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Windows 7: Sudden complete lock up

08 Apr 2011   #1

Windows 7 Home Premium 32 Japanese Vsersion
 
 
Sudden complete lock up

The computer has been locking up
- does not respond to keyboard for a couple of minutes and mouse can't move. Delayed response to keyboards presses.
Happens on starting IE window or sometimes during playing Youtube video.
Windows 7 Home Premium (Japanese version)
OEM


My System SpecsSystem Spec
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08 Apr 2011   #2

Windows 7 ultimate X64
 
 

Hi cloa513 and welcome to SF.
Please download Malwarebytes and run a FULL scan and post the results of scan for us.
Thanks
My System SpecsSystem Spec
08 Apr 2011   #3

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Did that- it found no malware.

I did the flagged windows updates and actions- no real idea what they were but one was the Win defender action.
My System SpecsSystem Spec
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08 Apr 2011   #4

Windows 7 ultimate X64
 
 

Have you tried doing a System Restore ?
If you have no luck with that you may need to do a Repair Install assuming you have your Windows 7 installation disk. If one of these methods doesn't help please let us know and we'll try another route.
My System SpecsSystem Spec
09 Apr 2011   #5

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Thanks for all your replies but too difficult to do as its Japanese Version Windows 7 and I don't read Japanese well enough or know Windows 7 well enough to work me my way to system restore. If there is a detailed pictural that would be fantastic. Anyway not really happened again
My System SpecsSystem Spec
09 Apr 2011   #6

Windows 7 ultimate X64
 
 

Quote:
If there is a detailed pictural that would be fantastic.
There IS a pictoral in the link- System Restore
You may try a Japanese to English translator. Japanese to English Translation
Hope this helps.
My System SpecsSystem Spec
15 Apr 2011   #7

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Seems like its been resolved by uninstalling some security software- McaFee perhaps. Thanks anyway.
My System SpecsSystem Spec
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 Sudden complete lock up




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