windows 7 crashes after reboot

Shootist · 20 Apr 2011

Ok you downloaded the Drive Fitness Test ISO, right?
This file.
http://www.hitachigst.com/hdd/suppor...2_v416_b00.iso

And then you created a BOOT CD from that ISO file, right?

Then you inserted that CD into the CD/DVD drive of the system that is having the problem and booted the system from that CD, right?

And you read the users guide from this link, right?
http://www.hitachigst.com/hdd/suppor..._Guide_415.pdf

What I find real funny is in the guide it says Intel Chipsets are NOT supported. WHAT the most widely used drive controllers are not supported.
I can't figure out if they mean SCSI controllers or IDE/SATA with or without AHCI enabled.

If you did all the above did you get any setup screen where you choose your hard drive?

Please post back with answers.

krismccoll · 30 Apr 2011

hi there sorry for taking so long to reply ive been really busy over easter,
yeah i done pretty much all of it.
once you load the disk it gives you 2 scanning options whichever one i use it just says loading dft...
and it just stays like that and nothing changes.

krismccoll · 13 May 2011

thread is still active i noticed shootist is banned so if anyone else can help it would be greatly appreciated thanks.

Dave76 · 16 May 2011

Did you get the OS re-installed?

Was this from the disk or re-install to factory settings?

Since memtest86+ passed, I'll assume that it is running, have you had any crashes/BSoDs?

Post this information whether or not you have had a BSoD since the re-install, it will give us other information.
Blue Screen of Death (BSOD) Posting Instructions

krismccoll · 16 May 2011

hi there dave, no the os isnt installed fully im trying to reboot through factory settings, but when it tries to load it doesnt get to the desktop i just get a bsod with the irql error.
if you need anymore info or cant understand this message please let me know i would love to get this fixed :)

krismccoll · 16 May 2011

update************
just tried to restore factory settings got the irql error it stayed up long enough for me to notice
iastor.sys so i assume this is the conflicting driver?

Dave76 · 17 May 2011

Can you start the computer in safe mode?

How to Start Windows 7 in Safe Mode

Then download TDSSKiller and run it in Safe Mode, as long as you can keep Safe Mode open for 30 seconds, it should be enough to run TDSSKiller and remove it.

This rootkit causes blue screens with a IRQ not less or equal stop code. Usually blaming the iastor.sys driver as the cause.
It starts by blue screening or freezing on random programs, then when booting to Normal Mode, then when you try to boot to Safe Mode. Eventually it will allow no access at all.

Re-installing Win7 will not get rid of this rootkit.

FYI,
iaStor.sys is the driver for Intel Matrix Storage Manager.
Intel® Driver Update Utilityor here Intel Rapid Storage Technology (Intel RST)

krismccoll · 17 May 2011

no i cant start the computer at all due to restoring to factory settings when a turn it on it loads. and stops at setup is starting services, then a box pops up saying unexpected error press ok to restart installation and from their it just loops. if i try load in safe mode it gets to same spot and says windows cannot continue in safe mode.

Dave76 · 17 May 2011

I'll check around for more info, you might want to consider, as a last resort, to get a new HDD and then install the OS. At least your girlfriends sister will have a working laptop again.

This is a nasty rootkit and will need to be removed before proceeding.
If you want to wait, I'll find some more options.

krismccoll · 17 May 2011

that would be great thanks, i thought it may have to come to that but i dont mind waiting thanks all the help i appreciate it alot and i look forward to any info you find out.