First Time BSOD (APC_INDEX_MISMATCH)


  1. Posts : 14
    Windows 7 RC
       #1

    First Time BSOD (APC_INDEX_MISMATCH)


    This is the first time that I encountered BSOD since I installed Windows 7 32-bit a year ago. It happened just now when I was loading gigabyte's website, the moment I right-click a flash content, BSOD immediately. Was using FF 3.6.16.

    Attachment 148026

    Kindly advise me on what should I do. Thank goodness I wasn't doing anything important.

    Using Windows 7, Dell Studio 1555, Intel Centrino 2 P8700, 4GB RAM.
    - x86 (32-bit)
    - Original OS
    - OEM
    - OEM = From upgrade program

    - Age of laptop: 1.5 Months
    - Age of Installation: Appx. 1 yr.

    Last edited by puttykitties; 08 Apr 2011 at 07:37. Reason: Rewriting to proper format
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2
      My Computer


  3. Posts : 14
    Windows 7 RC
    Thread Starter
       #3

    ok done. sorry for the lack of info.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    sfhlp02.sys - StarForce Protection Technology Helper Driver. Software Protection. Update Remove Driver. If there is no Win 7 driver update for this software, uninstall it. It is obsolete.
    Code:
    sfhlp02.sys        0x8c41b000    0x8c423000    0x00008000    0x42889e27    16/05/2005 17:20:39
       Information
    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
    You can use MagicDisc as an alternative.

    Code:
    sptd.sys        0x8bc98000    0x8bd8b000    0x000f3000    0x4ad245ea    12/10/2009 00:54:02
      My Computer


  5. Posts : 14
    Windows 7 RC
    Thread Starter
       #5

    Thanks for the help yowan. :) appreciate it. Will remove it now.
      My Computer


 

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