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Windows 7: Blue Screen on Resume in Windows 7


19 Apr 2011   #1

Windows 7 Home Premium 64Bit
 
 
Blue Screen on Resume in Windows 7

I have a Toshiba Satellite C660-11K link

When I bought it I had problems with the keyboard not working properly but this was fixed by doing a BIOS update.

Now and then it would bluescreen but I just considered this a normal occurrence of using a computer if it happens now and then.

I hibernate my laptop and recently when resuming from hibernation it bluescreen's 50% of the time

Within this 50% of the time:

10% it will restart and give me options to 'continue system resume' and 'delete resotoration data' option 1 works fine

10% of the time it will restart and act as if it hadn't been hibernated i.e. startup as if it had been shut down

the other 80% of the time it just stays on the bluescreen

All windows updates are installed and all drivers are up-to-date (well according to device manager and the toshiba tempro software but I'm not sure if they are telling the true story)

NB: It only bluescreens when resuming from hibernation - not at any other time
---

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF6FC4005E000
BCP2: 0000000000000000
BCP3: FFFFF80002C8CDA6
BCP4: 0000000000000009
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:WindowsMinidump�41711-18564-01.dmp
C:UsersQasimAppDataLocalTempWER-51137-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt

---

Bluescreen view has a pink line on: ntoskrnl.exe ntoskrnl.exe+2bfc5 fffff800`02c02000 fffff800`031ec000 0x005ea000 0x4ce7951a 20/11/2010 10:30:02 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

so this is making me think software issue rather than hardware?

---

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
- the original installed OS on the system?
- an OEM or full retail version?
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)?
- What is the age of OS installation (have you re-installed the OS?)
64bit
Original
OEM

4 months
4 months (no)

(don't see a paperclip so uploaded to filefactory)

Blue_Screen_Error_upload.zip - download now for free. File sharing. Software file sharing. Free file hosting. File upload. FileFactory.com

My System SpecsSystem Spec
.

19 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Userofwin7 View Post
I have a Toshiba Satellite C660-11K link

When I bought it I had problems with the keyboard not working properly but this was fixed by doing a BIOS update.

Now and then it would bluescreen but I just considered this a normal occurrence of using a computer if it happens now and then.

I hibernate my laptop and recently when resuming from hibernation it bluescreen's 50% of the time

Within this 50% of the time:

10% it will restart and give me options to 'continue system resume' and 'delete resotoration data' option 1 works fine

10% of the time it will restart and act as if it hadn't been hibernated i.e. startup as if it had been shut down

the other 80% of the time it just stays on the bluescreen

All windows updates are installed and all drivers are up-to-date (well according to device manager and the toshiba tempro software but I'm not sure if they are telling the true story)

NB: It only bluescreens when resuming from hibernation - not at any other time
---

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF6FC4005E000
BCP2: 0000000000000000
BCP3: FFFFF80002C8CDA6
BCP4: 0000000000000009
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:WindowsMinidump�41711-18564-01.dmp
C:UsersQasimAppDataLocalTempWER-51137-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt

---

Bluescreen view has a pink line on: ntoskrnl.exe ntoskrnl.exe+2bfc5 fffff800`02c02000 fffff800`031ec000 0x005ea000 0x4ce7951a 20/11/2010 10:30:02 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

so this is making me think software issue rather than hardware?

---

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
- the original installed OS on the system?
- an OEM or full retail version?
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)?
- What is the age of OS installation (have you re-installed the OS?)
64bit
Original
OEM

4 months
4 months (no)

(don't see a paperclip so uploaded to filefactory)

Blue_Screen_Error_upload.zip - download now for free. File sharing. Software file sharing. Free file hosting. File upload. FileFactory.com

Virtually identical these all blame your pssdk42.sys. That is your Packet sniffer driver. I would remove it. Bandwidth monitor, bandwidth speed test, bandwidth and traffic monitoring tool for Windows. Your is almost 2 years old.



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\041911-18423-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c02000 PsLoadedModuleList = 0xfffff800`02e47e90
Debug session time: Tue Apr 19 11:10:50.388 2011 (GMT-4)
System Uptime: 0 days 9:48:32.871
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6fc400fd000, 0, fffff80002c71da6, 9}

Unable to load image \??\C:\Windows\system32\Drivers\pssdk42.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pssdk42.sys
*** ERROR: Module load completed but symbols could not be loaded for pssdk42.sys

Could not read faulting driver name
Probably caused by : pssdk42.sys ( pssdk42+1ee3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff6fc400fd000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002c71da6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000009, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb30e8
 fffff6fc400fd000 

FAULTING_IP: 
nt!MmBuildMdlForNonPagedPool+136
fffff800`02c71da6 498b11          mov     rdx,qword ptr [r9]

MM_INTERNAL_CODE:  9

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  networx.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88009a5b730 -- (.trap 0xfffff88009a5b730)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000ab6
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c71da6 rsp=fffff88009a5b8c8 rbp=fffff6fb7e2007e8
 r8=0000000000000800  r9=fffff6fc400fd000 r10=fffffa800a539000
r11=00000383ca43ca20 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!MmBuildMdlForNonPagedPool+0x136:
fffff800`02c71da6 498b11          mov     rdx,qword ptr [r9] ds:000e:fffff6fc`400fd000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c2dfc5 to fffff80002c82640

STACK_TEXT:  
fffff880`09a5b5c8 fffff800`02c2dfc5 : 00000000`00000050 fffff6fc`400fd000 00000000`00000000 fffff880`09a5b730 : nt!KeBugCheckEx
fffff880`09a5b5d0 fffff800`02c8076e : 00000000`00000000 fffff6fc`400fd000 00000000`00000000 00000000`00000800 : nt! ?? ::FNODOBFM::`string'+0x45edd
fffff880`09a5b730 fffff800`02c71da6 : fffffa80`06bf1e3c 00000000`00000000 fffff880`016b4829 00000000`0000000e : nt!KiPageFault+0x16e
fffff880`09a5b8c8 fffff880`016b4829 : 00000000`0000000e 00000000`00000001 fffffa80`06bf1e28 fffff880`1f8c2a80 : nt!MmBuildMdlForNonPagedPool+0x136
fffff880`09a5b8e0 fffff880`02f3eee3 : 00000000`00000000 fffff880`1f8c2a80 fffffa80`06aaf550 fffffa80`06aaf400 : ndis!NdisAllocateBuffer+0x49
fffff880`09a5b920 00000000`00000000 : fffff880`1f8c2a80 fffffa80`06aaf550 fffffa80`06aaf400 00000000`fffffff2 : pssdk42+0x1ee3


STACK_COMMAND:  kb

FOLLOWUP_IP: 
pssdk42+1ee3
fffff880`02f3eee3 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  pssdk42+1ee3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: pssdk42

IMAGE_NAME:  pssdk42.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a40c68d

FAILURE_BUCKET_ID:  X64_0x50_pssdk42+1ee3

BUCKET_ID:  X64_0x50_pssdk42+1ee3

Followup: MachineOwner
---------

0: kd> lmvm pssdk42
start             end                 module name
fffff880`02f3d000 fffff880`02f4e000   pssdk42  T (no symbols)           
    Loaded symbol image file: pssdk42.sys
    Image path: \??\C:\Windows\system32\Drivers\pssdk42.sys
    Image name: pssdk42.sys
    Timestamp:        Tue Jun 23 08:11:57 2009 (4A40C68D)
    CheckSum:         00019BA3
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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