Windows 7: unexpected shutdown

kidneybean · 05 Apr 2011

New Dell Desktop Randomly shuts down and presents following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8001EEA4F0
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80060B9900
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\040511-20295-01.dmp
C:\Users\Dean\AppData\Local\Temp\WER-51776-0.sysdata.xml

I have tried running bluescreen review which privides the following information

Dump File : 040511-20295-01.dmp
Crash Time : 05/04/2011 11:29:06
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`01eea4f0
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`060b9900
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\040511-20295-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 1,055,320

And have attached requested zip file, any help would be greatly appreciated.

**yowanvista** · 05 Apr 2011

BSODs caused by Rtl2832u_irhid.sys which is the Realtek Virtual Hid IR Device driver
Update it Realtek

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8001eea4f0, fffff80000b9c4d8, fffffa80060b9900}

*** WARNING: Unable to verify timestamp for RTL2832U_IRHID.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL2832U_IRHID.sys
Probably caused by : RTL2832U_IRHID.sys


DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8001eea4f0, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa80060b9900, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80060b9900

DEVICE_OBJECT: fffffa8001ee8060

DRIVER_OBJECT: fffffa80054f0580

IMAGE_NAME:  RTL2832U_IRHID.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5ae5d4

MODULE_NAME: RTL2832U_IRHID

FAULTING_MODULE: fffff88007fe4000 RTL2832U_IRHID

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d35b52 to fffff80002cc9640

STACK_TEXT:  
fffff800`00b9c488 fffff800`02d35b52 : 00000000`0000009f 00000000`00000003 fffffa80`01eea4f0 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02cd5062 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c530 fffff800`02cd4f06 : fffffa80`01d2e168 fffffa80`01d2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02cd4dee : 000001a6`58666dca fffff800`00b9cc18 00000000`00b16d5d fffff800`02e3ee28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02cd4bd7 : 00000083`a732f8c3 00000083`00b16d5d 00000083`a732f8ad 00000000`0000005d : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02cc136a : fffff800`02e3be80 fffff800`02e49cc0 00000000`00000000 fffff880`05571db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys

BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys

Followup: MachineOwner
---------

kidneybean · 05 Apr 2011

Thanks for the quick response, when I search for the driver on the realtek site I get the message Sorry! There is no data found. Please try another keyword.

kidneybean · 09 Apr 2011

Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.

**yowanvista** · 09 Apr 2011

Quote: Originally Posted by kidneybean

Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.

Revert to an older version

kidneybean · 09 Apr 2011

It appears this device still works with windows media centre with no driver installed, so I will try that for a while thanks for your help.

Windows 7: unexpected shutdown

unexpected shutdown problems?