapWorkQueueWorkerRoutine+0x1f
8ad27d50 83624f5e 00000001 96d22423 00000000 nt!ExpWorkerThread+0x10d
8ad27d90 834cc219 8349899e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
83ba0000 83be8000   ACPI     ACPI.sys     Sat Nov 20 21:37:52 2010 (4CE788E0)
88b77000 88b80000   amdxata  amdxata.sys  Sat Mar 20 05:19:01 2010 (4BA3A3F5)
8917c000 8917d500   aswNdis  aswNdis.sys  Thu Jan 07 09:04:01 2010 (4B44ECB1)
88f14000 88f42180   aswNdis2 aswNdis2.sys Thu Mar 04 15:29:51 2010 (4B8F1B1F)
88b33000 88b3c000   atapi    atapi.sys    Tue Jul 14 11:11:15 2009 (4A5BBF13)
88b3c000 88b5f000   ataport  ataport.SYS  Sat Nov 20 21:38:00 2010 (4CE788E8)
88ff1000 88ff9000   AtiPcie  AtiPcie.sys  Wed May 06 03:00:16 2009 (4A005480)
88a7b000 88a86000   BATTC    BATTC.SYS    Tue Jul 14 11:19:15 2009 (4A5BC0F3)
83a2c000 83a34000   BOOTVID  BOOTVID.dll  Tue Jul 14 13:04:34 2009 (4A5BD9A2)
83a76000 83b21000   CI       CI.dll       Sun Nov 21 01:05:17 2010 (4CE7B97D)
88fcc000 88ff1000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:11:20 2009 (4A5BBF18)
83a34000 83a76000   CLFS     CLFS.SYS     Tue Jul 14 11:11:10 2009 (4A5BBF0E)
88d99000 88df6000   cng      cng.sys      Tue Jul 14 11:32:55 2009 (4A5BC427)
88a73000 88a7b000   compbatt compbatt.sys Tue Jul 14 11:19:18 2009 (4A5BC0F6)
88e00000 88e0d000   crashdmp crashdmp.sys Tue Jul 14 11:45:50 2009 (4A5BC72E)
88fbb000 88fcc000   disk     disk.sys     Tue Jul 14 11:11:28 2009 (4A5BBF20)
88bc5000 88bd6000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:12:47 2009 (4A5BBF6F)
88c17000 88c21000   dump_msahci dump_msahci.sys Sat Nov 20 22:50:48 2010 (4CE799F8)
88e0d000 88e18000   dump_pciidex dump_pciidex.sys Tue Jul 14 11:11:16 2009 (4A5BBF14)
88bb4000 88bc5000   fileinfo fileinfo.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
88b80000 88bb4000   fltmgr   fltmgr.sys   Tue Jul 14 11:11:13 2009 (4A5BBF11)
88c0e000 88c17000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:11:14 2009 (4A5BBF12)
88f89000 88fbb000   fvevol   fvevol.sys   Sat Nov 20 21:40:22 2010 (4CE78976)
8914b000 8917c000   fwpkclnt fwpkclnt.sys Sat Nov 20 21:39:08 2010 (4CE7892C)
8382d000 83864000   hal      halmacpi.dll Sat Nov 20 21:37:38 2010 (4CE788D2)
88f80000 88f89000   hpdskflt hpdskflt.sys Sat Jul 17 03:02:49 2010 (4C407499)
88f78000 88f80000   hwpolicy hwpolicy.sys Sat Nov 20 21:37:35 2010 (4CE788CF)
80b9d000 80ba5000   kdcom    kdcom.dll    Tue Jul 14 13:08:58 2009 (4A5BDAAA)
88d86000 88d99000   ksecdd   ksecdd.sys   Sat Nov 20 21:38:54 2010 (4CE7891E)
88f43000 88f68000   ksecpkg  ksecpkg.sys  Tue Jul 14 11:34:00 2009 (4A5BC468)
83a10000 83a1b000   mcupdate mcupdate.dll Tue Jul 14 11:13:13 2009 (4A5BBF89)
88ae1000 88af7000   mountmgr mountmgr.sys Sat Nov 20 21:38:09 2010 (4CE788F1)
