Blue screen and no clue why.


  1. Posts : 10
    Windows 7 Home Premium
       #1

    Blue screen and no clue why.


    Here is all the info i think you need let me know if you need anything else please.
    Also btw i got a anti virus i got no clue why windows say i don't

    I get this error sometimes when i play portal 2.(Look at crash.png)
    Last edited by pryor94; 20 Apr 2011 at 13:52.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Your Intel Display Driver is the cause, update it
    Intel® Driver Update Utility

    Remove iTunes if you have it installed on your laptop, one of its drivers(usbaapl64.sys) was mentioned in the crash

    More Info: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
    Test your RAM RAM - Test with Memtest86+
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8002b003e0, fffff880072c0530, 0, d}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+1d530 )
    
    
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8002b003e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880072c0530, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 000000000000000d, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    igdkmd64+1d530
    fffff880`072c0530 4889542410      mov     qword ptr [rsp+10h],rdx
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`05be9a58 fffff880`07d23000 : 00000000`00000116 fffffa80`02b003e0 fffff880`072c0530 00000000`00000000 : nt!KeBugCheckEx
    fffff880`05be9a60 fffff880`07d22d87 : fffff880`072c0530 fffffa80`02b003e0 fffffa80`04f51210 fffffa80`051e3410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`05be9aa0 fffff880`07dc9f07 : fffffa80`02b003e0 00000000`00000000 fffffa80`04f51210 fffffa80`051e3410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
    fffff880`05be9ad0 fffff880`07df7d5a : fffffa80`ffffffff 00000000`00040294 fffff880`05be9c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`05be9bb0 fffff880`07dc529e : fffffa80`051e3410 ffffffff`feced300 fffffa80`04f51210 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
    fffff880`05be9bf0 fffff880`07df1e7a : 00000000`00000000 fffffa80`04f51210 00000000`00000080 fffffa80`051e3410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
    fffff880`05be9d00 fffff800`02f85cce : 00000000`fffffc32 fffffa80`05057a10 fffffa80`0172b040 fffffa80`05057a10 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`05be9d40 fffff800`02cd9fe6 : fffff800`02e5ae80 fffffa80`05057a10 fffff800`02e68cc0 fffff880`01225384 : nt!PspSystemThreadStartup+0x5a
    fffff880`05be9d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    igdkmd64+1d530
    fffff880`072c0530 4889542410      mov     qword ptr [rsp+10h],rdx
    
    SYMBOL_NAME:  igdkmd64+1d530
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd64
    
    IMAGE_NAME:  igdkmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d558b10
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 10
    Windows 7 Home Premium
    Thread Starter
       #3

    Itunes really?
      My Computer


 

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