I'm having the BSOD too :(


  1. Posts : 12
    Windows 7 64 bit
       #1

    I'm having the BSOD too :(


    So I read the stickied BSOD forum post and tried to follow the instructions to the best of my ability. I've attached the two files requested as a zip folder.

    So here's the story... have a custom built PC that worked like a champ for about a year. Then slowly I started having some crashing problems. They seem to be fairly random and also when I'm gaming more often than not. I tried updating everything and running all kinds of scans to see if it was a virus. Nothing showed up and it kept crashing. So a few days ago I formated everything and reinstalled windows 7. And I'm still getting the BSOD.

    Here is a brief summary of what the BSOD says:
    Check for Bios updates.

    Try new video hardware.

    Disable BIOS memory options such as caching or shadowing.

    Technical info:
    *** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88014B96CEE, 0xFFFFF88004A436A8, 0xFFFFF99004A42F10)

    *** dxgmmsl.sys - Address FFFFF88014B96CEE base at FFFFF88014B76000, DateStamp 4d3fa174



    This is Windows 7 64bit.

    It is an OEM version, although I purchased it through a retailer (didn't know it was OEM or what that meant at the time) and installed it on the computer myself. Not sure if that means anything important or not?

    The computer is about a year old and all the hardware with it. It was built from scratch.

    The current OS installation is only a few days old, but fully auto updated.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    RxDawg said:
    So I read the stickied BSOD forum post and tried to follow the instructions to the best of my ability. I've attached the two files requested as a zip folder.

    So here's the story... have a custom built PC that worked like a champ for about a year. Then slowly I started having some crashing problems. They seem to be fairly random and also when I'm gaming more often than not. I tried updating everything and running all kinds of scans to see if it was a virus. Nothing showed up and it kept crashing. So a few days ago I formated everything and reinstalled windows 7. And I'm still getting the BSOD.

    Here is a brief summary of what the BSOD says:
    Check for Bios updates.

    Try new video hardware.

    Disable BIOS memory options such as caching or shadowing.

    Technical info:
    *** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88014B96CEE, 0xFFFFF88004A436A8, 0xFFFFF99004A42F10)

    *** dxgmmsl.sys - Address FFFFF88014B96CEE base at FFFFF88014B76000, DateStamp 4d3fa174



    This is Windows 7 64bit.

    It is an OEM version, although I purchased it through a retailer (didn't know it was OEM or what that meant at the time) and installed it on the computer myself. Not sure if that means anything important or not?

    The computer is about a year old and all the hardware with it. It was built from scratch.

    The current OS installation is only a few days old, but fully auto updated.

    One probably caused by your video card, the other memory corruption by a drive (also possibly your video driver).

    I would re-install the video driver and run memtest

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.



    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86.com - Memory Diagnostic

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.



    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\041911-21918-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Machine Name:
    Kernel base = 0xfffff800`0284e000 PsLoadedModuleList = 0xfffff800`02a8be50
    Debug session time: Tue Apr 19 20:29:12.455 2011 (GMT-4)
    System Uptime: 0 days 3:47:17.172
    Loading Kernel Symbols
    ...............................................................
    .....Image path too long, possible corrupt data.
    ...........................................................
    ...............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88014b96cee, fffff88004a436a8, fffff88004a42f10}
    
    Image path too long, possible corrupt data.
    Image path too long, possible corrupt data.
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88014b96cee, The address that the exception occurred at
    Arg3: fffff88004a436a8, Exception Record Address
    Arg4: fffff88004a42f10, Context Record Address
    
    Debugging Details:
    ------------------
    
    Image path too long, possible corrupt data.
    Image path too long, possible corrupt data.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22
    fffff880`14b96cee 488b18          mov     rbx,qword ptr [rax]
    
    EXCEPTION_RECORD:  fffff88004a436a8 -- (.exr 0xfffff88004a436a8)
    ExceptionAddress: fffff88014b96cee (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x0000000000000022)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000
    
