Windows 7 keeps crashing

Youngwrida0815 · 03 Apr 2011

Tells me windows can check online for a solution to the problem but then when I click on "Check for solution" there are no results.

PLEASE HELP!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about problem:
BCCode: 24
BCP1: 001904FB
BCP2: A52FF874
BCP3: A52FF450
BCP4: 8B8DA368
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040311-18720-01.dmp
C:\Users\Kwame\AppData\Local\Temp\WER-42525-0.sysdata.xml

yowanvista · 03 Apr 2011

Update your AMD Radeon display driver, the current one is out of date and it is indicated as the main cause of your problems
http://support.amd.com/us/gpudownloa...win7-32.aspx#2
You download is located in the 'Individual Downloads section'

Or you can just download a newer version from HP's support website
http://www8.hp.com/us/en/support-drivers.html

Run Disk Check

Code:

atikmdag.sys        0x92a1a000    0x93140000    0x00726000    0x46a2bb69    22/07/2007 06:05:29

Boot in safe mode with networking and enable driver verifier if BSODs still occur, then upload the new dumps files which are created
Driver Verifier - Enable and Disable

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fa1680, 2, 0, 91ccff14}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiExecuteMmIoFlip+dc )


DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00fa1680, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 91ccff14, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82bbc718
Unable to read MiSystemVaType memory at 82b9c1a0
 00fa1680 

CURRENT_IRQL:  2

FAULTING_IP: 
dxgmms1!VidSchiExecuteMmIoFlip+dc
91ccff14 8b8c0de4feffff  mov     ecx,dword ptr [ebp+ecx-11Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  807e0aa0 -- (.trap 0xffffffff807e0aa0)
ErrCode = 00000000
eax=00000081 ebx=8792c008 ecx=807c0b40 edx=00000000 esi=855a5920 edi=87924008
eip=91ccff14 esp=807e0b14 ebp=807e0c5c iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
dxgmms1!VidSchiExecuteMmIoFlip+0xdc:
91ccff14 8b8c0de4feffff  mov     ecx,dword ptr [ebp+ecx-11Ch] ss:0010:00fa1680=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 91ccff14 to 82a935cb

STACK_TEXT:  
807e0aa0 91ccff14 badb0d00 00000000 00000000 nt!KiTrap0E+0x2cf
807e0c5c 91cd3e11 8d5a5dab 00000000 0000000c dxgmms1!VidSchiExecuteMmIoFlip+0xdc
807e0c8c 91cd41b4 0000000c 8764c000 8764d240 dxgmms1!VidSchUnwaitFlipQueue+0x165
807e0cd0 91cd4451 8792c008 8764d240 00000000 dxgmms1!VidSchiProcessDpcCompletedPacket+0x23c
807e0cec 91cd451e 8792c008 878dd000 8792c008 dxgmms1!VidSchiProcessDpcDmaPacket+0xc5
807e0d04 91cd4832 878dd000 00000001 86030000 dxgmms1!VidSchDdiNotifyDpcWorker+0xb2
807e0d28 91c11f28 86126920 807e0d48 91c11e88 dxgmms1!VidSchDdiNotifyDpc+0x78
807e0d34 91c11e88 858cd220 86126920 85fe5780 dxgkrnl!VIDSCH_EXPORT::VidSchDdiNotifyDpc+0x11
807e0d48 9142c932 86126920 807e0d60 9142c130 dxgkrnl!DxgNotifyDpcCB+0x5d
WARNING: Stack unwind information not available. Following frames may be wrong.
807e0d54 9142c130 20000200 807e0d70 9142c3bf atikmdag+0x18932
807e0d60 9142c3bf 85fe5780 20000200 807e0d80 atikmdag+0x18130
807e0d70 91436c71 85fe5780 807e0df4 807e0dd0 atikmdag+0x183bf
807e0d80 915532fa 84fb6000 807e0d90 00000040 atikmdag+0x22c71
807e0dd0 915579cf 86030000 9142c396 85fe5780 atikmdag+0x13f2fa
807e0e1c 91557ad3 86030000 86033000 8764ec18 atikmdag+0x1439cf
807e0f28 91c11b45 8611f140 86126d10 87c0f66c atikmdag+0x143ad3
807e0f48 82aca1b5 86126d10 86126920 00000000 dxgkrnl!DpiFdoDpcForIsr+0x28
807e0fa4 82aca018 807c0120 87c0f5e8 00000000 nt!KiExecuteAllDpcs+0xf9
807e0ff4 82ac97dc 98976c2c 00000000 00000000 nt!KiRetireDpcList+0xd5
807e0ff8 98976c2c 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
82ac97dc 00000000 0000001a 00d6850f bb830000 0x98976c2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiExecuteMmIoFlip+dc
91ccff14 8b8c0de4feffff  mov     ecx,dword ptr [ebp+ecx-11Ch]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  dxgmms1!VidSchiExecuteMmIoFlip+dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d4a24c1

FAILURE_BUCKET_ID:  0xD1_dxgmms1!VidSchiExecuteMmIoFlip+dc

BUCKET_ID:  0xD1_dxgmms1!VidSchiExecuteMmIoFlip+dc

Followup: MachineOwner

jcgriff2 · 03 Apr 2011

Hi -

Several dumps listed "hardware" as the probable cause.

