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Windows 7: windows 7 crashes after reboot


18 Apr 2011   #1

windows 7 home premium 64 bit
 
 
windows 7 crashes after reboot

hi there i hope you can help me figure out and fix this problem.

my girlfriends sister's laptop recently broke so her father decided to boot it to its original state although on restart it loads to setup is starting services then an error pops up saying the computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation.

i have tried using startup repair which doesnt work.
i have tried booting to factory settings myself and after the second loading screen finishes it restarts and opens with a blue screen.
ive also tried using the back up disc i burned from my own laptop which doesnt work and just takes me to the windows recovery options.

unfortunately i am not sure what error i am receiving on the blue screen as it dumps the physical memory and restarts pretty quick although the first time i did it had the IRQL driver not less or equal error. this came up once and i havent seen it after trying another factory restore.

i assume their has been a problem when installing the OS but im not too sure due to the driver error when restoring.

if anyone knows what the problem is i would appreciate all the help possible unfortunately i have to go to college atm but i will be back this evening 5 or 6pm (gmt) so if possible please leave and comments or questions and i will reply to them asap. thanks

p.s it is running on a box standard acer aspire 5332 windows 7 not sure any other specs, i am running on the same aspire serious although i am on 5532 so if you want i can run the system specs on this and they may be similiar.


My System SpecsSystem Spec
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18 Apr 2011   #2

windows 7 home premium 64 bit
 
 

thats me back from college so i will be online to answer any queries thx
My System SpecsSystem Spec
18 Apr 2011   #3

Windows 7 Pro x64
 
 

This all sounds like a hardware problem and there is nothing anyone can do for you IF IT IS a hardware problem.

First download a drive diagnostic program and check the drive for errors.
Then get MemTest86+, the USB flash version, load that on a USB stick and check the memory.

Post back with what you find or don't find.
My System SpecsSystem Spec
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18 Apr 2011   #4

windows 7 home premium 64 bit
 
 

ok im running dft for hitachi hdd's selected ata support only.
now it says loading dft...
sounds like it is in action so i think i just need to wait to it gets back with results, any idea how long these usually take?
My System SpecsSystem Spec
18 Apr 2011   #5

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by krismccoll View Post
ok im running dft for hitachi hdd's selected ata support only.
now it says loading dft...
sounds like it is in action so i think i just need to wait to it gets back with results, any idea how long these usually take?
All depends on how big the HDD is and how fast your CPU is. Although the size of the HDD matters more. HDDs can only run at a certain speed no matter how fast your PC is.
My System SpecsSystem Spec
18 Apr 2011   #6

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Shootist View Post
Quote   Quote: Originally Posted by krismccoll View Post
ok im running dft for hitachi hdd's selected ata support only.
now it says loading dft...
sounds like it is in action so i think i just need to wait to it gets back with results, any idea how long these usually take?
All depends on how big the HDD is and how fast your CPU is. Although the size of the HDD matters more. HDDs can only run at a certain speed no matter how fast your PC is.
fair enough. screen hasnt changed yet so il let it run and see how things go.
My System SpecsSystem Spec
18 Apr 2011   #7

windows 7 home premium 64 bit
 
 

ok dft isnt loading at all tried various settings such as changing sata to ide read something about disable legacy usb, but i cant find that option in my f2 boot menu, what should i do now?
should i skip to the memtest?
My System SpecsSystem Spec
18 Apr 2011   #8

windows 7 home premium 64 bit
 
 

quick update: tried restoring the factory settings usually i get bsod at setup is starting services with irql, well this time i got too setup installing devices got through to 100% then i got the bsod i loaded compmgmtlauncher and there is no errors which i think is wierd because before there were maybe 10 or so but anyway it restarted and it loaded to preparing your computer for first use or something before the unexpected error popped up. gonna try startup restore see if it finds anything
edit: didnt find anything so will retry booting to factory settings
My System SpecsSystem Spec
19 Apr 2011   #9

windows 7 home premium 64 bit
 
 

ok ran a memtest for 19 hours and 50 minutes came back with no errors
where should i go from here?
i was looking into bsod errors reports for irql and noticed there is usually a .sys file associated with it, how can i find out what driver is causing the problem(if it is a driver that is) and if i find and disable it can i bypass it to reinstall windows so i can update it? if this isnt the problem then fair enough but where do i go from here?
My System SpecsSystem Spec
20 Apr 2011   #10

windows 7 home premium 64 bit
 
 

anyone out there that can help me?
My System SpecsSystem Spec
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 windows 7 crashes after reboot




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