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Windows 7: Blue screen and no clue why.

20 Apr 2011   #1

Windows 7 Home Premium
Blue screen and no clue why.

Here is all the info i think you need let me know if you need anything else please.
Also btw i got a anti virus i got no clue why windows say i don't

I get this error sometimes when i play portal 2.(Look at crash.png)

My System SpecsSystem Spec
20 Apr 2011   #2

Windows 10 Pro x64

Your Intel Display Driver is the cause, update it
Intel® Driver Update Utility

Remove iTunes if you have it installed on your laptop, one of its drivers(usbaapl64.sys) was mentioned in the crash

More Info: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Test your RAM RAM - Test with Memtest86+
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8002b003e0, fffff880072c0530, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1d530 )

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa8002b003e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880072c0530, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:

fffff880`072c0530 4889542410      mov     qword ptr [rsp+10h],rdx






fffff880`05be9a58 fffff880`07d23000 : 00000000`00000116 fffffa80`02b003e0 fffff880`072c0530 00000000`00000000 : nt!KeBugCheckEx
fffff880`05be9a60 fffff880`07d22d87 : fffff880`072c0530 fffffa80`02b003e0 fffffa80`04f51210 fffffa80`051e3410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05be9aa0 fffff880`07dc9f07 : fffffa80`02b003e0 00000000`00000000 fffffa80`04f51210 fffffa80`051e3410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`05be9ad0 fffff880`07df7d5a : fffffa80`ffffffff 00000000`00040294 fffff880`05be9c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05be9bb0 fffff880`07dc529e : fffffa80`051e3410 ffffffff`feced300 fffffa80`04f51210 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`05be9bf0 fffff880`07df1e7a : 00000000`00000000 fffffa80`04f51210 00000000`00000080 fffffa80`051e3410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`05be9d00 fffff800`02f85cce : 00000000`fffffc32 fffffa80`05057a10 fffffa80`0172b040 fffffa80`05057a10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05be9d40 fffff800`02cd9fe6 : fffff800`02e5ae80 fffffa80`05057a10 fffff800`02e68cc0 fffff880`01225384 : nt!PspSystemThreadStartup+0x5a
fffff880`05be9d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`072c0530 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+1d530

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
My System SpecsSystem Spec
20 Apr 2011   #3

Windows 7 Home Premium

Itunes really?
My System SpecsSystem Spec


 Blue screen and no clue why.

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