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Windows 7: Windows Crash Report Need Help

19 Apr 2011   #1

Windows 7 Home Premium 64bit
 
 
Computer Randomly Crashes/Turns off, Need Help

Is Windows 7...
x64
Original installed OS
Full retail version

1 year old (Christmas)
Have not reinstalled OS


My computer (Asus CG1330) randomly shuts off at times and i dont know how to fix it. Hoping you guys can help. I have included Windows_NT6_BSOD_jcgriff2 and the PERFMON HTML file in the Zip File.

Thanks

My System SpecsSystem Spec
.

19 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jjllama View Post
Is Windows 7...
x64
Original installed OS
Full retail version

1 year old (Christmas)
Have not reinstalled OS


My computer (Asus CG1330) randomly shuts off at times and i dont know how to fix it. Hoping you guys can help. I have included Windows_NT6_BSOD_jcgriff2 and the PERFMON HTML file in the Zip File.

Thanks
All of the crashes prior to 3/19 were BC 116 which is a video driver/card problem. Those after that date all refer to hardware (BC 124)

I would re-install the video driver using these and read the 124 instructions for what it means and what to try

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.




Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try


Ken
My System SpecsSystem Spec
19 Apr 2011   #3

Windows 7 Home Premium 64bit
 
 

Thanks a bundle. When you say "I would re-install the video driver using these and read the 124 instructions for what it means and what to try" what exactly do you mean? using the Guru3d - Driver Sweeper or something else. Thanks though.
My System SpecsSystem Spec
.


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