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Windows 7: Constant BSOD problem.


22 Apr 2011   #1

Windows 7 Ultimate 64bit
 
 
Constant BSOD problem.

Hello, greetings to all.
I have some problems with BSOD. About one month, month and a half my PC started freezing and BSOD errors were shown to me. The problem was i couldn't do anything on the PC, 'cos it crashed sometimes even when playing Spider Solitaire. The freezes and BSOD were random, and the codes of the BSOD were:
0x000000A
0x0000001E
Actually, first after few crashes i went to Event Viewer and I found only one error constantly shown:
Source: atapi Event ID: 11 General: The driver detected a controller error on \Device\Ide\IdePort3.
And I thought this was my problem. After some research for this error, I got my hands on some information that it stands for HDD error. So I downloaded Western Digital application for testing HDD fault and bad sectors and it showed nothing. After some more research I came across that Comodo Internet Security is making those crashes. C After uninstalling everything was great, except I felt sorry for uninstalling CIS, 'cos i was pleased with the security it offered. Reinstalling CIS didn't fix the problem, and the program couldn't even update, don't know why. So naturally, I installed software that wouldn't "interfere" with Windows - Windows Essentials. For a week, all was going perfectly, and then, another BSOD, and computer started freezing all over again and showing BSOD, except now it were different codes:
0x0000003B
0x0000001A
I thought it was a virus and tried to update Windows Essentials, the program is working fine, but it was showing me connection error, that didn't existed. I started researching and came up with information that this code is for faulty RAM, so I downloaded Memtest86 v.4.0. and after 8 and a half hours, it showed 8 passes, and zero errors, so I assumed that my RAM is OK. So I tried testing my theory with virus, worm or trojan, and got my self Kaspersky Rescue CD, BitDefender Rescue CD and Norton Bootable Recovery Tool, and run them all, twice! I started with Kaspersky RCD, and the first time I found some trojans and viruses, deleted them, and all scans after say that the PC is clean. Then booted into windows and used Spybot S&D and Malwarebytes, again PC is clean. And then I started researching again and I got some information that Windows Essentials is causing BSODs, so I uninstalled it and installed Avast Free Version, and it's working fine, but freezes and crashes don't stop. Interesting thing I noticed is that freezes start with more than 2150-2300MB RAM Usage, and if sidebar isn't freezed sometimes, it show's 0-10% CPU Usage and RAM doesn't go higher than 3100MB. I don't have anymore ideas about fixing this problem. It couldn't be caused by overheating 'cos I removed the metal covers of the PC housing when initial BSOD crashes started and when it freezes I check temperature and it isn't very warm, normal temperature. Can't solve crashes and freezes, nor even reduce them, and I don't have anymore ideas.
System spec's are:
Motherboard: ASUS P5Q
CPU: Intel Core 2 Duo E7300 2666Mhz
VGA: nVidia GeForce 9600 GT + 1024MB
RAM: 2x Kingston DDR2 2048MB
Chipset: Intel Eaglelake P45
HDD: Western Digital WD5000AACS 500GB
OS: Windows 7 Ultimate x64
Thanks in advance. Sorry for my bad English, its not my native language.

Looking forward for your answers and hearing from you soon

My System SpecsSystem Spec
.

22 Apr 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by chris93 View Post
Hello, greetings to all.
I have some problems with BSOD. About one month, month and a half my PC started freezing and BSOD errors were shown to me. The problem was i couldn't do anything on the PC, 'cos it crashed sometimes even when playing Spider Solitaire. The freezes and BSOD were random, and the codes of the BSOD were:
0x000000A
0x0000001E
Actually, first after few crashes i went to Event Viewer and I found only one error constantly shown:
Source: atapi Event ID: 11 General: The driver detected a controller error on \Device\Ide\IdePort3.
And I thought this was my problem. After some research for this error, I got my hands on some information that it stands for HDD error. So I downloaded Western Digital application for testing HDD fault and bad sectors and it showed nothing. After some more research I came across that Comodo Internet Security is making those crashes. C After uninstalling everything was great, except I felt sorry for uninstalling CIS, 'cos i was pleased with the security it offered. Reinstalling CIS didn't fix the problem, and the program couldn't even update, don't know why. So naturally, I installed software that wouldn't "interfere" with Windows - Windows Essentials. For a week, all was going perfectly, and then, another BSOD, and computer started freezing all over again and showing BSOD, except now it was different code:
0x0000003B
I thought it was a virus and tried to update Windows Essentials, the program is working fine, but it was showing me connection error, that didn't existed. I started researching and came up with information that this code is for faulty RAM, so I downloaded Memtest86 v.4.0. and after 8 and a half hours, it showed 8 passes, and zero errors, so I assumed that my RAM is OK. So I tried testing my theory with virus, worm or trojan, and got my self Kaspersky Rescue CD, BitDefender Rescue CD and Norton Bootable Recovery Tool, and run them all, twice! I started with Kaspersky RCD, and the first time I found some trojans and viruses, deleted them, and all scans after say that the PC is clean. Then booted into windows and used Spybot S&D and Malwarebytes, again PC is clean. And then I started researching again and I got some information that Windows Essentials is causing BSODs, so I uninstalled it and installed Avast Free Version, and it's working fine, but freezes and crashes don't stop. Interesting thing I noticed is that freezes start with more than 2150-2300MB RAM Usage, and if sidebar isn't freezed sometimes, it show's 0-10% CPU Usage and RAM doesn't go higher than 3100MB. I don't have anymore ideas about fixing this problem. It couldn't be caused by overheating 'cos I removed the metal covers of the PC housing when initial BSOD crashes started and when it freezes I check temperature and it isn't very warm, normal temperature. Can't solve crashes and freezes, nor even reduce them, and I don't have anymore ideas.
System spec's are:
Motherboard: ASUS P5Q
CPU: Intel Core 2 Duo E7300 2666Mhz
VGA: nVidia GeForce 9600 GT + 1024MB
RAM: 2x Kingston DDR2 2048MB
Chipset: Intel Eaglelake P45
HDD: Western Digital WD5000AACS 500GB
OS: Windows 7 Ultimate x64
Thanks in advance. Sorry for my bad English, its not my native language.

