unexpected shutdown


  1. Posts : 4
    Windows 7 Home Premium 64 bit
       #1

    unexpected shutdown


    New Dell Desktop Randomly shuts down and presents following message

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8001EEA4F0
    BCP3: FFFFF80000B9C4D8
    BCP4: FFFFFA80060B9900
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\040511-20295-01.dmp
    C:\Users\Dean\AppData\Local\Temp\WER-51776-0.sysdata.xml

    I have tried running bluescreen review which privides the following information

    Dump File : 040511-20295-01.dmp
    Crash Time : 05/04/2011 11:29:06
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`01eea4f0
    Parameter 3 : fffff800`00b9c4d8
    Parameter 4 : fffffa80`060b9900
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+80640
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\Minidump\040511-20295-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 1,055,320

    And have attached requested zip file, any help would be greatly appreciated.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSODs caused by Rtl2832u_irhid.sys which is the Realtek Virtual Hid IR Device driver
    Update it Realtek
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8001eea4f0, fffff80000b9c4d8, fffffa80060b9900}
    
    *** WARNING: Unable to verify timestamp for RTL2832U_IRHID.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTL2832U_IRHID.sys
    Probably caused by : RTL2832U_IRHID.sys
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8001eea4f0, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa80060b9900, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa80060b9900
    
    DEVICE_OBJECT: fffffa8001ee8060
    
    DRIVER_OBJECT: fffffa80054f0580
    
    IMAGE_NAME:  RTL2832U_IRHID.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5ae5d4
    
    MODULE_NAME: RTL2832U_IRHID
    
    FAULTING_MODULE: fffff88007fe4000 RTL2832U_IRHID
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002d35b52 to fffff80002cc9640
    
    STACK_TEXT:  
    fffff800`00b9c488 fffff800`02d35b52 : 00000000`0000009f 00000000`00000003 fffffa80`01eea4f0 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`02cd5062 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c530 fffff800`02cd4f06 : fffffa80`01d2e168 fffffa80`01d2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5a0 fffff800`02cd4dee : 000001a6`58666dca fffff800`00b9cc18 00000000`00b16d5d fffff800`02e3ee28 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`02cd4bd7 : 00000083`a732f8c3 00000083`00b16d5d 00000083`a732f8ad 00000000`0000005d : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`02cc136a : fffff800`02e3be80 fffff800`02e49cc0 00000000`00000000 fffff880`05571db0 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Thanks for the quick response, when I search for the driver on the realtek site I get the message Sorry! There is no data found. Please try another keyword.
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.
      My Computer


  5. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #5

    kidneybean said:
    Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.
    Revert to an older version
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    It appears this device still works with windows media centre with no driver installed, so I will try that for a while thanks for your help.
      My Computer


 

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