Run HDD diagnostics - http://www.carrona.org/hddiag.html

Run memtest86+ - http://www.techsupportforum.com/2863029-post5.html

ATI video and Intel wifi named probable cause as well.

Update these drivers -

Code:


atikmdag.sys         Mon Dec 01 16:01:46 2008 (493450BA) - ATI video
netw5v32.sys         Thu Mar 26 12:10:37 2009 (49CBA8FD) - Intel wifi
e1e6232.sys          Fri Jun 05 15:07:54 2009 (4A296D0A) - Intel Ethernet
ADIHdAud.sys         Thu Apr 24 13:26:27 2008 (4810C2C3) - SoundMAX Digital HD Audio Driver

http://sysnative.com/0x1/DriverReference.html#ADIHdAud.sys
http://sysnative.com/0x1/DriverReference.html#e1e6232.sys
http://sysnative.com/0x1/DriverReference.html#atikmdag.sys
http://sysnative.com/0x1/DriverReference.html#netw5v32.sys

Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:


Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Sun Apr  3 03:24:38.683 2011 (GMT-4)
System Uptime: 0 days 0:01:50.478
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsOpenAttribute+4e1
Bugcheck code 00000024
Arguments 001904fb a52ff874 a52ff450 8b8da368

Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1236]
BiosMajorRelease = 15
BiosMinorRelease = 10
FirmwareMajorRelease = 131
FirmwareMinorRelease = 19
BiosVendor = Hewlett-Packard
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
SystemFamily = 103C_5336AN
SystemVersion = F.0A
SystemSKU = KU206ET#ABU
BaseBoardManufacturer = Hewlett-Packard
BaseBoardProduct = 30D7
BaseBoardVersion = KBC Version 83.13
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T5870  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Sun Mar 27 08:37:44.721 2011 (GMT-4)
System Uptime: 0 days 14:47:29.577
BugCheck D1, {fa1680, 2, 0, 91ccff14}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiExecuteMmIoFlip+dc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_dxgmms1!VidSchiExecuteMmIoFlip+dc
Bugcheck code 000000D1
Arguments 00fa1680 00000002 00000000 91ccff14
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 24 03:53:35.184 2011 (GMT-4)
System Uptime: 0 days 22:05:10.978
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  chrome.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  IP_MISALIGNED_Ntfs.sys
Bugcheck code 00000024
Arguments 001904fb 86c7baf4 86c7b6d0 8ae955ab
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 17 06:05:05.655 2011 (GMT-4)
System Uptime: 2 days 0:40:21.449
Probably caused by : ntkrpamp.exe ( nt!KiXMMIZeroPagesNoSave+6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0xA_nt!KiXMMIZeroPagesNoSave+6
Bugcheck code 0000000A
Arguments b0328000 00000000 00000001 82a4fd7e
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 15 05:23:46.660 2011 (GMT-4)
System Uptime: 1 days 14:47:21.514
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  0x24_Ntfs!FindNextIndexEntry+c6
Bugcheck code 00000024
Arguments 001904fb 88b6b6ac 88b6b290 8af14f6e
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 10 08:17:09.319 2011 (GMT-4)
System Uptime: 0 days 23:54:06.114
Probably caused by : fltmgr.sys ( fltmgr!FltpPerformPreCallbacks+34d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  0x8E_fltmgr!FltpPerformPreCallbacks+34d
Bugcheck code 1000008E
Arguments c0000005 00000080 93b97924 00000000
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar  7 19:46:17.983 2011 (GMT-4)
System Uptime: 0 days 22:41:08.653
BugCheck D1, {732b0875, 2, 1, 92081a68}
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
Probably caused by : netw5v32.sys ( netw5v32+59a68 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_netw5v32+59a68
Bugcheck code 000000D1
Arguments 732b0875 00000002 00000001 92081a68
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Sun Mar  6 21:04:25.413 2011 (GMT-4)
System Uptime: 1 days 5:41:30.190
BugCheck D1, {fda31b46, 2, 0, 90b490af}
Probably caused by : hardware ( USBPORT!USBPORT_Core_iInsertPriorityTransfer+19 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  IP_MISALIGNED
Bugcheck code 000000D1
Arguments fda31b46 00000002 00000000 90b490af
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar  5 08:11:54.526 2011 (GMT-4)
System Uptime: 0 days 0:05:45.321
Probably caused by : luafv.sys ( luafv!LuafvCheckAdminAccess+c0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  ipoint.exe
FAILURE_BUCKET_ID:  0x8E_luafv!LuafvCheckAdminAccess+c0
Bugcheck code 1000008E
Arguments c0000005 82acf8f9 99b4b449 00000000
BiosVersion = 68MDD Ver. F.0A
BiosReleaseDate = 04/14/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6820s
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

by jcgriff2     
             
         J. C. Griffith, Microsoft MVP   
             
           https://mvp.support.microsoft.com/profile/Griffith   


           www.sysnative.com
             
           www.jcgriff2.com 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