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Windows 7: BSOD after waking my laptop from sleep


19 Apr 2011   #1

windows 7 ultimate x64
 
 
BSOD after waking my laptop from sleep

Hi, i'm new to these forums, so have some paitence with me.

I've recently installed windows 7 ultimate x 64 on my laptop:

HP Pavilion dv6700.

No hardware changes,just stock.

It almost always crashes (at a rate of 8/10) after I wake my laptop from sleep.

I hope my dump files will help.


My System SpecsSystem Spec
.

19 Apr 2011   #2

Windows 8.1 Pro x64
 
 

Your BSODs are caused by HotSpot Shield or any other program made by AnchorFree Inc
Please remove any of these programs
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1097, 4440005, fffffa800213b370}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff80002f110e8
Probably caused by : HssDrv.sys ( HssDrv+2bac )


BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000004440005, Memory contents of the pool block
Arg4: fffffa800213b370, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa800213b370 

FREED_POOL_TAG:  aPmI

BUGCHECK_STR:  0xc2_7_aPmI

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e0abe9 to fffff80002ce0640

STACK_TEXT:  
fffff880`0844f228 fffff800`02e0abe9 : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`04440005 : nt!KeBugCheckEx
fffff880`0844f230 fffff880`016da195 : 00000000`00000000 00000000`00000000 00000000`6370444e 00000000`00000000 : nt!ExDeferredFreePool+0x1201
fffff880`0844f2e0 fffff880`011e3bac : fffff880`0844f520 fffffa80`02ec6f08 fffffa80`02ec6f08 fffffa80`02ec6f08 : ndis!NdisFreeMemory+0x15
fffff880`0844f310 fffff880`0844f520 : fffffa80`02ec6f08 fffffa80`02ec6f08 fffffa80`02ec6f08 fffff880`011ed100 : HssDrv+0x2bac
fffff880`0844f318 fffffa80`02ec6f08 : fffffa80`02ec6f08 fffffa80`02ec6f08 fffff880`011ed100 00000000`00000004 : 0xfffff880`0844f520
fffff880`0844f320 fffffa80`02ec6f08 : fffffa80`02ec6f08 fffff880`011ed100 00000000`00000004 fffffa80`02ec7690 : 0xfffffa80`02ec6f08
fffff880`0844f328 fffffa80`02ec6f08 : fffff880`011ed100 00000000`00000004 fffffa80`02ec7690 fffffa80`0213b370 : 0xfffffa80`02ec6f08
fffff880`0844f330 fffff880`011ed100 : 00000000`00000004 fffffa80`02ec7690 fffffa80`0213b370 fffffa80`02ec6f08 : 0xfffffa80`02ec6f08
fffff880`0844f338 00000000`00000004 : fffffa80`02ec7690 fffffa80`0213b370 fffffa80`02ec6f08 fffffa80`00000000 : HssDrv+0xc100
fffff880`0844f340 fffffa80`02ec7690 : fffffa80`0213b370 fffffa80`02ec6f08 fffffa80`00000000 00000000`00000000 : 0x4
fffff880`0844f348 fffffa80`0213b370 : fffffa80`02ec6f08 fffffa80`00000000 00000000`00000000 fffff880`016d9723 : 0xfffffa80`02ec7690
fffff880`0844f350 fffffa80`02ec6f08 : fffffa80`00000000 00000000`00000000 fffff880`016d9723 00000000`00000000 : 0xfffffa80`0213b370
fffff880`0844f358 fffffa80`00000000 : 00000000`00000000 fffff880`016d9723 00000000`00000000 fffffa80`0213b370 : 0xfffffa80`02ec6f08
fffff880`0844f360 00000000`00000000 : fffff880`016d9723 00000000`00000000 fffffa80`0213b370 fffffa80`05ac31c8 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HssDrv+2bac
fffff880`011e3bac ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HssDrv+2bac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HssDrv

IMAGE_NAME:  HssDrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c7fe308

FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac

BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Apr 2011   #3

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Your BSODs are caused by HotSpot Shield or any other program made by AnchorFree Inc
Please remove any of these programs
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck C2, {7, 1097, 4440005, fffffa800213b370}
 
Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff80002f110e8
Probably caused by : HssDrv.sys ( HssDrv+2bac )
 
 
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000004440005, Memory contents of the pool block
Arg4: fffffa800213b370, Address of the block of pool being deallocated
 
Debugging Details:
------------------
 
 
POOL_ADDRESS:  fffffa800213b370 
 
FREED_POOL_TAG:  aPmI
 
BUGCHECK_STR:  0xc2_7_aPmI
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
LAST_CONTROL_TRANSFER:  from fffff80002e0abe9 to fffff80002ce0640
 