    CONTEXT:  fffff88004a42f10 -- (.cxr 0xfffff88004a42f10)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800938f000
    rdx=fffffa8007142770 rsi=fffffa8007652120 rdi=fffffa800938f000
    rip=fffff88014b96cee rsp=fffff88004a438e0 rbp=fffffa8007654368
     r8=fffffa80070b2a01  r9=0000000000000100 r10=0000000000000000
    r11=00000000000000a6 r12=0000000000000082 r13=0000000000000001
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x22:
    fffff880`14b96cee 488b18          mov     rbx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002af60e0
     0000000000000000 
    
    FOLLOWUP_IP: 
    dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22
    fffff880`14b96cee 488b18          mov     rbx,qword ptr [rax]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffff88014b93ed3 to fffff88014b96cee
    
    STACK_TEXT:  
    fffff880`04a438e0 fffff880`14b93ed3 : 00000000`00000000 fffffa80`07652120 00000000`00000082 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x22
    fffff880`04a43910 fffff880`14bae65d : 00000000`00000100 fffff8a0`02b6dc30 fffffa80`00000000 fffffa80`070b2aa0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x43f
    fffff880`04a43ae0 fffff880`14bae398 : fffff800`03bdc080 fffff880`14badd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`04a43cd0 fffff880`14bade96 : 00000000`00000000 fffffa80`0a421610 00000000`00000080 fffffa80`090f9410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`04a43d00 fffff800`02b617c6 : 00000000`03285f51 fffffa80`093575e0 fffffa80`06a0dae0 fffffa80`093575e0 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`04a43d40 fffff800`0289cc26 : fffff800`02a38e80 fffffa80`093575e0 fffff800`02a46c40 fffff880`01234534 : nt!PspSystemThreadStartup+0x5a
    fffff880`04a43d80 00000000`00000000 : fffff880`04a44000 fffff880`04a3e000 fffff880`04a43690 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -db !dxgmms1
    7 errors : !dxgmms1 (fffff88014b96351-fffff88014b96f81)
    fffff88014b96350  21 *10  8b  81  34  0c  00  00  f7  d0  85  c2  74  04  32  c0 !...4.......t.2.
    ...
    fffff88014b963d0  74  26  45  33  c0  f6  c2  01  74 *17  49  8b  81  38  0c  00 t&E3....t.I..8..
    ...
    fffff88014b96440  89 *8d  24  b8  00  00  00  eb  0b  48  8b  cf  48  89  8c  24 ..$......H..H..$
    ...
    fffff88014b967e0  48 *88  78  18  48  89  78  20  48  8b  d0  8b  ce  ff  15  e5 H.x.H.x H.......
    ...
    fffff88014b96b30  18  49  3b  d6  74  28  41  3b  f6 *74  12  48  8b  07  48  8b .I;.t(A;.t.H..H.
    ...
    fffff88014b96ef0  0f  85  aa  fe  ff  ff  41  80  fe *00  74  18  48  8b  43  70 ......A...t.H.Cp
    ...
    fffff88014b96f80  00 *b8  02  00  00  00  ff  15  54  04  ff  ff  b9  02  00  00 ........T.......
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  STRIDE
    
    STACK_COMMAND:  .cxr 0xfffff88004a42f10 ; kb
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE
    
    Followup: memory_corruption
    ---------
      My Computer


  3. Posts : 12
    Windows 7 64 bit
    Thread Starter
       #3

    Thanks for the tips. I was leaning towards the video card too, but you never know. I'll try the driver sweeper and reinstalling the drivers to see if that helps first.

    Then I'll try out the memtest you suggested. I did try the repair from my Windows 7 CD. It ran a memory test without any issues, but I think it was a faster test than what you are suggesting.

    Again thanks for the suggestions and the quick reply.
      My Computer


  4. Posts : 12
    Windows 7 64 bit
    Thread Starter
       #4

    I wanted to give it some time to make sure it was fixed. But the only thing I did was use the driver sweeper program you linked to clean out the video driver. Then I went into safe mode and installed the same video driver software. It's been about a week and so far so good. Interesting that it could of been something so simple as that. But for now, I'm going to report this as fixed. Thanks for the help!
      My Computer


  5. Posts : 12
    Windows 7 64 bit
    Thread Starter
       #5

    Well of course I spoke too soon. It's not fixed and I indeed got the BSOD again while in the middle of a game. I'll try the other suggestions and get back to ya.
      My Computer


 

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