Win 7 Ultimate x64 BSOD


  1. benze
    Posts : 2
    Win 7 Ultimate x64
       New #1

    Win 7 Ultimate x64 BSOD


    Hi,

    I've been fighting this BSOD error for the better part of 3hours, and am failing considerably. I don't have my Win7 install disk, so when it reboots and offers me the option to Repair, it fails without the Win7 disk.

    I can't pinpoint exactly what I was doing prior to the BSOD, but I was trying to run a boot trace to determine why the PC was booting so slowly. Unfortunately, the boot trace never completely and left me in a completely unstable environment. Basically, as soon as the Win7 login screen appears, it throws the BSOD. (not even a chance to log in). Now, the only way I can get access to the machine is in Safe Mode.

    I went into the registry and removed the xbootmgr command, to disable the boot trace, but that made no difference. I have since tried removing the nvidia drivers and updating my iastor drivers, but I still keep getting a BSOD on boot up. My limited understanding of the dmp files seems to indicate that it is ntoskrnl.exe that is problematic, but can't figure out what to do to fix it!

    System Info:
    Win 7 Ultimate x64 (think it is retail)
    Intel DP35DP Mobo
    Intel Q9450 processor
    4G ram
    Nvidia GeForce 7200SE Video adapter
    System about 3yrs old

    I tried to run perfom /report in safe mode, but get an error msg "The system cannot find the path specified.". I am uploading the Windows_NT6_BSOD_jcgriff2 file.

    Any help, suggestions would be greatly appreciated! I thought perhaps a Windows Update would help, but can't run it in safe mode.

    Thanks so much!

    Eric
      My Computer
    Quote Quote

  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    benze said:
    Hi,

    I've been fighting this BSOD error for the better part of 3hours, and am failing considerably. I don't have my Win7 install disk, so when it reboots and offers me the option to Repair, it fails without the Win7 disk.

    I can't pinpoint exactly what I was doing prior to the BSOD, but I was trying to run a boot trace to determine why the PC was booting so slowly. Unfortunately, the boot trace never completely and left me in a completely unstable environment. Basically, as soon as the Win7 login screen appears, it throws the BSOD. (not even a chance to log in). Now, the only way I can get access to the machine is in Safe Mode.

    I went into the registry and removed the xbootmgr command, to disable the boot trace, but that made no difference. I have since tried removing the nvidia drivers and updating my iastor drivers, but I still keep getting a BSOD on boot up. My limited understanding of the dmp files seems to indicate that it is ntoskrnl.exe that is problematic, but can't figure out what to do to fix it!

    System Info:
    Win 7 Ultimate x64 (think it is retail)
    Intel DP35DP Mobo
    Intel Q9450 processor
    4G ram
    Nvidia GeForce 7200SE Video adapter
    System about 3yrs old

    I tried to run perfom /report in safe mode, but get an error msg "The system cannot find the path specified.". I am uploading the Windows_NT6_BSOD_jcgriff2 file.

    Any help, suggestions would be greatly appreciated! I thought perhaps a Windows Update would help, but can't run it in safe mode.

    Thanks so much!

    Eric
    Most of these were caused by usbscan.sys (which appears to be a USB scanner/printer driver). I would remove the driver in safe mode, ensure the printer is win 7 compatible and re-install the newest driver available.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\041711-43937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0a059000 PsLoadedModuleList = 0xfffff800`0a296e50
Debug session time: Sun Apr 17 18:59:37.275 2011 (GMT-4)
System Uptime: 0 days 0:00:52.931
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000a1cbea7, fffff88002dfdc20, 0}

Probably caused by : usbscan.sys ( usbscan!USBSCAN_CallUSBD+273 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000a1cbea7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002dfdc20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!IopPerfCompleteRequest+47
fffff800`0a1cbea7 488b5008        mov     rdx,qword ptr [rax+8]

