|24 Apr 2011||#1|
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BSOD Windows 7 Continous crashing
So I have a Sony Vaio VGN - NW265F and ive had it for about a 1.5 years now. It runs Windows 7 Home Premium 64 bit. About a week ago I used the built in recovery drive and reformatted the drive and it was working fine. Yesterday the computer just turned off and everytime i started it, it would go into recovery tools but couldnt find a solution and refused to start. I used the recovery drive again and the computer loads up, gets the BSOD and restarts. This continuously happens.
The message that comes up is:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:
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Also I am attaching the zip file with the information required from the BSOD posting instructions. If any other information is needed please let me know.
Thanks so much!
|My System Specs|
|24 Apr 2011||#2|
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You apparently have a rootkit, which has been extremely difficult to remove. Many have had good luck with this Kaspersky tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
If you can run that, and it finishes, it should solve your problem. If it won't run, completely wipe the hard drive using the Clean All command, and then reinstall Windows.
Note -- you must have a Windows reinstallation DVD to do this.
|My System Specs|
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