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Windows 7: frozen laptop


09 Apr 2011   #1

Windows 7 64 bit
 
 
frozen laptop

I was wondering if by running Norton and Windows Security Essentials simultaneously (which I was accidentally doing) could that be the reason why my laptop has been 'freezing', meaning the mouse, and none of the keys work. So now I have neither installed, and after doing a system restore, I'm wondering which one I should install, and if one or the other may have caused this issue. Any ideas? Thanks.

My System SpecsSystem Spec
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09 Apr 2011   #2

ultimate 64 sp1
 
 

hi fafafofo, and welcome to sevenforums,

it's generally a bad idea to have two av's running at the same time.

as to which one to keep, well mse is free and i suppose you've paid for your norton?

why pay for something that you don't use - or conversely, why not use something that you've paid for?

which version of norton is it, by the way?
My System SpecsSystem Spec
09 Apr 2011   #3

Windows 7 64 bit
 
 

I guess the question is I'm not sure if the Norton comes pre-installed? (after a system restore) B-c if not, I'll just install the Windows Essentials. Does that sound right?
My System SpecsSystem Spec
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09 Apr 2011   #4

ultimate 64 sp1
 
 

if norton comes preinstalled, you may as well keep it - or is just a trial that came with your new computer?

mse is very good too.

either should keep you safe, so long as you don't do anything silly.
My System SpecsSystem Spec
09 Apr 2011   #5

Windows 7 64 bit
 
 

It's a 60 day trial, and it is installed b-c I have the option to uninstall it, so I guess I'll keep it for a while. Would running those two at the same time cause the frozen screen?
My System SpecsSystem Spec
09 Apr 2011   #6

Windows 7 64 bit
 
 

It's a 60 day trial, and it is installed b-c I have the option to uninstall it, so I guess I'll keep it for a while. Would running those two at the same time cause the frozen screen?
My System SpecsSystem Spec
09 Apr 2011   #7

ultimate 64 sp1
 
 

maybe - i would only use one at a time.

if it were my computer, i would uninstall the norton trial - and i would use the norton removal tool just to make sure that it's completely gone.

then install mse.
My System SpecsSystem Spec
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