CONTEXT:  fffff88002dfdc20 -- (.cxr 0xfffff88002dfdc20)
rax=0000000000000001 rbx=fffffa8019a6f200 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa801a5ad800 rdi=fffffa8019a6f010
rip=fffff8000a1cbea7 rsp=fffff88002dfe5f0 rbp=fffff88004c4e110
 r8=fffff8000a059000  r9=000000000027bb6e r10=0000000000000028
r11=fffffa800732d060 r12=fffff88004c4d240 r13=fffffa8019bddac0
r14=fffff88004c4e110 r15=fffff88004c4d220
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IopPerfCompleteRequest+0x47:
fffff800`0a1cbea7 488b5008        mov     rdx,qword ptr [rax+8] ds:002b:00000000`00000009=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88004c4af43 to fffff8000a1cbea7

STACK_TEXT:  
fffff880`02dfe5f0 fffff880`04c4af43 : 00000000`00000000 fffff880`04c4e110 fffffa80`1a5ad840 fffffa80`19a6f000 : nt!IopPerfCompleteRequest+0x47
fffff880`02dfe6a0 fffff880`04c55429 : ffffffff`b8797400 00000000`0000000c 00000000`000000ff 00000000`000007ff : usbscan!USBSCAN_CallUSBD+0x273
fffff880`02dfe750 fffff880`04c543c6 : 00000000`00000001 00000000`00000018 00000000`00000001 00000000`085081a1 : usbscan!USReadWriteRegisters+0x145
fffff880`02dfe7a0 fffff880`04c50949 : fa801a60`00000001 fffffa80`19a43c60 fffffa80`19bddac0 fffff880`04c4e110 : usbscan!USDeviceControl+0x34e
fffff880`02dfe830 fffff800`0a1e909a : fffffa80`19bd2950 fffffa80`19bddac0 fffffa80`19a43c60 00000000`00000000 : usbscan!USDispatchIO+0x10d
fffff880`02dfe870 fffff880`04c22825 : fffffa80`19a43e98 fffffa80`19a43ee0 fffffa80`19bb9ac0 fffffa80`19a43c60 : nt!IopPerfCallDriver+0x14a
fffff880`02dfe910 fffff800`0a1e909a : fffffa80`19b29950 fffffa80`19bdb870 fffffa80`00000000 fffffa80`19a43c60 : ksthunk!CKernelFilterDevice::DispatchIrp+0x11d
fffff880`02dfe970 fffff800`0a3e2547 : fffffa80`1a605630 fffff880`02dfeca0 fffffa80`1a605630 fffffa80`19a43c60 : nt!IopPerfCallDriver+0x14a
fffff880`02dfea10 fffff800`0a3e2da6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`02dfeb40 fffff800`0a0c8993 : 00000000`000009f4 00000000`00000100 00000000`011e9da0 0000007f`ffffffff : nt!NtDeviceIoControlFile+0x56
fffff880`02dfebb0 00000000`7718f72a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0075e718 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718f72a


FOLLOWUP_IP: 
usbscan!USBSCAN_CallUSBD+273
fffff880`04c4af43 488b0dc6310000  mov     rcx,qword ptr [usbscan!WPP_GLOBAL_Control (fffff880`04c4e110)]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbscan!USBSCAN_CallUSBD+273

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbscan

IMAGE_NAME:  usbscan.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bd2d4

STACK_COMMAND:  .cxr 0xfffff88002dfdc20 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_usbscan!USBSCAN_CallUSBD+273

BUCKET_ID:  X64_0x3B_usbscan!USBSCAN_CallUSBD+273

Followup: MachineOwner
---------
      My Computer
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  4. benze
    Posts : 2
    Win 7 Ultimate x64
    Thread Starter
       New #3

    Thanks for the quick reply! Is there anyway to determine where the usbscan.sys originated? ie: which package would have installed it? Otherwise, do I just be delete the usbscan.sys driver from the win/sys32 directory? I would think that if it is the culprit, that there may be other files associated with it that would be just as problematic, and if I don't know which package installed them, am not quite sure how to determine which package to uninstall.

    From what I can tell from a quick search online, is usbscan.sys not a default MS Win7 driver? Could another package have replaced it?

    On a side note, can you please direct me to a link which indicates how to produce the bugcheck report that you generated?

    Thanks for any tips!

    Eric
      My Computer
    Quote Quote

 

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