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Windows 7: BSOD - Please help?


06 Apr 2011   #1

Windows 7 Ultimate 64bit
 
 
BSOD - Please help?

Hi there, I have a custom built machine, girlfriend told me it blue screen while she was playing Sims 3 hopefully the fields I just completed in registration will show my hardware spec. Can someone please advise with attached info? Thank you so much in advance.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 00000000006B627C
BCP2: 000000000000000D
BCP3: 0000000000000008
BCP4: FFFFF80001EEC9D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040611-9360-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-12745-0.sysdata.xml

My System SpecsSystem Spec
.

06 Apr 2011   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello Welcome to SF,

I guess the problem is with your Intel Processor Driver
Intelppm.sys. Make sure you have the most updated Chipset drivers. Also try these steps

  1. Click Start, then type devmgmt.msc, and then press ENTER.
  2. In Device Manager, expand Processors.
  3. Right-click Intel® Core™ i7-920 Processor, and then click Update Driver.
  4. Reboot the System
  5. If that didn't work then try to update your Mother driver (Chipset drivers)
Uninstall DEMONE

Then run this Tool
Go to C:\Windows\System32\Drivers and make sure SPTD.sys Rename it to SPTD.old

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000006b627c, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000008, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80001eec9d0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800021110e8
 00000000006b627c 

CURRENT_IRQL:  d

FAULTING_IP: 
nt!KeUpdateRunTime+d0
fffff800`01eec9d0 488b5c2430      mov     rbx,qword ptr [rsp+30h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880022cc940 -- (.trap 0xfffff880022cc940)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=524fca188f378e00 rbx=0000000000000000 rcx=0000000000000011
rdx=000000000000e8b1 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80001eec9d0 rsp=fffff880022ccad0 rbp=0000000000000000
 r8=00000000000114f3  r9=0000000000000000 r10=0000000000000fb2
r11=fffff880022ccc20 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeUpdateRunTime+0xd0:
fffff800`01eec9d0 488b5c2430      mov     rbx,qword ptr [rsp+30h] ss:0018:fffff880`022ccb00=0000000000000000
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80001edfbe9 to fffff80001ee0640

STACK_TEXT:  
fffff880`022cc7f8 fffff800`01edfbe9 : 00000000`0000000a 00000000`006b627c 00000000`0000000d 00000000`00000008 : nt!KeBugCheckEx
fffff880`022cc800 fffff800`01ede860 : fffffa80`05bcbea0 00000000`00000000 fffffa80`05bcbea0 fffff880`022a4180 : nt!KiBugCheckDispatch+0x69
fffff880`022cc940 fffff800`01eec9d0 : 00000000`ffffffff 00000000`00000000 00000000`00002710 fffffa80`0634f300 : nt!KiPageFault+0x260
fffff880`022ccad0 fffff800`01eec741 : 00000000`00000000 fffff880`022ccb80 fffff880`022a4180 00000000`00000001 : nt!KeUpdateRunTime+0xd0
fffff880`022ccb00 fffff880`031649c2 : fffff800`01ee9f09 00000000`003d558f fffffa80`0634f408 00000000`00000007 : nt!KiSecondaryClockInterrupt+0x131
fffff880`022ccc98 fffff800`01ee9f09 : 00000000`003d558f fffffa80`0634f408 00000000`00000007 fffff880`022a4180 : intelppm+0x39c2
fffff880`022ccca0 fffff800`01ed833c : fffff880`022a4180 fffff880`00000000 00000000`00000000 fffffa80`054a50a0 : nt!PoIdle+0x52a
fffff880`022ccd80 00000000`00000000 : fffff880`022cd000 fffff880`022c7000 fffff880`022ccd40 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
intelppm+39c2
fffff880`031649c2 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  intelppm+39c2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: intelppm

IMAGE_NAME:  intelppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0xA_intelppm+39c2

BUCKET_ID:  X64_0xA_intelppm+39c2

Followup: MachineOwner
My System SpecsSystem Spec
06 Apr 2011   #3

Windows 7 Ultimate 64bit
 
 

Thanks for your prompt reply.

Windows would not allow me to update the processor drivers. Stated they were correct.

I have just installed the ASUS chipset driver, which mainly consisted of SATA drivers I believe. Couldn't see anything else on their site;
http://www.asus.com/product.aspx?p_id=wurradz8lo4ckukj


Not sure what you mean by "Uninstall DEMONE" and sadly I was unable to download the file with your link.

Cheers
My System SpecsSystem Spec
.


06 Apr 2011   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by imritebehindu View Post
Thanks for your prompt reply.

Windows would not allow me to update the processor drivers. Stated they were correct.

I have just installed the ASUS chipset driver, which mainly consisted of SATA drivers I believe. Couldn't see anything else on their site;
ASUSTeK Computer Inc. - Motherboards - ASUS P6X58D Premium


Not sure what you mean by "Uninstall DEMONE" and sadly I was unable to download the file with your link.

Cheers
Oops typo it's Daemon Virtual drive. As for the drive go here for more info DuplexSecure - FAQ Here you'll find Chip set drivers Intel(R) Chipset Software Installation Utility V9.1.1.1020 for Windows 32/64bit XP & 32/64bit Vista & 32/64bit Windows 7.(WHQL) download and install it.
My System SpecsSystem Spec
06 Apr 2011   #5

Windows 7 Ultimate 64bit
 
 

Thank you.

I have uninstalled Daemon utilities. Would you advise any other ISO mounting software for future use? Or just extract the data?

I ran and installed the software from the new link and rebooted.

After reboot I renamed SPTD.sys to SPTD.old

Is this correct?

Thanks
My System SpecsSystem Spec
06 Apr 2011   #6

Windows 7 Ultimate 64bit
 
 

When I ran the link it upgraded the SPTD driver, so after reboot and renaming the file to .old, if I run the installer again to uninstall, it says it is not installed. Is this right?
My System SpecsSystem Spec
06 Apr 2011   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Yes .. !
My System SpecsSystem Spec
06 Apr 2011   #8

Windows 7 Ultimate 64bit
 
 

Good stuff, thank you for all your help, hopefully the horrible BSOD will never return. Have a lovely night, thanks again.
Chris
My System SpecsSystem Spec
08 Apr 2011   #9

Windows 7 Ultimate 64bit
 
 

Damn it! Any ideas wise one? Has been no changes other than updating firmware on SSD. Will check firmware on motherboard later. PC had been on all day.....
My System SpecsSystem Spec
09 Apr 2011   #10

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hello,
Please create another BSOD Report: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 BSOD - Please help?




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