I have a Toshiba Satellite C660-11K link
When I bought it I had problems with the keyboard not working properly but this was fixed by doing a BIOS update.
Now and then it would bluescreen but I just considered this a normal occurrence of using a computer if it happens now and then.
I hibernate my laptop and recently when resuming from hibernation it bluescreen's 50% of the time
Within this 50% of the time:
10% it will restart and give me options to 'continue system resume' and 'delete resotoration data' option 1 works fine
10% of the time it will restart and act as if it hadn't been hibernated i.e. startup as if it had been shut down
the other 80% of the time it just stays on the bluescreen
All windows updates are installed and all drivers are up-to-date (well according to device manager and the toshiba tempro software but I'm not sure if they are telling the true story)
NB: It only bluescreens when resuming from hibernation - not at any other time
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
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Bluescreen view has a pink line on: ntoskrnl.exe ntoskrnl.exe+2bfc5 fffff800`02c02000 fffff800`031ec000 0x005ea000 0x4ce7951a 20/11/2010 10:30:02 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
so this is making me think software issue rather than hardware?
--- Is Windows 7 . . . - x86 (32-bit) or x64 ? - the original installed OS on the system? - an OEM or full retail version? - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? - What is the age of OS installation (have you re-installed the OS?)
4 months (no)
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