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Windows 7: Blue Screen problem...help


18 Apr 2011   #1

Windows 7 Home Premium Service Pack 1 32bit
 
 
Blue Screen problem...help

I turned on my computer and I had this blue screen problem in just a second then my PC reboots. After I logged in, there was a dialog box containing this info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 5A67D72F
BCP2: 00000002
BCP3: 00000001
BCP4: 89BC3E41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041911-39374-01.dmp
C:\Users\Haus of Frisco\AppData\Local\Temp\WER-154518-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I'm bothering that the problem will happen again. Thanks for the help...



My System SpecsSystem Spec
.

18 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by frisco27 View Post
I turned on my computer and I had this blue screen problem in just a second then my PC reboots. After I logged in, there was a dialog box containing this info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 5A67D72F
BCP2: 00000002
BCP3: 00000001
BCP4: 89BC3E41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041911-39374-01.dmp
C:\Users\Haus of Frisco\AppData\Local\Temp\WER-154518-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I'm bothering that the problem will happen again. Thanks for the help...

These were both caused by your ATAPI IDE Miniport Driver. Part of the OS. To verify and repair yours run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\041911-39374-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x8384b000 PsLoadedModuleList = 0x83995850
Debug session time: Mon Apr 18 22:06:09.393 2011 (GMT-4)
System Uptime: 0 days 0:02:33.173
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {5a67d72f, 2, 1, 89bc3e41}

Probably caused by : ataport.SYS ( ataport!IdeLogCrbEnd+15 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 5a67d72f, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: 89bc3e41, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 839b5718
Unable to read MiSystemVaType memory at 839951a0
 5a67d72f 

CURRENT_IRQL:  2

FAULTING_IP: 
ataport!IdeLogCrbEnd+15
89bc3e41 885621          mov     byte ptr [esi+21h],dl

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  8078ae08 -- (.trap 0xffffffff8078ae08)
ErrCode = 00000002
eax=85eabf98 ebx=86b759c0 ecx=85eabd10 edx=00000005 esi=5a67d70e edi=00000000
eip=89bc3e41 esp=8078ae7c ebp=8078ae80 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
ataport!IdeLogCrbEnd+0x15:
89bc3e41 885621          mov     byte ptr [esi+21h],dl      ds:0023:5a67d72f=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from 89bc3e41 to 8388c5cb

STACK_TEXT:  
8078ae08 89bc3e41 badb0d00 00000005 59879813 nt!KiTrap0E+0x2cf
8078ae80 89bcc214 85eabd10 85eabd10 85ead0e0 ataport!IdeLogCrbEnd+0x15
8078aef4 89bcc677 85ead0e0 85eabd10 85ead09c ataport!IdeProcessCompletedRequests+0x40
8078af48 838c31b5 85ead09c 85ead028 00000000 ataport!IdePortCompletionDpc+0xab
8078afa4 838c3018 83976d20 88015678 00000000 nt!KiExecuteAllDpcs+0xf9
8078aff4 838c27dc 8c399440 00000000 00000000 nt!KiRetireDpcList+0xd5
8078aff8 8c399440 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
WARNING: Frame IP not in any known module. Following frames may be wrong.
838c27dc 00000000 0000001a 00d6850f bb830000 0x8c399440


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdeLogCrbEnd+15
89bc3e41 885621          mov     byte ptr [esi+21h],dl

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  ataport!IdeLogCrbEnd+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce788e8

FAILURE_BUCKET_ID:  0xD1_ataport!IdeLogCrbEnd+15

BUCKET_ID:  0xD1_ataport!IdeLogCrbEnd+15

Followup: MachineOwner
---------
My System SpecsSystem Spec
19 Apr 2011   #3

Windows 7 Home Premium Service Pack 1 32bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by frisco27 View Post
I turned on my computer and I had this blue screen problem in just a second then my PC reboots. After I logged in, there was a dialog box containing this info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 5A67D72F
BCP2: 00000002
BCP3: 00000001
BCP4: 89BC3E41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041911-39374-01.dmp
C:\Users\Haus of Frisco\AppData\Local\Temp\WER-154518-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I'm bothering that the problem will happen again. Thanks for the help...

These were both caused by your ATAPI IDE Miniport Driver. Part of the OS. To verify and repair yours run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\041911-39374-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x8384b000 PsLoadedModuleList = 0x83995850
Debug session time: Mon Apr 18 22:06:09.393 2011 (GMT-4)
System Uptime: 0 days 0:02:33.173
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {5a67d72f, 2, 1, 89bc3e41}

Probably caused by : ataport.SYS ( ataport!IdeLogCrbEnd+15 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 5a67d72f, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: 89bc3e41, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 839b5718
Unable to read MiSystemVaType memory at 839951a0
 5a67d72f 

CURRENT_IRQL:  2

FAULTING_IP: 
ataport!IdeLogCrbEnd+15
89bc3e41 885621          mov     byte ptr [esi+21h],dl

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  8078ae08 -- (.trap 0xffffffff8078ae08)
ErrCode = 00000002
eax=85eabf98 ebx=86b759c0 ecx=85eabd10 edx=00000005 esi=5a67d70e edi=00000000
eip=89bc3e41 esp=8078ae7c ebp=8078ae80 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
ataport!IdeLogCrbEnd+0x15:
89bc3e41 885621          mov     byte ptr [esi+21h],dl      ds:0023:5a67d72f=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from 89bc3e41 to 8388c5cb

STACK_TEXT:  
8078ae08 89bc3e41 badb0d00 00000005 59879813 nt!KiTrap0E+0x2cf
8078ae80 89bcc214 85eabd10 85eabd10 85ead0e0 ataport!IdeLogCrbEnd+0x15
8078aef4 89bcc677 85ead0e0 85eabd10 85ead09c ataport!IdeProcessCompletedRequests+0x40
8078af48 838c31b5 85ead09c 85ead028 00000000 ataport!IdePortCompletionDpc+0xab
8078afa4 838c3018 83976d20 88015678 00000000 nt!KiExecuteAllDpcs+0xf9
8078aff4 838c27dc 8c399440 00000000 00000000 nt!KiRetireDpcList+0xd5
8078aff8 8c399440 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
WARNING: Frame IP not in any known module. Following frames may be wrong.
838c27dc 00000000 0000001a 00d6850f bb830000 0x8c399440


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdeLogCrbEnd+15
89bc3e41 885621          mov     byte ptr [esi+21h],dl

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  ataport!IdeLogCrbEnd+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce788e8

FAILURE_BUCKET_ID:  0xD1_ataport!IdeLogCrbEnd+15

BUCKET_ID:  0xD1_ataport!IdeLogCrbEnd+15

Followup: MachineOwner
---------
I did your advice...i run system file check then after that i reboot. then after i logged in...it's normal...do i still need something to do after that? thanks.
My System SpecsSystem Spec
.


19 Apr 2011   #4

windows 7 ultimate
 
 

Old and incompatible drivers can and do cause issues with Windows 7. You may wish to update these.

Outdated Drivers. Update:

AsIO.sys Mon Dec 17 09:10:20 2007 Asus PCProbe Utility. Update or uninstall.

cvintdrv.SYS Fri Jun 25 22:57:43 1999 National Instruments LabWindows/CVI. Update or uninstall.

Rt86win7.sys Thu Feb 26 09:04:22 2009 Realtek PCIe GBE Family Controller v7.041

RTKVHDA.sys Tue Jul 28 14:02:38 2009 Realtek HD Audio R2.59
My System SpecsSystem Spec
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 Blue Screen problem...help




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