88b5f000 88b69000   msahci   msahci.sys   Sat Nov 20 22:50:48 2010 (4CE799F8)
83bf1000 83bf9000   msisadrv msisadrv.sys Tue Jul 14 11:11:09 2009 (4A5BBF0D)
88d5b000 88d86000   msrpc    msrpc.sys    Tue Jul 14 11:11:59 2009 (4A5BBF3F)
88f68000 88f78000   mup      mup.sys      Tue Jul 14 11:14:14 2009 (4A5BBFC6)
88e1f000 88ed6000   ndis     ndis.sys     Sat Nov 20 21:39:19 2010 (4CE78937)
88ed6000 88f14000   NETIO    NETIO.SYS    Sat Nov 20 21:40:03 2010 (4CE78963)
8341b000 8382d000   nt       ntkrpamp.exe Sat Nov 20 21:42:49 2010 (4CE78A09)
88c2c000 88d5b000   Ntfs     Ntfs.sys     Sat Nov 20 21:39:08 2010 (4CE7892C)
88a62000 88a73000   partmgr  partmgr.sys  Sat Nov 20 21:38:14 2010 (4CE788F6)
88a2d000 88a57000   pci      pci.sys      Sat Nov 20 21:37:57 2010 (4CE788E5)
88b69000 88b77000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:11:15 2009 (4A5BBF13)
88c00000 88c0e000   pcw      pcw.sys      Tue Jul 14 11:11:10 2009 (4A5BBF0E)
83a1b000 83a2c000   PSHED    PSHED.dll    Tue Jul 14 13:09:36 2009 (4A5BDAD0)
891ce000 891fb000   rdyboost rdyboost.sys Sat Nov 20 22:00:07 2010 (4CE78E17)
891c6000 891ce000   spldr    spldr.sys    Tue May 12 04:13:47 2009 (4A084EBB)
89001000 8914b000   tcpip    tcpip.sys    Sat Nov 20 21:41:36 2010 (4CE789C0)
88a57000 88a62000   vdrvroot vdrvroot.sys Tue Jul 14 11:46:19 2009 (4A5BC74B)
88af7000 88b20180   vmbus    vmbus.sys    Sat Nov 20 22:14:58 2010 (4CE79192)
8917e000 89186380   vmstorfl vmstorfl.sys Sat Nov 20 22:14:37 2010 (4CE7917D)
88a86000 88a96000   volmgr   volmgr.sys   Sat Nov 20 21:38:06 2010 (4CE788EE)
88a96000 88ae1000   volmgrx  volmgrx.sys  Tue Jul 14 11:11:41 2009 (4A5BBF2D)
89187000 891c6000   volsnap  volsnap.sys  Sat Nov 20 21:38:13 2010 (4CE788F5)
83b21000 83b92000   Wdf01000 Wdf01000.sys Tue Jul 14 11:11:36 2009 (4A5BBF28)
83b92000 83ba0000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:11:25 2009 (4A5BBF1D)
88b21000 88b33000   winhv    winhv.sys    Sat Nov 20 21:38:15 2010 (4CE788F7)
83be8000 83bf1000   WMILIB   WMILIB.SYS   Tue Jul 14 11:11:22 2009 (4A5BBF1A)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
02 Apr 2011   #6

windows 7
 
 

I already updated all the last version of my hardware+ bios... cleaned my hard drive from different unknown programs and did a format, what else i can do?
My System SpecsSystem Spec
02 Apr 2011   #7

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
02 Apr 2011   #8

windows 7
 
 

DeanP, I read you post, tried everything there, and reinstall windows also and nothing help. is there nothing more to do?
My System SpecsSystem Spec
02 Apr 2011   #9

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
Reply

 Please help - Windows 7 crashes every 2 hours




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