Looking forward for your answers and hearing from you soon
Would love to help but no DMP files were included in the upload try this method.





To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
22 Apr 2011   #3

Windows 7 Ultimate 64bit
 
 

I attached Minidump to the previous post. Do you need more dumps? I can recreate BSOD easily, I only need to start 3-4 programs at same time.
My System SpecsSystem Spec
.


22 Apr 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by chris93 View Post
Hello, greetings to all.
I have some problems with BSOD. About one month, month and a half my PC started freezing and BSOD errors were shown to me. The problem was i couldn't do anything on the PC, 'cos it crashed sometimes even when playing Spider Solitaire. The freezes and BSOD were random, and the codes of the BSOD were:
0x000000A
0x0000001E
Actually, first after few crashes i went to Event Viewer and I found only one error constantly shown:
Source: atapi Event ID: 11 General: The driver detected a controller error on \Device\Ide\IdePort3.
And I thought this was my problem. After some research for this error, I got my hands on some information that it stands for HDD error. So I downloaded Western Digital application for testing HDD fault and bad sectors and it showed nothing. After some more research I came across that Comodo Internet Security is making those crashes. C After uninstalling everything was great, except I felt sorry for uninstalling CIS, 'cos i was pleased with the security it offered. Reinstalling CIS didn't fix the problem, and the program couldn't even update, don't know why. So naturally, I installed software that wouldn't "interfere" with Windows - Windows Essentials. For a week, all was going perfectly, and then, another BSOD, and computer started freezing all over again and showing BSOD, except now it were different codes:
0x0000003B
0x0000001A
I thought it was a virus and tried to update Windows Essentials, the program is working fine, but it was showing me connection error, that didn't existed. I started researching and came up with information that this code is for faulty RAM, so I downloaded Memtest86 v.4.0. and after 8 and a half hours, it showed 8 passes, and zero errors, so I assumed that my RAM is OK. So I tried testing my theory with virus, worm or trojan, and got my self Kaspersky Rescue CD, BitDefender Rescue CD and Norton Bootable Recovery Tool, and run them all, twice! I started with Kaspersky RCD, and the first time I found some trojans and viruses, deleted them, and all scans after say that the PC is clean. Then booted into windows and used Spybot S&D and Malwarebytes, again PC is clean. And then I started researching again and I got some information that Windows Essentials is causing BSODs, so I uninstalled it and installed Avast Free Version, and it's working fine, but freezes and crashes don't stop. Interesting thing I noticed is that freezes start with more than 2150-2300MB RAM Usage, and if sidebar isn't freezed sometimes, it show's 0-10% CPU Usage and RAM doesn't go higher than 3100MB. I don't have anymore ideas about fixing this problem. It couldn't be caused by overheating 'cos I removed the metal covers of the PC housing when initial BSOD crashes started and when it freezes I check temperature and it isn't very warm, normal temperature. Can't solve crashes and freezes, nor even reduce them, and I don't have anymore ideas.
System spec's are:
Motherboard: ASUS P5Q
CPU: Intel Core 2 Duo E7300 2666Mhz
VGA: nVidia GeForce 9600 GT + 1024MB
RAM: 2x Kingston DDR2 2048MB
Chipset: Intel Eaglelake P45
HDD: Western Digital WD5000AACS 500GB
OS: Windows 7 Ultimate x64
Thanks in advance. Sorry for my bad English, its not my native language.

Looking forward for your answers and hearing from you soon

Memory management probably caused by asacpi.sys


1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.

The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it. (ASUSTeK Computer Inc. -Support- Drivers and Download Tools)
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

Also some old drivers that need updating

Code:
ASACPI.sys    3/27/2005 10:30:36 PM    fffff880`10bf5000    fffff300`10bfd000    0xfffffa8000008000    0x42476c4c                            
etFilter64.sys    6/13/2007 10:11:11 PM    fffff880`04861000    002ff8f4`048a5a00    0x0030007400044a00    0x4670a3bf                            
etScan64.sys    7/23/2007 06:00:17 PM    fffff880`01eeb000    0058f8d3`01eed400    0x0059005300002400    0x46a524f1
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
22 Apr 2011   #5

Windows 7 Ultimate 64bit
 
 

Thanks for all, you solved my problem.
Best regards
My System SpecsSystem Spec
22 Apr 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by chris93 View Post
Thanks for all, you solved my problem.
Best regards

Great glad you are fixed.


ken
My System SpecsSystem Spec
23 Apr 2011   #7

Windows 7 Ultimate 64bit
 
 

Hi Ken, it's me again. I had some new BSOD and PC started freezing again. It's code was:
0x00000077
I used Blue screen of death (STOP error) information in dump files. to view it's info and it says that the BSOD was started by ntoskrnl.exe. I attached the latest minidump file. I found on one post on this forum that I need to update ASACPI.sys, but I updated it before the BSOD, and now it has time stamp 2009. What can this be?
Best regards. Chris.
My System SpecsSystem Spec
Reply

 Constant BSOD problem.




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