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Windows 7: Problems with machine BSOD during idle time

20 Apr 2011   #1
toozie21

Windows 7 Home Premium x64
 
 
Problems with machine BSOD during idle time

So I have been trolling around for a few days attempting to solve this issue on my own, but to no avail. I have run the BSOD Dump & System File Collection app as well as the System Health Report (both zipped and included).

I have never "seen" the BSOD happen on this machine, I just come back to it and it has happened, so I am guessing it is happening during an idle time and isn't heat related so much as RAM/SLEEP/ETC.

This morning I ran the "powercfg -h on" command that some have recommended, but I don't have a whole lot of faith in it. This seems to be happening about once or twice a day now, everyday. and I can't seem to find a reason why.

This is a Gateway machine that is a bout a year old running OEM WIN HOME x64 with the original install. Everything was peachy until about a week ago.

Not sure if this is relevant or not, but recently while watching youtube or listening to MP3s, I was getting a very annoying stutter sound in the audio. I disabled one of the two audio drivers to see if that would help (did that yesterday), but I am not sure if that is related to this issue.

Also, you will see in the report it saying I don't have an antivirus installed, that isn't true. I do run Symantec Corporate.

I also ran MDSCHED and rebooted to see how the memory did and it reported no errors.

Any thoughts?
Thanks in advance!!!!


My System SpecsSystem Spec
.
20 Apr 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by toozie21 View Post
So I have been trolling around for a few days attempting to solve this issue on my own, but to no avail. I have run the BSOD Dump & System File Collection app as well as the System Health Report (both zipped and included).

I have never "seen" the BSOD happen on this machine, I just come back to it and it has happened, so I am guessing it is happening during an idle time and isn't heat related so much as RAM/SLEEP/ETC.

This morning I ran the "powercfg -h on" command that some have recommended, but I don't have a whole lot of faith in it. This seems to be happening about once or twice a day now, everyday. and I can't seem to find a reason why.

This is a Gateway machine that is a bout a year old running OEM WIN HOME x64 with the original install. Everything was peachy until about a week ago.

Not sure if this is relevant or not, but recently while watching youtube or listening to MP3s, I was getting a very annoying stutter sound in the audio. I disabled one of the two audio drivers to see if that would help (did that yesterday), but I am not sure if that is related to this issue.

Also, you will see in the report it saying I don't have an antivirus installed, that isn't true. I do run Symantec Corporate.

I also ran MDSCHED and rebooted to see how the memory did and it reported no errors.

Any thoughts?
Thanks in advance!!!!

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try


I would also remove Symantec if possible as it is frequently the cause of BSOD's

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\042011-40326-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Wed Apr 20 00:40:00.389 2011 (GMT-4)
System Uptime: 0 days 6:43:04.005
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007957028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007957028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03408903 : 00000000`00000124 00000000`00000000 fffffa80`07957028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02f9f5a3 : 00000000`00000001 fffffa80`064c9ea0 00000000`00000000 fffffa80`064c9ef0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`034085c8 : 00000000`00000728 fffffa80`064c9ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03407f1a : fffffa80`064c9ea0 fffff800`00ba8e70 fffffa80`064c9ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03407dd5 : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`033fbe88 : 00000000`00000000 00000000`ffffffff 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e87fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e87e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`0485ff02 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00ba2df8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : usbehci!EHCI_Get32BitFrameNumber+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007957028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03408903 : 00000000`00000124 00000000`00000000 fffffa80`07957028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02f9f5a3 : 00000000`00000001 fffffa80`064c9ea0 00000000`00000000 fffffa80`064c9ef0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`034085c8 : 00000000`00000728 fffffa80`064c9ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03407f1a : fffffa80`064c9ea0 fffff800`00ba8e70 fffffa80`064c9ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03407dd5 : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`033fbe88 : 00000000`00000000 00000000`ffffffff 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e87fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e87e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`0485ff02 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00ba2df8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : usbehci!EHCI_Get32BitFrameNumber+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

Might also want to run memtest to check you memory.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86.com - Memory Diagnostic

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.
My System SpecsSystem Spec
20 Apr 2011   #3
toozie21

Windows 7 Home Premium x64
 
 

OK, thank you for the help. Is there something you recommend that plays nice (antivirus-wise) with Win7?

I will check out the 0x124 page and report back.

Also, I ran the built in memory test, but I realize that the Memtest86 is probably better, so I will give that a shot.

Lastly, so the firefox.exe listed in the bugcheck analysis is more of a red herring I guess?
My System SpecsSystem Spec
.

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 Problems with machine BSOD during idle time




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