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Windows 7: First Time BSOD (APC_INDEX_MISMATCH)

08 Apr 2011   #1

Windows 7 RC

This is the first time that I encountered BSOD since I installed Windows 7 32-bit a year ago. It happened just now when I was loading gigabyte's website, the moment I right-click a flash content, BSOD immediately. Was using FF 3.6.16.

Attachment 148026

Kindly advise me on what should I do. Thank goodness I wasn't doing anything important.

Using Windows 7, Dell Studio 1555, Intel Centrino 2 P8700, 4GB RAM.
- x86 (32-bit)
- Original OS
- OEM = From upgrade program

- Age of laptop: 1.5 Months
- Age of Installation: Appx. 1 yr.

My System SpecsSystem Spec

08 Apr 2011   #2

Windows 8.1 Pro x64

My System SpecsSystem Spec
08 Apr 2011   #3

Windows 7 RC

ok done. sorry for the lack of info.
My System SpecsSystem Spec

08 Apr 2011   #4

Windows 8.1 Pro x64

sfhlp02.sys - StarForce Protection Technology Helper Driver. Software Protection. Update Remove Driver. If there is no Win 7 driver update for this software, uninstall it. It is obsolete.
sfhlp02.sys        0x8c41b000    0x8c423000    0x00008000    0x42889e27    16/05/2005 17:20:39
information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

sptd.sys        0x8bc98000    0x8bd8b000    0x000f3000    0x4ad245ea    12/10/2009 00:54:02
My System SpecsSystem Spec
09 Apr 2011   #5

Windows 7 RC

Thanks for the help yowan. appreciate it. Will remove it now.
My System SpecsSystem Spec


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