Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - Just did fresh install


22 Apr 2011   #1

Windows 7
 
 
BSOD - Just did fresh install

Hey guys, I have a client that was having problems with her machine crashing.

Brand new Dell Optiplex 380, Intel Core 2 Duo 3Ghz, 4GB, Windows 7 Pro 64 Bit, Intel Graphics.

Running Vipre Antivirus, Mozy Online Backup, and variety of other programs (Word 2003, Office 2010, HotDocs)

I formatted the machine the other day as she was having problems originally, so I decided to wipe the preloaded image and start over. Today (1 day later) she was having problem connecting remotely using Logmein Pro.

WhoCrashed:

On Fri 4/22/2011 2:33:12 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: cdd.dll (cdd+0xDC51)
Bugcheck code: 0x50 (0xFFFFF900C74527A0, 0x0, 0xFFFFF960006BDC51, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\cdd.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Canonical Display Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


I attached the memory dump, but I have been beating my head on this.

Was going to remove Vipre for a week and see how it goes but I haven't had any issue with this AV before

My System SpecsSystem Spec
.

22 Apr 2011   #2

Windows 8.1 Pro x64
 
 

Your RaInfo.sys, part of LogMeIn seems to be the cause. Please remove this software
My System SpecsSystem Spec
09 May 2011   #3

Windows 7
 
 

Same thing is happening after logmein has been uninstalled. Put GoToMyPC on it.

cdd.dll is what Who Crashed says.

I attached the dmp files again.

Any help guys? We are now having this happen on 3 Dell Optiplex 380.
My System SpecsSystem Spec
.


09 May 2011   #4

Windows 7
 
 

any help is appreciated. Thanks!
My System SpecsSystem Spec
Reply

 BSOD - Just did fresh install




Thread Tools



Similar help and support threads for2: BSOD - Just did fresh install
Thread Forum
BSOD playing Guild Wars 2, recent SSD install and fresh install of W7 BSOD Help and Support
Solved BSOD on fresh install when install updates, misc error codes BSOD Help and Support
BSOD after fresh install BSOD Help and Support
BSOD after fresh install BSOD Help and Support
BSoD - Fresh install BSOD Help and Support
BSOD crashes after fresh install of 7 64bit install BSOD Help and Support
Random BSOD - Fresh install, fresh system BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:28 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33