Freeze ups

pickster · 03 Apr 2011

Hi /
hope i do this right as its my first post on here , and may i say sorry now for my lack of knowledge ,

So i keep getting random freeze ups where i have no choice but to unplug the laptop and start it again , the mouse freezes up the lot , there is some errors showing in the event viewer , i,m in the hope that its all in the attachment but i think this is the main trouble here Microsoft-Windows-Kernel-Processor-Power
[ Guid] {0F67E49F-FE51-4E9F-B490-6F2948CC6027}

EventID 6

Version 0

Level 2

Task 6

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2011-04-03T07:08:58.625000000Z

EventRecordID 4810

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 60

Channel System
maybe its time to get a new laptop but it seems a shame to give up on it , thx for any help in advance

usasma · 03 Apr 2011

Please update all your drivers from the manufacturer's website - then visit Windows Update and check in "Important Updates" for Service Pack 1. Download and install it.

Repeated errors of this type in Event Viewer - System logfile:

Event[113]:
Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 2011-04-03T08:08:58.625
Event ID: 6
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ed****-PC
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

Please check at the manufacturer's website for an updated BIOS.

Numerous errors involving Cryptography services and Avast - this is most likely either an infection or a corruption of Avast. I suggest scanning with an independent scanner to determine if Avast is corrupted. Here's links to free online scanners: Free Online AntiMalware Scanners (read the details at the link)

If the scans come up clean, then please:
- download a fresh copy of Avast (DON'T install yet!)
- uninstall the current copy of Avast
- use this free tool to remove any remnants of Avast: http://www.avast.com/eng/avast-uninstall-utility.html
- then install the fresh copy of Avast and IMMEDIATELY update it!

pickster · 03 Apr 2011

Thx for the reply mate , i was begining to think id done something wrong there

ok ill put service pack 1 back in , as for avast ? i dont have it installed im using security essentials
brb

pickster · 03 Apr 2011

I did have avast installed at first but windows did not recognize it as an av , i then uninstalled avast and put security essentials in

usasma · 03 Apr 2011

Use the tool to remove the remnants of Avast - it could be that those are causing a problem.
Ensure that Microsoft Security Essentials is working also - try a Quick Scan with it.

pickster · 03 Apr 2011

Ty John after doing as you said and rebooting , the firmware issue seems to have stopped , now im left with warnings will the be ok or is there anything i can do to stop them heres the warning

- Provider

[ Name] .NET Runtime Optimization Service

- EventID 1130

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-04-03T21:02:49.000000000Z

EventRecordID 1725

Channel Application

Computer ed****-PC

Security

- EventData

.NET Runtime Optimization Service (2.0.50727.5420) - Version or flavor did not match with repository: SrpUxSnapIn

pickster · 03 Apr 2011

ok i went in ie tools under advanced tab and turned off the check for cert , did a reboot and the firmware error is back

the NET Runtime warning is gone tho

usasma · 03 Apr 2011

We don't worry about warnings/errors in the event viewer logs. We use them IF you're experiencing problems in Windows. Are you still having problems with freezing?

pickster · 04 Apr 2011

so far so good , no freezes in 2 days , the known firmware problem is still showing in the event viewer , but i can handle that if it stays running like it is at the moment

Ty John for all your help