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Windows 7: BlueScreen error


09 Jul 2009   #1

Windows 7
 
 
BlueScreen error

Hello

I'm not sure when this happens,Or what exactly I was doing the same hour. BlueScreen error popup With the following information:

BCCode: 9f
BCP1: 00000003
BCP2: 84B0B7F0
BCP3: 82B40AE0
BCP4: 877B48E8
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1
Bucket: 0x9F_3_IMAGE_rasl2tp.sys

I'd be happy if someone can help me diagnose the problem.

My System SpecsSystem Spec
.

09 Jul 2009   #2

Windows 7 Ultimate 64Bit
 
 

Quote   Quote: Originally Posted by alex188 View Post
Hello

I'm not sure when this happens,Or what exactly I was doing the same hour. BlueScreen error popup With the following information:

BCCode: 9f
BCP1: 00000003
BCP2: 84B0B7F0
BCP3: 82B40AE0
BCP4: 877B48E8
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1
Bucket: 0x9F_3_IMAGE_rasl2tp.sys

I'd be happy if someone can help me diagnose the problem.
u could see if u get any clues as to wots happening from this thread in our sister site: unexpected shutdown to bluescreen - Vista Forums
My System SpecsSystem Spec
09 Jul 2009   #3

Windows 7
 
 

I've made the changes.
I hope it will work.
My System SpecsSystem Spec
.


09 Jul 2009   #4
Microsoft MVP

 
 

Here's a link to a brief description of the error message: Troubleshooting Windows STOP Messages
Most often these are caused by corruptions in the video drivers - but recently we've seen more of these errors from other hardware.

The Bucket section of the report that you posted refers to rasl2tp.sys
This is the RAS L2TP mini-port/call-manager driver which is a part of Windows
Since it's a part of Windows, we assume that it's not at fault (because of the System File Checker (SFC.EXE) function of Windows) - but it leads us to your networking sub-system.

So, I'd first update your networking drivers and carefully check for any network aware applications that also may be running (as they often load networking drivers of their own).

For further info, please go to C:\Windows\Minidump and zip up the files located there. Then upload the .zip file with your next post.

FYI - this is an IRP issue, and I'm going to try something new to track the module that's involved in the IRP (from the crash dump section of Windows Internals that I just got in the mail yesterday).
My System SpecsSystem Spec
09 Jul 2009   #5

Windows 7
 
 

My network card :realtek rt8168b/8111b family pci-e gigabit.
The Windows Update tells the driver current,Can I count on it or search manually?

the file is added to the post


Quote   Quote: Originally Posted by usasma View Post
Here's a link to a brief description of the error message: Troubleshooting Windows STOP Messages
Most often these are caused by corruptions in the video drivers - but recently we've seen more of these errors from other hardware.

The Bucket section of the report that you posted refers to rasl2tp.sys
This is the RAS L2TP mini-port/call-manager driver which is a part of Windows
Since it's a part of Windows, we assume that it's not at fault (because of the System File Checker (SFC.EXE) function of Windows) - but it leads us to your networking sub-system.

So, I'd first update your networking drivers and carefully check for any network aware applications that also may be running (as they often load networking drivers of their own).

For further info, please go to C:\Windows\Minidump and zip up the files located there. Then upload the .zip file with your next post.

FYI - this is an IRP issue, and I'm going to try something new to track the module that's involved in the IRP (from the crash dump section of Windows Internals that I just got in the mail yesterday).
My System SpecsSystem Spec
09 Jul 2009   #6

Windows 7 7600
 
 

I always get a bluescreen when i try to shut down my computer in anyway, even sleep makes it blue screen
My System SpecsSystem Spec
09 Jul 2009   #7
Microsoft MVP

 
 

I don't often trust Windows Update for drivers. Usually they'll only inform you of drivers that've been submitted to them by the system manufacturers (HP, Dell, etc).

I always update my drivers from the manufacturer of the hardware component's website. In this case (presuming that you're using a 32 bit version of Windows 7) you can get Windows 7 drivers from: Realtek

Get either:
Windows 7 Driver

or

Auto Installation program
Support Windows 7 32/64

Will get to the dump file in the next couple of hours - the wife's got me doing stuff around the house right now
My System SpecsSystem Spec
09 Jul 2009   #8

Windows 7 7600
 
 

I'm on the 7100 RC build atm, i might upgrade to a newer version which might fix teh problem. Which is best to upgrade to?
My System SpecsSystem Spec
09 Jul 2009   #9
Microsoft MVP

 
 

Had a break - but no result from the !irp command - no symbols available for ntoskrnl prevented the analysis. Gotta run - more to follow....
My System SpecsSystem Spec
09 Jul 2009   #10

 

7232 if concerned about activation, otherwise 7264 IMO.
My System SpecsSystem Spec
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