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| 13 Apr 2011 | #1 |
| | BSOD : HELP Earlier today, I was on toggl.com, when there seemed to be one "DoctorAntimal" scan seemed to be on. I do not have this installed in my system, and every time I tried to get it to stop running, It just would not. I however was able to stop the process tree and had the file deleted from the TMP folder from where it seemed to be running. I had my system restarted. As soon as I signed in in the normal mode, a blue screen appeared and it crashed, restarting in the safe mode. I have attached the dump files and BSOD files as an attachment. However I was unanble to run the system Health Report since the service would not start in the Safe mode. My system specifications: Dell Studio 1500 Came with Windows Vista: Upgraded to Windows 7 Professional (sometime last year) X64 Bit Intel core2duo Attachments: Dmp files and a text file containing the exact system crash details I had taken a copy of. BSOD folder after running the .exe file as suggested by BSOD Posting Instructions thread Attachment 148992 Attachment 148993 Any Help would greatly be appreciated. Thank you in advance Saranya P.S Just noticed: While in safe mode, screen saver says "Screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". If this is any clue ??!!!  |
My System Specs | |
| 13 Apr 2011 | #2 |
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Quote: Originally Posted by saranyah712  Earlier today, I was on toggl.com, when there seemed to be one "DoctorAntimal" scan seemed to be on. I do not have this installed in my system, and every time I tried to get it to stop running, It just would not. I however was able to stop the process tree and had the file deleted from the TMP folder from where it seemed to be running. I had my system restarted. As soon as I signed in in the normal mode, a blue screen appeared and it crashed, restarting in the safe mode. I have attached the dump files and BSOD files as an attachment. However I was unanble to run the system Health Report since the service would not start in the Safe mode. My system specifications: Dell Studio 1500 Came with Windows Vista: Upgraded to Windows 7 Professional (sometime last year) X64 Bit Intel core2duo Attachments: Dmp files and a text file containing the exact system crash details I had taken a copy of. BSOD folder after running the .exe file as suggested by BSOD Posting Instructions thread Attachment 148992 Attachment 148993 Any Help would greatly be appreciated. Thank you in advance Saranya P.S Just noticed: While in safe mode, screen saver says "Screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". If this is any clue ??!!! I would 1-remove Symantec and replace with Microsoft security essentials Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support http://www.microsoft.com/security_essentials/ 2- Update all drivers before 7/13/2009 Code: rimmpx64.sys 11/17/2006 09:49:50 PM fffff880`0483e000 fffff880`04851000 0x00013000 0x455e66be rixdpx64.sys 11/18/2006 12:07:46 AM fffff880`04c6c000 fffff880`04cc3000 0x00057000 0x455e8712 CtClsFlt.sys 10/27/2008 10:48:20 PM fffff880`0506c000 fffff880`050933c0 0x000273c0 0x49067d74 vpnva64.sys 12/18/2008 05:40:28 PM fffff880`0547c000 fffff880`05487000 0x0000b000 0x494ac34c bcmwl664.sys 3/26/2009 09:06:57 PM fffff880`0485b000 fffff880`0499f000 0x00144000 0x49cc26b1 k57nd60a.sys 4/26/2009 07:23:05 AM fffff880`049ac000 fffff880`049f4000 0x00048000 0x49f44419 igdkmd64.sys 5/6/2009 02:22:19 PM fffff880`03e00000 fffff880`043d3500 0x005d3500 0x4a01d55b igdkmd64.sys+23cb0 spldr.sys 5/11/2009 12:56:27 PM fffff880`018da000 fffff880`018e2000 0x00008000 0x4a0858bb teefer2.sys 5/13/2009 03:25:52 PM fffff880`04c25000 fffff880`04c4b000 0x00026000 0x4a0b1ec0 GEARAspiWDM.sys 5/18/2009 08:17:04 AM fffff880`04cff000 fffff880`04d0c000 0x0000d000 0x4a1151c0 amdxata.sys 5/19/2009 01:56:59 PM fffff880`010f0000 fffff880`010fb000 0x0000b000 0x4a12f2eb SYMEVENT64x86.SYS 6/24/2009 04:19:12 PM fffff880`02d3d000 fffff880`02d73000 0x00036000 0x4a428a40 Quote: - search Google for the name of the driver - compare the Google results with what's installed on your system to figure out which device/program it belongs to - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager). - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program. - - Driver manufacturer links are on this page: Drivers and Downloads 3- Run Memtest to verify your memory Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots. |
| My System Specs |
