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Windows 7: BSOD - Just did fresh install

22 Apr 2011   #1

Windows 7
BSOD - Just did fresh install

Hey guys, I have a client that was having problems with her machine crashing.

Brand new Dell Optiplex 380, Intel Core 2 Duo 3Ghz, 4GB, Windows 7 Pro 64 Bit, Intel Graphics.

Running Vipre Antivirus, Mozy Online Backup, and variety of other programs (Word 2003, Office 2010, HotDocs)

I formatted the machine the other day as she was having problems originally, so I decided to wipe the preloaded image and start over. Today (1 day later) she was having problem connecting remotely using Logmein Pro.


On Fri 4/22/2011 2:33:12 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: cdd.dll (cdd+0xDC51)
Bugcheck code: 0x50 (0xFFFFF900C74527A0, 0x0, 0xFFFFF960006BDC51, 0x0)
file path: C:\Windows\system32\cdd.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Canonical Display Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

I attached the memory dump, but I have been beating my head on this.

Was going to remove Vipre for a week and see how it goes but I haven't had any issue with this AV before

My System SpecsSystem Spec

22 Apr 2011   #2

Windows 8.1 Pro x64

Your RaInfo.sys, part of LogMeIn seems to be the cause. Please remove this software
My System SpecsSystem Spec
09 May 2011   #3

Windows 7

Same thing is happening after logmein has been uninstalled. Put GoToMyPC on it.

cdd.dll is what Who Crashed says.

I attached the dmp files again.

Any help guys? We are now having this happen on 3 Dell Optiplex 380.
My System SpecsSystem Spec

09 May 2011   #4

Windows 7

any help is appreciated. Thanks!
My System SpecsSystem Spec

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