hi there i hope you can help me figure out and fix this problem.
my girlfriends sister's laptop recently broke so her father decided to boot it to its original state although on restart it loads to setup is starting services then an error pops up saying the computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation.
i have tried using startup repair which doesnt work.
i have tried booting to factory settings myself and after the second loading screen finishes it restarts and opens with a blue screen.
ive also tried using the back up disc i burned from my own laptop which doesnt work and just takes me to the windows recovery options.
unfortunately i am not sure what error i am receiving on the blue screen as it dumps the physical memory and restarts pretty quick although the first time i did it had the IRQL driver not less or equal error. this came up once and i havent seen it after trying another factory restore.
i assume their has been a problem when installing the OS but im not too sure due to the driver error when restoring.
if anyone knows what the problem is i would appreciate all the help possible unfortunately i have to go to college atm but i will be back this evening 5 or 6pm (gmt) so if possible please leave and comments or questions and i will reply to them asap. thanks
p.s it is running on a box standard acer aspire 5332 windows 7 not sure any other specs, i am running on the same aspire serious although i am on 5532 so if you want i can run the system specs on this and they may be similiar.