BSOD - Just did fresh install


  1. Posts : 3
    Windows 7
       #1

    BSOD - Just did fresh install


    Hey guys, I have a client that was having problems with her machine crashing.

    Brand new Dell Optiplex 380, Intel Core 2 Duo 3Ghz, 4GB, Win7 Pro 64 Bit, Intel Graphics.

    Running Vipre Antivirus, Mozy Online Backup, and variety of other programs (Word 2003, Office 2010, HotDocs)

    I formatted the machine the other day as she was having problems originally, so I decided to wipe the preloaded image and start over. Today (1 day later) she was having problem connecting remotely using Logmein Pro.

    WhoCrashed:

    On Fri 4/22/2011 2:33:12 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: cdd.dll (cdd+0xDC51)
    Bugcheck code: 0x50 (0xFFFFF900C74527A0, 0x0, 0xFFFFF960006BDC51, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\cdd.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Canonical Display Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    I attached the memory dump, but I have been beating my head on this.

    Was going to remove Vipre for a week and see how it goes but I haven't had any issue with this AV before
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Your RaInfo.sys, part of LogMeIn seems to be the cause. Please remove this software
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Same thing is happening after logmein has been uninstalled. Put GoToMyPC on it.

    cdd.dll is what Who Crashed says.

    I attached the dmp files again.

    Any help guys? We are now having this happen on 3 Dell Optiplex 380.
      My Computer


  4. Posts : 3
    Windows 7
    Thread Starter
       #4

    any help is appreciated. Thanks!
      My Computer


 

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