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Windows 7: BSOD every day


18 Apr 2011   #1

Windows 7 Professional 64bit
 
 
BSOD every day

I bought a Lenovo SL510 a few months back, the last month or so I've been getting BSODs just about every day randomly (not in a particular app as far as I can tell).

Every search I've done on my problems seems to bring up posts here, so I am hopeful someone can help me with my issues.

I've attached everything I could think of, including data from Who Crashed.

Any ideas?

Thanks,
Tyson

My System SpecsSystem Spec
.

18 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tys0n28 View Post
I bought a Lenovo SL510 a few months back, the last month or so I've been getting BSODs just about every day randomly (not in a particular app as far as I can tell).

Every search I've done on my problems seems to bring up posts here, so I am hopeful someone can help me with my issues.

I've attached everything I could think of, including data from Who Crashed.

Any ideas?

Thanks,
Tyson

Several of these point to your igdkmd64.sys which is your Intel graphics driver. I would re-install it to start using the below

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\041511-22963-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02e5f000 PsLoadedModuleList = 0xfffff800`0309ce50
Debug session time: Fri Apr 15 16:02:17.260 2011 (GMT-4)
System Uptime: 0 days 1:54:59.024
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880048ace5a, fffff88002a118b0, 0}

Probably caused by : igdkmd64.sys ( igdkmd64+5ee5a )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048ace5a, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002a118b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd64+5ee5a
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax]

CONTEXT:  fffff88002a118b0 -- (.cxr 0xfffff88002a118b0)
rax=0000000000000000 rbx=fffff8a00c575d80 rcx=fffffa8006a6eea8
rdx=fffff8a00c575d80 rsi=fffff88002a124d0 rdi=fffffa80044fa7d8
rip=fffff880048ace5a rsp=fffff88002a12280 rbp=0000000000000000
 r8=fffff8a00479a980  r9=0000000000000005 r10=0000000000000000
r11=fffff88001240120 r12=fffffa80067afc70 r13=fffff8a00227cd80
r14=fffff8a00227cd80 r15=fffff88002a12608
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
igdkmd64+0x5ee5a:
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax] ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880048ace5a

STACK_TEXT:  
fffff880`02a12280 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x5ee5a


FOLLOWUP_IP: 
igdkmd64+5ee5a
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd64+5ee5a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a848b69

STACK_COMMAND:  .cxr 0xfffff88002a118b0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_igdkmd64+5ee5a

BUCKET_ID:  X64_0x3B_igdkmd64+5ee5a

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048ace5a, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002a118b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd64+5ee5a
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax]

CONTEXT:  fffff88002a118b0 -- (.cxr 0xfffff88002a118b0)
rax=0000000000000000 rbx=fffff8a00c575d80 rcx=fffffa8006a6eea8
rdx=fffff8a00c575d80 rsi=fffff88002a124d0 rdi=fffffa80044fa7d8
rip=fffff880048ace5a rsp=fffff88002a12280 rbp=0000000000000000
 r8=fffff8a00479a980  r9=0000000000000005 r10=0000000000000000
r11=fffff88001240120 r12=fffffa80067afc70 r13=fffff8a00227cd80
r14=fffff8a00227cd80 r15=fffff88002a12608
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
igdkmd64+0x5ee5a:
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax] ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880048ace5a

STACK_TEXT:  
fffff880`02a12280 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x5ee5a


FOLLOWUP_IP: 
igdkmd64+5ee5a
fffff880`048ace5a 8b00            mov     eax,dword ptr [rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd64+5ee5a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a848b69

STACK_COMMAND:  .cxr 0xfffff88002a118b0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_igdkmd64+5ee5a

BUCKET_ID:  X64_0x3B_igdkmd64+5ee5a

Followup: MachineOwner
---------

1: kd> lmvm igdkmd64
start             end                 module name
fffff880`0484e000 fffff880`04f555c0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Aug 13 17:53:45 2009 (4A848B69)
    CheckSum:         0071160F
    ImageSize:        007075C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
19 Apr 2011   #3

Windows 7 Professional 64bit
 
 

Thanks for the response.

Sorry if this is a dumb question, but how do I reinstall this driver? It is a graphics driver, right? If I uninstall how will I be able to see what I'm doing?

Also, I have recently started using 2 monitors with my laptop. I'm using a USB to DVI adapter for the 2nd monitor. Do you think that may be causing my issues? I was getting BSODs before adding a 2nd monitor a couple weeks ago. Before that, I was using one external monitor only.

Thanks again!
Tyson
My System SpecsSystem Spec
.


Reply

 BSOD every day




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