STACK_TEXT:  
fffff880`0844f228 fffff800`02e0abe9 : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`04440005 : nt!KeBugCheckEx
fffff880`0844f230 fffff880`016da195 : 00000000`00000000 00000000`00000000 00000000`6370444e 00000000`00000000 : nt!ExDeferredFreePool+0x1201
fffff880`0844f2e0 fffff880`011e3bac : fffff880`0844f520 fffffa80`02ec6f08 fffffa80`02ec6f08 fffffa80`02ec6f08 : ndis!NdisFreeMemory+0x15
fffff880`0844f310 fffff880`0844f520 : fffffa80`02ec6f08 fffffa80`02ec6f08 fffffa80`02ec6f08 fffff880`011ed100 : HssDrv+0x2bac
fffff880`0844f318 fffffa80`02ec6f08 : fffffa80`02ec6f08 fffffa80`02ec6f08 fffff880`011ed100 00000000`00000004 : 0xfffff880`0844f520
fffff880`0844f320 fffffa80`02ec6f08 : fffffa80`02ec6f08 fffff880`011ed100 00000000`00000004 fffffa80`02ec7690 : 0xfffffa80`02ec6f08
fffff880`0844f328 fffffa80`02ec6f08 : fffff880`011ed100 00000000`00000004 fffffa80`02ec7690 fffffa80`0213b370 : 0xfffffa80`02ec6f08
fffff880`0844f330 fffff880`011ed100 : 00000000`00000004 fffffa80`02ec7690 fffffa80`0213b370 fffffa80`02ec6f08 : 0xfffffa80`02ec6f08
fffff880`0844f338 00000000`00000004 : fffffa80`02ec7690 fffffa80`0213b370 fffffa80`02ec6f08 fffffa80`00000000 : HssDrv+0xc100
fffff880`0844f340 fffffa80`02ec7690 : fffffa80`0213b370 fffffa80`02ec6f08 fffffa80`00000000 00000000`00000000 : 0x4
fffff880`0844f348 fffffa80`0213b370 : fffffa80`02ec6f08 fffffa80`00000000 00000000`00000000 fffff880`016d9723 : 0xfffffa80`02ec7690
fffff880`0844f350 fffffa80`02ec6f08 : fffffa80`00000000 00000000`00000000 fffff880`016d9723 00000000`00000000 : 0xfffffa80`0213b370
fffff880`0844f358 fffffa80`00000000 : 00000000`00000000 fffff880`016d9723 00000000`00000000 fffffa80`0213b370 : 0xfffffa80`02ec6f08
fffff880`0844f360 00000000`00000000 : fffff880`016d9723 00000000`00000000 fffffa80`0213b370 fffffa80`05ac31c8 : 0xfffffa80`00000000
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
HssDrv+2bac
fffff880`011e3bac ??              ???
 
SYMBOL_STACK_INDEX:  3
 
SYMBOL_NAME:  HssDrv+2bac
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: HssDrv
 
IMAGE_NAME:  HssDrv.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  4c7fe308
 
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
 
BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
 
Followup: MachineOwner
---------
Hmm..I will try this, but I think it was crashing even before I installed it.

I'll post any more info on this issue later.
My System SpecsSystem Spec
.


10 May 2011   #4

windows 7 ultimate x64
 
 

I just found out that there might be another thing causing the crash...here are some more minidump files
My System SpecsSystem Spec
10 May 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Nothing new here. BSODs are still being caused by the Hotspot shield driver. Did you uninstall the program when you were asked to a couple weeks ago?

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue May 10 07:15:43.214 2011 (UTC - 4:00)
System Uptime: 0 days 21:52:17.071
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )
BUGCHECK_STR:  0xc2_7_aPmI
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
BiosReleaseDate = 03/24/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC    
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon May  9 09:22:51.224 2011 (UTC - 4:00)
System Uptime: 0 days 21:43:23.206
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )
BUGCHECK_STR:  0xc2_7_aPmI
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
BiosReleaseDate = 03/24/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC    
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  8 11:38:43.280 2011 (UTC - 4:00)
System Uptime: 0 days 4:29:55.262
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )
BUGCHECK_STR:  0xc2_7_aPmI
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
BiosReleaseDate = 03/24/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC    
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat May  7 12:33:18.471 2011 (UTC - 4:00)
System Uptime: 0 days 7:32:27.453
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )
BUGCHECK_STR:  0xc2_7_aPmI
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
BiosReleaseDate = 03/24/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC    
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri May  6 20:06:48.010 2011 (UTC - 4:00)
System Uptime: 0 days 4:57:00.992
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )
BUGCHECK_STR:  0xc2_7_aPmI
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac
BiosReleaseDate = 03/24/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6700 Notebook PC    
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 BSOD after waking my laptop from sleep




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