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| 18 Apr 2011 | #1 |
| | BSOD every day I bought a Lenovo SL510 a few months back, the last month or so I've been getting BSODs just about every day randomly (not in a particular app as far as I can tell). Every search I've done on my problems seems to bring up posts here, so I am hopeful someone can help me with my issues. I've attached everything I could think of, including data from Who Crashed. Any ideas? Thanks, Tyson |
My System Specs | |
| 18 Apr 2011 | #2 |
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Quote: Originally Posted by tys0n28  I bought a Lenovo SL510 a few months back, the last month or so I've been getting BSODs just about every day randomly (not in a particular app as far as I can tell). Every search I've done on my problems seems to bring up posts here, so I am hopeful someone can help me with my issues. I've attached everything I could think of, including data from Who Crashed. Any ideas? Thanks, Tyson Several of these point to your igdkmd64.sys which is your Intel graphics driver. I would re-install it to start using the below When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper When it is removed then download and install the fresh copy. Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\041511-22963-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02e5f000 PsLoadedModuleList = 0xfffff800`0309ce50
Debug session time: Fri Apr 15 16:02:17.260 2011 (GMT-4)
System Uptime: 0 days 1:54:59.024
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880048ace5a, fffff88002a118b0, 0}
Probably caused by : igdkmd64.sys ( igdkmd64+5ee5a )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048ace5a, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002a118b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
igdkmd64+5ee5a
fffff880`048ace5a 8b00 mov eax,dword ptr [rax]
CONTEXT: fffff88002a118b0 -- (.cxr 0xfffff88002a118b0)
rax=0000000000000000 rbx=fffff8a00c575d80 rcx=fffffa8006a6eea8
rdx=fffff8a00c575d80 rsi=fffff88002a124d0 rdi=fffffa80044fa7d8
rip=fffff880048ace5a rsp=fffff88002a12280 rbp=0000000000000000
r8=fffff8a00479a980 r9=0000000000000005 r10=0000000000000000
r11=fffff88001240120 r12=fffffa80067afc70 r13=fffff8a00227cd80
r14=fffff8a00227cd80 r15=fffff88002a12608
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
igdkmd64+0x5ee5a:
fffff880`048ace5a 8b00 mov eax,dword ptr [rax] ds:002b:00000000`00000000=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880048ace5a
STACK_TEXT:
fffff880`02a12280 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x5ee5a
FOLLOWUP_IP:
igdkmd64+5ee5a
fffff880`048ace5a 8b00 mov eax,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: igdkmd64+5ee5a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdkmd64
IMAGE_NAME: igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a848b69
STACK_COMMAND: .cxr 0xfffff88002a118b0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_igdkmd64+5ee5a
BUCKET_ID: X64_0x3B_igdkmd64+5ee5a
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048ace5a, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002a118b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
igdkmd64+5ee5a
fffff880`048ace5a 8b00 mov eax,dword ptr [rax]
CONTEXT: fffff88002a118b0 -- (.cxr 0xfffff88002a118b0)
rax=0000000000000000 rbx=fffff8a00c575d80 rcx=fffffa8006a6eea8
rdx=fffff8a00c575d80 rsi=fffff88002a124d0 rdi=fffffa80044fa7d8
rip=fffff880048ace5a rsp=fffff88002a12280 rbp=0000000000000000
r8=fffff8a00479a980 r9=0000000000000005 r10=0000000000000000
r11=fffff88001240120 r12=fffffa80067afc70 r13=fffff8a00227cd80
r14=fffff8a00227cd80 r15=fffff88002a12608
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
igdkmd64+0x5ee5a:
fffff880`048ace5a 8b00 mov eax,dword ptr [rax] ds:002b:00000000`00000000=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880048ace5a
STACK_TEXT:
fffff880`02a12280 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x5ee5a
FOLLOWUP_IP:
igdkmd64+5ee5a
fffff880`048ace5a 8b00 mov eax,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: igdkmd64+5ee5a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdkmd64
IMAGE_NAME: igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a848b69
STACK_COMMAND: .cxr 0xfffff88002a118b0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_igdkmd64+5ee5a
BUCKET_ID: X64_0x3B_igdkmd64+5ee5a
Followup: MachineOwner
---------
1: kd> lmvm igdkmd64
start end module name
fffff880`0484e000 fffff880`04f555c0 igdkmd64 T (no symbols)
Loaded symbol image file: igdkmd64.sys
Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
Image name: igdkmd64.sys
Timestamp: Thu Aug 13 17:53:45 2009 (4A848B69)
CheckSum: 0071160F
ImageSize: 007075C0
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 |
| My System Specs |
| 19 Apr 2011 | #3 |
| | Thanks for the response. Sorry if this is a dumb question, but how do I reinstall this driver? It is a graphics driver, right? If I uninstall how will I be able to see what I'm doing? Also, I have recently started using 2 monitors with my laptop. I'm using a USB to DVI adapter for the 2nd monitor. Do you think that may be causing my issues? I was getting BSODs before adding a 2nd monitor a couple weeks ago. Before that, I was using one external monitor only. Thanks again! Tyson |
| My System Specs |
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