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Windows 7: BSOD : HELP


13 Apr 2011   #1

64 Windows 7 Professional
 
 
BSOD : HELP

Earlier today,

I was on toggl.com, when there seemed to be one "DoctorAntimal" scan seemed to be on. I do not have this installed in my system, and every time I tried to get it to stop running, It just would not. I however was able to stop the process tree and had the file deleted from the TMP folder from where it seemed to be running. I had my system restarted. As soon as I signed in in the normal mode, a blue screen appeared and it crashed, restarting in the safe mode.

I have attached the dump files and BSOD files as an attachment. However I was unanble to run the system Health Report since the service would not start in the Safe mode.

My system specifications:

Dell Studio 1500
Came with Windows Vista:
Upgraded to Windows 7 Professional (sometime last year)
X64 Bit
Intel core2duo

Attachments:
Dmp files and a text file containing the exact system crash details I had taken a copy of.
BSOD folder after running the .exe file as suggested by BSOD Posting Instructions thread

Attachment 148992
Attachment 148993

Any Help would greatly be appreciated.

Thank you in advance

Saranya

P.S Just noticed: While in safe mode, screen saver says "Screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". If this is any clue ??!!!

My System SpecsSystem Spec
.

13 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by saranyah712 View Post
Earlier today,

I was on toggl.com, when there seemed to be one "DoctorAntimal" scan seemed to be on. I do not have this installed in my system, and every time I tried to get it to stop running, It just would not. I however was able to stop the process tree and had the file deleted from the TMP folder from where it seemed to be running. I had my system restarted. As soon as I signed in in the normal mode, a blue screen appeared and it crashed, restarting in the safe mode.

I have attached the dump files and BSOD files as an attachment. However I was unanble to run the system Health Report since the service would not start in the Safe mode.

My system specifications:

Dell Studio 1500
Came with Windows Vista:
Upgraded to Windows 7 Professional (sometime last year)
X64 Bit
Intel core2duo

Attachments:
Dmp files and a text file containing the exact system crash details I had taken a copy of.
BSOD folder after running the .exe file as suggested by BSOD Posting Instructions thread

Attachment 148992
Attachment 148993

Any Help would greatly be appreciated.

Thank you in advance

Saranya

P.S Just noticed: While in safe mode, screen saver says "Screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". If this is any clue ??!!!
Memory exceptions probably from a driver.

I would

1-remove Symantec and replace with Microsoft security essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

2- Update all drivers before 7/13/2009

Code:
rimmpx64.sys    11/17/2006 09:49:50 PM    fffff880`0483e000    fffff880`04851000    0x00013000    0x455e66be                            
rixdpx64.sys    11/18/2006 12:07:46 AM    fffff880`04c6c000    fffff880`04cc3000    0x00057000    0x455e8712                            
CtClsFlt.sys    10/27/2008 10:48:20 PM    fffff880`0506c000    fffff880`050933c0    0x000273c0    0x49067d74                            
vpnva64.sys    12/18/2008 05:40:28 PM    fffff880`0547c000    fffff880`05487000    0x0000b000    0x494ac34c                            
bcmwl664.sys    3/26/2009 09:06:57 PM    fffff880`0485b000    fffff880`0499f000    0x00144000    0x49cc26b1                            
k57nd60a.sys    4/26/2009 07:23:05 AM    fffff880`049ac000    fffff880`049f4000    0x00048000    0x49f44419                            
igdkmd64.sys    5/6/2009 02:22:19 PM    fffff880`03e00000    fffff880`043d3500    0x005d3500    0x4a01d55b    igdkmd64.sys+23cb0                        
spldr.sys    5/11/2009 12:56:27 PM    fffff880`018da000    fffff880`018e2000    0x00008000    0x4a0858bb                            
teefer2.sys    5/13/2009 03:25:52 PM    fffff880`04c25000    fffff880`04c4b000    0x00026000    0x4a0b1ec0                            
GEARAspiWDM.sys    5/18/2009 08:17:04 AM    fffff880`04cff000    fffff880`04d0c000    0x0000d000    0x4a1151c0                            
amdxata.sys    5/19/2009 01:56:59 PM    fffff880`010f0000    fffff880`010fb000    0x0000b000    0x4a12f2eb                            
SYMEVENT64x86.SYS    6/24/2009 04:19:12 PM    fffff880`02d3d000    fffff880`02d73000    0x00036000    0x4a428a40
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

3- Run Memtest to verify your memory

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.
My System SpecsSystem Spec
Reply

 BSOD : HELP




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