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Windows 7: Sudden complete lock up

08 Apr 2011   #1
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 
Sudden complete lock up

The computer has been locking up
- does not respond to keyboard for a couple of minutes and mouse can't move. Delayed response to keyboards presses.
Happens on starting IE window or sometimes during playing Youtube video.
Win7 Home Premium (Japanese version)
OEM


My System SpecsSystem Spec
.

08 Apr 2011   #2
DreemWarrior

Windows 7 ultimate X64
 
 

Hi cloa513 and welcome to SF.
Please download Malwarebytes and run a FULL scan and post the results of scan for us.
Thanks
My System SpecsSystem Spec
08 Apr 2011   #3
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Did that- it found no malware.

I did the flagged windows updates and actions- no real idea what they were but one was the Win defender action.
My System SpecsSystem Spec
.


08 Apr 2011   #4
DreemWarrior

Windows 7 ultimate X64
 
 

Have you tried doing a System Restore ?
If you have no luck with that you may need to do a Repair Install assuming you have your Windows 7 installation disk. If one of these methods doesn't help please let us know and we'll try another route.
My System SpecsSystem Spec
09 Apr 2011   #5
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Thanks for all your replies but too difficult to do as its Japanese Version Win7 and I don't read Japanese well enough or know Win7 well enough to work me my way to system restore. If there is a detailed pictural that would be fantastic. Anyway not really happened again
My System SpecsSystem Spec
09 Apr 2011   #6
DreemWarrior

Windows 7 ultimate X64
 
 

Quote:
If there is a detailed pictural that would be fantastic.
There IS a pictoral in the link- System Restore
You may try a Japanese to English translator. Japanese to English Translation
Hope this helps.
My System SpecsSystem Spec
15 Apr 2011   #7
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Seems like its been resolved by uninstalling some security software- McaFee perhaps. Thanks anyway.
My System SpecsSystem Spec
Reply

 Sudden complete lock up




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